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-   -   Problem with account/support activation (https://forum.gsmhosting.com/vbb/f296/problem-account-support-activation-1429676/)

wkris 02-16-2012 10:05

Problem with account/support activation
 
Yesterday I have buy credits from Gsmserver for 1 year account/update.

Payment accepted, activation done:
Product (#16): Main Infinity-Box 1 year updates/support
Serial Number (S/N): 22AC573D

But I still don’t have access to support. Some help?

YellowBoss 02-16-2012 17:46

Hello,

To update your smart-card firmware to latest version 0120 - update your dongel once again now.

Try to access support area with files again now. In case of any problems send a mail to [email protected] and include in your mail exact error that you will see (if any) during support area access.

wkris 02-21-2012 09:26

Finally I update my box to the version 0120, but problem with support area still exist. I can download only 1 file per day. :(

InfinitySupport 02-21-2012 10:35

Quote:

Originally Posted by wkris (Post 8166575)
Finally I update my box to the version 0120, but problem with support area still exist. I can download only 1 file per day. :(

Do you use any kind of download accelerators ?
What is the limits that you can see before you start daily download ?

wkris 02-21-2012 15:12

Yes, i use any kind. This is the info:

user: 22AC573D 2012-02-21 09:11:13 allowed today: 1 downloaded today: 0 downloaded total: 5001

InfinitySupport 02-21-2012 16:56

Quote:

Originally Posted by wkris (Post 8167714)
Yes, i use any kind. This is the info:

user: 22AC573D 2012-02-21 09:11:13 allowed today: 1 downloaded today: 0 downloaded total: 5001

Try to download files from support area-1 now.

wkris 02-22-2012 08:20

user: 22AC573D 2012-02-22 11:14:23 allowed today: 25 downloaded today: 11 downloaded total: 6387 valid: 2013-02-15

Thank you!


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