Problem wit my Dongle Help - GSM-Forum

starcell · 02-15-2014, 22:03

Hello, its been about 5 months that i re-instal my box back, because i was for a working trip. I came back in my country e retry to instal it back.

Please see pick.

starcell · 02-18-2014, 22:30

Please any help on this process

thanks

YellowBoss · 02-20-2014, 17:45

Hello,

1. What is your Box type ? is it Main Infinity-Box or BEST or CDMA ?
2. Have you installed drivers from support area ?

starcell · 02-22-2014, 18:19

Quote:

Originally Posted by YellowBoss

Hello,

1. What is your Box type ? is it Main Infinity-Box or BEST or CDMA ?
2. Have you installed drivers from support area ?

1. The type of box i have is a Zilver color whitout any logo ( I think is the Main Box)

2 Yes i do.

Please help.

Thanks

YellowBoss · 02-23-2014, 10:43

Hello,

1. Read Box details with DongleManager

- Download "DongleManager" software
http://server1.infinity-box.biz/down...gleManager.rar

- Run DongleManager.exe

- Select "Infinity-Box" or "BEST Tool" or "CDMA Tool" (depends on your Box/Dongle type)

- Read Box/Dongle serial number (S/N)

- Send problem description and full text with Box/Dongle details to [email protected]

Please, do not send screenshot/pictures, just copy/paste text from software window to your message !

2. If you can not read S/N from Box with DongleManager follow the next instruction:

- Download http://server1.infinity-box.biz/down...ile=CardID.rar
- Run CardID.exe
- Select Card-Reader
- Click to "Read" button

Send to us text from software log window.

Please, do not send screenshot/pictures, just copy/paste text from software window to your message !

DO NOT post any read data here, send results via e-mail !

starcell · 02-24-2014, 15:23

Thanks,

Just send it to your email.

02-18-2014, 22:30	#2 (permalink)
starcell Freak Poster Join Date: Dec 2004 Location: Caribbean Posts: 422 Member: 98526 Status: Offline Thanks Meter: 12	Please any help on this process thanks

02-20-2014, 17:45	#3 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	Hello, 1. What is your Box type ? is it Main Infinity-Box or BEST or CDMA ? 2. Have you installed drivers from support area ?

02-23-2014, 10:43	#5 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	Hello, 1. Read Box details with DongleManager - Download "DongleManager" software http://server1.infinity-box.biz/down...gleManager.rar - Run DongleManager.exe - Select "Infinity-Box" or "BEST Tool" or "CDMA Tool" (depends on your Box/Dongle type) - Read Box/Dongle serial number (S/N) - Send problem description and full text with Box/Dongle details to [email protected] Please, do not send screenshot/pictures, just copy/paste text from software window to your message ! 2. If you can not read S/N from Box with DongleManager follow the next instruction: - Download http://server1.infinity-box.biz/down...ile=CardID.rar - Run CardID.exe - Select Card-Reader - Click to "Read" button Send to us text from software log window. Please, do not send screenshot/pictures, just copy/paste text from software window to your message ! DO NOT post any read data here, send results via e-mail !

02-24-2014, 15:23	#6 (permalink)
starcell Freak Poster Join Date: Dec 2004 Location: Caribbean Posts: 422 Member: 98526 Status: Offline Thanks Meter: 12	Thanks, Just send it to your email.