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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 02-15-2021, 15:39   #1771 (permalink)
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Donate money to this user

Phone info:
~~~~~~~~~~~
Android version: 10
Android security patch: 2020-09-01
Manufacturer: samsung
Model: SM-N975F
RIL version: Samsung RIL v4.0
RIL serial: RF8M80A6CEE
Phone HW: exynos9825
Phone version: N975FXXU6DTH7
Modem HW: SHANNON5000
Modem version: N975FXXS6CTGA
CSC: N975FOXM6DTH7
SIM card: NETWORK_LOCKED
Country: UK & IRE
Sales code: BTU
KNOX warranty void: 0
IMEI: 35*************

Unlocking this model cost you 75 Credits (New Security)

USB mode setup OK
Searching for Samsung DIAG port... OK
Searching for Samsung Modem port... OK
Server Auth OK
Phone Auth OK
Reading data from phone... (3%)
WARNING - Can't prepare phone! (#1)

WARNING - Can't prepare phone! (#1)

ERROR - Can't read data from phone!
Stopping APP...
Finished
Send Debug log to server OK
TokenID =
7611C09F8FEC6939F56D3A01630EB0D8B6AE6F8C99CE5C9620 7A59BD7DA74A4D
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Old 02-18-2021, 16:48   #1772 (permalink)
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Quote:
Originally Posted by motorola. View Post
Phone info:
~~~~~~~~~~~
Android version: 10
Android security patch: 2020-09-01
Manufacturer: samsung
Model: SM-N975F
RIL version: Samsung RIL v4.0
RIL serial: RF8M80A6CEE
Phone HW: exynos9825
Phone version: N975FXXU6DTH7
Modem HW: SHANNON5000
Modem version: N975FXXS6CTGA
CSC: N975FOXM6DTH7
SIM card: NETWORK_LOCKED
Country: UK & IRE
Sales code: BTU
KNOX warranty void: 0
IMEI: 35*************

Unlocking this model cost you 75 Credits (New Security)

USB mode setup OK
Searching for Samsung DIAG port... OK
Searching for Samsung Modem port... OK
Server Auth OK
Phone Auth OK
Reading data from phone... (3%)
WARNING - Can't prepare phone! (#1)

WARNING - Can't prepare phone! (#1)

ERROR - Can't read data from phone!
Stopping APP...
Finished
Send Debug log to server OK
TokenID =
7611C09F8FEC6939F56D3A01630EB0D8B6AE6F8C99CE5C9620 7A59BD7DA74A4D
Hello,

Here is technical support for Infinity users only.
Your Username has no relation to IOS (Infinity Online Service) so please contact to your seller for support.

You can buy Infinity credits via Infinity Online Service - https://www.infinity-box.com/buy/
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Old 02-19-2021, 10:38   #1773 (permalink)
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But that's exactly what it's on. Combination firmware with bitlevel G


Phone info:
~~~~~~~~~~~
Android version: 6.0.1
Android security patch: 2016-12-01
Manufacturer: samsung
Model: SM-A520F
RIL version: Samsung RIL v3.0
RIL serial: R58J84KNV4D
Phone HW: samsungexynos7880
Phone version: FA60_A520FXXUGATK1
Modem HW: SHANNON325
Modem version: A520FXXUGATK1
CSC:
SIM card: ABSENT
Country:
Sales code:
KNOX warranty void: 0
IMEI: 352602092419032

This version is not supported yet, please load combination firmware with bitlevel G

Cancelled
Send Debug log to server OK
TokenID = CFEAFFA1813AB1C33433C0F5C517EF2BC959CC376C71774558 9F805D35A0D608


What else can I do?
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Old 02-19-2021, 10:40   #1774 (permalink)
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..........................................

Last edited by Pufi164; 02-19-2021 at 10:49.
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Old 02-22-2021, 22:33   #1775 (permalink)
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When are we expecting a fix for this

Quote:
Originally Posted by harrzm0 View Post
--------------------[2020-12-23.00-21-16]--------------------
Your credits balance is : 20

Phone info:
~~~~~~~~~~~
Android version: 9
Android security patch: 2020-10-01
Manufacturer: samsung
Model: SM-J737V
RIL version: Samsung RIL v4.0
RIL serial: R58KB0A7QTF
Phone HW: exynos7885
Phone version: J737VVRU8BTI2
Modem HW: SHANNON327
Modem version: J737VVRU8BTI2
CSC: J737VVZW8BTI2
SIM card: ABSENT
Country: USA
Sales code: VZW
KNOX warranty void: 0
IMEI: 359500093798060

This version is not supported yet, please load combination firmware
with bitlevel 8

Cancelled
Send Debug log to server OK
TokenID =
21C30FB2F548A9FEF9C904F2620D09113BC748288D541A3457 C2E701EF3F0386


ios username IOSmmrumxjb
When are we expecting a fix for this
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Old 02-22-2021, 22:37   #1776 (permalink)
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Quote:
Originally Posted by harrzm0 View Post
When are we expecting a fix for this
I think as soon as new version will be ready you will get an info from laelo team.
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Old 03-01-2021, 12:32   #1777 (permalink)
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SM-S102DL unlock not supported.
how to solve this issue?

