Smart-card can not be upgraded any more - GSM-Forum

babumnmm · 11-05-2014, 11:45

----------Process started: 11/5/2014 4:42:37 PM----------
DongleManager version: 1.53
PC HWID: 213B2460363210CA239E4716B3282DC6
Card-Reader: Gemalto e-gate Smart Card 0
Card type: inf
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: 14CA624B, Firmware: 0116.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Servicing card - Stage 1...
Error servicing card:
Server reported error:[0036] Smart-card access keys is incorrect or damaged.

Smart-card can not be upgraded any more !
It is quite rare situation and we are sure that it is not an Infinity-Box fault !
This smart-card can not be replaced for free !
This kind of problem is not an Infinity-Box fault, it is a result of harmful activity of other software !

Here is one of possible damage reasons:
http://forum.gsmhosting.com/vbb/showthread.php?t=645090

- If you have any addon software activated for your damaged Infinity-Box smart-card and
if you have another Infinity-Box we can move addon activation to your other Infinity-Box
(move activation from one smart-card to another smart-card).
- If you see this errors at addon activation stage: you can activate your addon for
another Infinity-Box or you can contact to your reseller for refund.

YellowBoss · 11-05-2014, 12:02

Hello,

Bad luck but your Smart-Card can not be updated any more.

We have a special "Replacement" procedure for this kind of Smart-Card. Yu can contact to [email protected] to get details about payment/delivery.

babumnmm · 11-05-2014, 14:48

----------Process started: 11/5/2014 7:46:56 PM----------
DongleManager version: 1.53
PC HWID: 213B2460363210CA239E4716B3282DC6
Card-Reader: Gemalto e-gate Smart Card 0
Card type: inf
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: 14CA624B, Firmware: 0116.02
Authenticating on server...
Authentication stage error:
Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected]
See more information in C:\Users\c\Desktop\DongleManager\DongleManager.log file.

YellowBoss · 11-05-2014, 15:11

Yes, my dear friend, account now reported as "suspended" due to Smart-Card is damaged.

Do you want to try to update card once again ?

Try again now. Lets see results.

11-05-2014, 11:45	#1 (permalink)
babumnmm Freak Poster Join Date: Jun 2008 Age: 36 Posts: 320 Member: 794428 Status: Offline Thanks Meter: 80	Smart-card can not be upgraded any more ----------Process started: 11/5/2014 4:42:37 PM---------- DongleManager version: 1.53 PC HWID: 213B2460363210CA239E4716B3282DC6 Card-Reader: Gemalto e-gate Smart Card 0 Card type: inf Locating server... Server address found Connecting to server Server connection successfully established S/N: 14CA624B, Firmware: 0116.02 Authenticating on server... Authentication successfull Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Dongle Identification checked Servicing card - Stage 1... Error servicing card: Server reported error:[0036] Smart-card access keys is incorrect or damaged. Smart-card can not be upgraded any more ! It is quite rare situation and we are sure that it is not an Infinity-Box fault ! This smart-card can not be replaced for free ! This kind of problem is not an Infinity-Box fault, it is a result of harmful activity of other software ! Here is one of possible damage reasons: http://forum.gsmhosting.com/vbb/showthread.php?t=645090 - If you have any addon software activated for your damaged Infinity-Box smart-card and if you have another Infinity-Box we can move addon activation to your other Infinity-Box (move activation from one smart-card to another smart-card). - If you see this errors at addon activation stage: you can activate your addon for another Infinity-Box or you can contact to your reseller for refund.

11-05-2014, 12:02	#2 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,472 Member: 1043909 Status: Offline Thanks Meter: 60,926	Hello, Bad luck but your Smart-Card can not be updated any more. We have a special "Replacement" procedure for this kind of Smart-Card. Yu can contact to [email protected] to get details about payment/delivery.

11-05-2014, 14:48	#3 (permalink)
babumnmm Freak Poster Join Date: Jun 2008 Age: 36 Posts: 320 Member: 794428 Status: Offline Thanks Meter: 80	----------Process started: 11/5/2014 7:46:56 PM---------- DongleManager version: 1.53 PC HWID: 213B2460363210CA239E4716B3282DC6 Card-Reader: Gemalto e-gate Smart Card 0 Card type: inf Locating server... Server address found Connecting to server Server connection successfully established S/N: 14CA624B, Firmware: 0116.02 Authenticating on server... Authentication stage error: Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected] See more information in C:\Users\c\Desktop\DongleManager\DongleManager.log file.

11-05-2014, 15:11	#4 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,472 Member: 1043909 Status: Offline Thanks Meter: 60,926	Yes, my dear friend, account now reported as "suspended" due to Smart-Card is damaged. Do you want to try to update card once again ? Try again now. Lets see results.