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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 08-23-2019, 18:39   #1 (permalink)
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Join Date: Jun 2008
Location: Rio de Janeiro - Brasil
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Sm sw not open


Sm sw not open, say to update firmware dongle, but dongle manager not uptade firmware






=== DongleManager [Infinity] v1.72 [23/08/2019 14:29:13] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000XXXXXXXXX
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0EXXXXX
Firmware version: 0137.02
=== Process started: 23/08/2019 14:29:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

insert img not func
https://1drv.ms/u/s!AkCTfp7Y14IEgykE...84JES?e=3C3640

https://1drv.ms/u/s!AkCTfp7Y14IEgyp0...WRSTU?e=Ccof5E
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Old 08-23-2019, 22:41   #2 (permalink)
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What is your dongle S/N ?
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Old 08-28-2019, 14:19   #3 (permalink)
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send to pm dongle serial

Quote:
Originally Posted by InfinitySupport View Post
What is your dongle S/N ?
send to PM dongle serial
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Old 08-28-2019, 15:32   #4 (permalink)
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Supporters do not use PM for technical support
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Old 08-28-2019, 15:59   #5 (permalink)
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serial dongle

Quote:
Originally Posted by YellowBoss View Post
Supporters do not use PM for technical support
=== DongleManager [Infinity] v1.72 [28/08/2019 10:17:17] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000F122FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 0ED5F122
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0040 v.0200
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 06: #6
- 07: #7
- 08: #8
- 0E: #14
=> External Activations:
- SPT
- Hua
- GB-Key
- GB-Key (Activation)
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Old 08-29-2019, 11:11   #6 (permalink)
Product Supporter
 
Join Date: Jun 2009
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Quote:
Originally Posted by rochater View Post
=== DongleManager [Infinity] v1.72 [28/08/2019 10:17:17] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000F122FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 0ED5F122
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0040 v.0200
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 06: #6
- 07: #7
- 08: #8
- 0E: #14
=> External Activations:
- SPT
- Hua
- GB-Key
- GB-Key (Activation)
Hello,

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/
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