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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 09-16-2020, 15:41   #1 (permalink)
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Smart card dead during frimware upgrade


=== [9/16/2020 19:07:49] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.80 [9/16/2020 19:08:01] ===
Searching...
Card-Reader: USB CCID Smart Card Reader 0
HWID: 0003A0AA00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): ADACA0AA
Firmware version: 0143.02
=== Process started: 9/16/2020 19:08:04 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 6982 at 203/9578
Error upgrading applets:
Card returned error - 6982 at 203/9578
Disconnected
=== DongleManager [Infinity] v1.80 [9/16/2020 19:08:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Dongle can't be found:
Card with specified AID is not found
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Old 09-16-2020, 15:51   #2 (permalink)
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Quote:
Originally Posted by Ahsaan* View Post
=== [9/16/2020 19:07:49] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.80 [9/16/2020 19:08:01] ===
Searching...
Card-Reader: USB CCID Smart Card Reader 0
HWID: 0003A0AA00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): ADACA0AA
Firmware version: 0143.02
=== Process started: 9/16/2020 19:08:04 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 6982 at 203/9578
Error upgrading applets:
Card returned error - 6982 at 203/9578
Disconnected
=== DongleManager [Infinity] v1.80 [9/16/2020 19:08:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Dongle can't be found:
Card with specified AID is not found
Hi,


Insert Smart-Card into original Infinity hardware and update it once again now.
Result ?
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Old 09-16-2020, 16:45   #3 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hi,


Insert Smart-Card into original Infinity hardware and update it once again now.
Result ?
unable to install cyberflex e-gate drivers on windows 10 32bit

i download drivers from support and from forum google etc
https://forum.gsmhosting.com/vbb/f28...river-1071864/
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Old 09-16-2020, 17:02   #4 (permalink)
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Quote:
Originally Posted by Ahsaan* View Post
unable to install cyberflex e-gate drivers on windows 10 32bit

i download drivers from support and from forum google etc
https://forum.gsmhosting.com/vbb/f28...river-1071864/
Just connect box to PC, drivers will be installed automatically
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Old 09-16-2020, 17:09   #5 (permalink)
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In cas of the problem with e-gate (but it should be Ok) you can try to use another card-reader but in this case find and install drivers for that reader.
"USB CCID Smart Card Reader" means no any specific drivers installed and this reader gives a problem
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Old 09-17-2020, 05:16   #6 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
In cas of the problem with e-gate (but it should be Ok) you can try to use another card-reader but in this case find and install drivers for that reader.
"USB CCID Smart Card Reader" means no any specific drivers installed and this reader gives a problem
Thanks for your valuable time
done with windows xp using infinity box
Quote:
=== DongleManager [Infinity] v1.80 [9/17/2020 9:04:21] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 0003A0AA00001942
=== Process started: 9/17/2020 9:04:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 9/17/2020 9:05:28 ===
=== DongleManager [Infinity] v1.80 [9/17/2020 9:05:28] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 0003A0AA00001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): ADACA0AA
Firmware version: 0145.02
=> Activations:
- 00: Infinity-Box/Dongle v0145
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM
Problem solved
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