Quote:
Phone info:
~~~~~
Android version: 10
Android security patch: 2020-12-01
Manufacturer: samsung
Model: SM-S102DL
RIL version: Samsung RIL v4.0
RIL serial: RF8M9358BSL
Phone HW: exynos7884B
Phone version: S102DLUDS7BTK1
Modem HW: SHANNON327
Modem version: S102DLUDS7BTK1
CSC: S102DLTFN7BTK1
SIM card: ABSENT
Country: USA
Sales code: TFV
KNOX warranty void: 0
IMEI: 3578551022*****
This version is not supported yet, please load combination firmware with bitlevel 7

Finished
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Old 03-01-2021, 15:15   #1778 (permalink)
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Quote:
Originally Posted by austin0 View Post
SM-S102DL unlock not supported.
how to solve this issue?
Hi,
What is your username?
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The Following User Says Thank You to YellowBoss For This Useful Post:
Old 03-03-2021, 13:16   #1779 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hi,
What is your username?

user name - SAMUSER13167
thanks for reply
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Old 03-03-2021, 15:54   #1780 (permalink)
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Quote:
Originally Posted by austin0 View Post
user name - SAMUSER13167
thanks for reply
Hello,

Here is technical support for Infinity users.
Your Username has no relation to IOS (Infinity Online Service) so please contact to your seller for support.

You can buy Infinity credits via Infinity Online Service - https://www.infinity-box.com/buy/
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Old 03-03-2021, 22:55   #1781 (permalink)
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J737T u9 still not supported, please remove it from supported basebands

Code:
Your credits balance is : 10

Phone info:
~~~~~~~~~~~
Android version: 9
Android security patch: 2020-08-01
Manufacturer: samsung
Model: SM-J737T
RIL version: Samsung RIL v4.0
RIL serial: R58KC1NHPJA
Phone HW: samsungexynos7870
Phone version: J737TUVS9BTG1
Modem HW: SHANNON315
Modem version: J737TUVS9BTG1
CSC: J737TTMB9BTG1
SIM card: ABSENT
Country: USA
Sales code: TMB
KNOX warranty void: 0
IMEI: 35xxxxxxxxxxxxx

Unlocking this model cost you 10 Credits (New Security)

USB mode setup OK
Searching for Samsung DIAG port... OK
Searching for Samsung Modem port... OK
Server Auth OK
Phone Auth OK
Reading data from phone... (3%)
WARNING - Can't prepare phone! (#1)

WARNING - Can't prepare phone! (#1)

ERROR - Can't read data from phone!
Stopping APP...
Finished
Send Debug log to server OK
TokenID = 7828160EC5AB1AB9E582BFBBA48B3C2AAF26E88C1147E9BA4FA8CB63A787FADE
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Old 03-04-2021, 06:33   #1782 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,

Here is technical support for Infinity users.
Your Username has no relation to IOS (Infinity Online Service) so please contact to your seller for support.

You can buy Infinity credits via Infinity Online Service - https://www.infinity-box.com/buy/
if i buy credit IOS than is it possible to unlock it?
regards
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Old 03-04-2021, 12:06   #1783 (permalink)
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Quote:
Originally Posted by austin0 View Post
if i buy credit IOS than is it possible to unlock it?
regards
I am not sure. Please look at error message given by software carefully.

IOS credits advantage - in case of any problem you always can use IOS credits for other services.
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Old 03-16-2021, 01:14   #1784 (permalink)
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Location: Nigeria
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Samsung j737t1 unlocked done

Your credits balance is : 10

Phone info:
~~~~~~~~~~~
Android version: 9
Android security patch: 2020-05-01
Manufacturer: samsung
Model: SM-J737T1
RIL version: Samsung RIL v4.0
RIL serial: R58K95SGJMX
Phone HW: samsungexynos7870
Phone version: J737T1UVS8BTE1
Modem HW: SHANNON315
Modem version: J737T1UVS8BTE1
CSC: J737T1TMK8BTE1
SIM card: SIM_SERVICE_PROVIDER_LOCKED
Country: USA
Sales code: TMK
KNOX warranty void: 0
IMEI: 359797090911122

Unlocking this model cost you 10 Credits (New Security)

Adjusting DebugLevel OK
USB mode setup ERROR
Consider manually setting up DM+ACM+ADB mode with *#0808# service code. For some models ##366633# or ##3424# works.
Searching for Samsung DIAG port... OK
Server Auth OK
Phone Auth OK
Reading data from phone... (17%)
WARNING - Can't prepare phone! (#1)
Read data from phone OK
Server calc OK
Write data to phone OK

Phone unlocked

Stopping APP...
Finished
Send Debug log to server OK
TokenID = 1AD9BECD5D502B5B03F643B85E13373C0A4E0FC438F439EC96 2492E899552CE7
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The Following User Says Thank You to Yusuf Lawal For This Useful Post:
Old 04-17-2021, 13:59   #1785 (permalink)
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can't unlock. How to solve?
please help !!!

Your credits balance is : 20

Phone info:
~~~~~~~~~~~
Android version: 10
Android security patch: 2020-06-01
Manufacturer: samsung
Model: SM-A515F
RIL version: Samsung RIL v4.0
RIL serial: R58N33N9KPV
Phone HW: exynos9611
Phone version: A515FXXU3BTF4
Modem HW: SHANNON337
Modem version: A515FXXU3ATC1,A515FXXU3ATC1
CSC: A515FOXM3BTF4
SIM card: NETWORK_LOCKED,ABSENT
Country: Mongolia
Sales code: MBC
KNOX warranty void: 0
IMEI: 352349117170139

Unlocking this model cost you 10 Credits

USB mode setup OK
Searching for Samsung DIAG port... OK
Searching for Samsung Modem port... OK
Server Auth OK
Phone Auth OK
Reading data from phone... (3%)
ERROR - Can't read data from phone!
Stopping APP...
Finished
Send Debug log to server OK
TokenID = 7F49DFDE4643164EC53F3883E45589E4099016E56DC48589A7 0551D8F791934C
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