Smart-Card/Dongle/Box update fixes and solutions

[InfinitySupport]

Originally Posted by remontkr

=== DongleManager [Infinity] v1.81 [01.02.2021 11:51:31] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000025B187A4082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 3E72025B
Firmware version: 0138.02
=== Process started: 01.02.2021 11:51:33 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
1. Delete fault.bin file (if you have it in CM2 folder)
2. Install latest Infinity software updates
3. Run DongleManager
4. Update Dongle firmware


Only ONE update try is allowed !
In case of problem DO NOT update card again !

[celltellpb]

Originally Posted by YellowBoss

Hi,


Your dongle renewed and updated well.


It looks like you have some kind of PC configuration issue.
You don't need to wait 5 months, just visit this forum and see FAQ sticky thread at top of web page - https://forum.gsmhosting.com/vbb/f29...t-buy-2855040/
FAQ thread has a Solution for you - https://www.infinity-box.com/support/?r=100127


Result ?

the point is that I had already opened a topic (https://forum.gsmhosting.com/vbb/f29...other-2905911/) , and the solution that you guided me was to read your help topics. I had already done everything that guided me and it had no effect. I installed on 3 different PCs and I have the same error. I would like to know if it could be conflict with some other box, because I have some others installed (UMT, Hydra-dongle, Z3x, UFI, Octopus and sigmakey in addition to other software) or that were more specific about what I should do. I must remind you that I am one of the first users of infinity in Brazil, where I bought my infinity-box in 2008, so I was already used to using it.
I have a lot of appreciation for infinity and its support.
Thank you very much in advance.

[InfinitySupport]

Originally Posted by celltellpb

the point is that I had already opened a topic (https://forum.gsmhosting.com/vbb/f29...other-2905911/) , and the solution that you guided me was to read your help topics. I had already done everything that guided me and it had no effect. I installed on 3 different PCs and I have the same error. I would like to know if it could be conflict with some other box, because I have some others installed (UMT, Hydra-dongle, Z3x, UFI, Octopus and sigmakey in addition to other software) or that were more specific about what I should do. I must remind you that I am one of the first users of infinity in Brazil, where I bought my infinity-box in 2008, so I was already used to using it.
I have a lot of appreciation for infinity and its support.
Thank you very much in advance.

You got an advce from supporters but you did not replied in that thread. This called "ignorance". And we don't care about this ignorance because you are one of the first Infinity users in Brazil, we respect your knowledge and your work very much.



If you still have a problem please follow the next steps - https://www.infinity-box.com/support/?r=100127


Write here your results step-by-step after you do it as per instruction
Waiting for your STEP-BY-STEP report


so now make => 1. Disable AVAST
What is the result after this step ?

[gari131313]

after activating infibity dongle, echo updat my error came to now = DongleManager [Infinity] v1.81 [02/01/2021 16:50:30] ===
Searching ...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 0007848608771292
Box / Dongle is not found
not my function
please help
thanks

[InfinitySupport]

Originally Posted by gari131313

after activating infibity dongle, echo updat my error came to now = DongleManager [Infinity] v1.81 [02/01/2021 16:50:30] ===
Searching ...
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 0007848608771292
Box / Dongle is not found
not my function
please help
thanks

Hi,


Update it once again now.
Result ?

[angelesv]

Serial No (S/N): BB6465A9
Firmware version: 0147.02
=== Process started: 2/2/2021 14:39:21 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

[InfinityHelp]

Originally Posted by angelesv

Serial No (S/N): BB6465A9
Firmware version: 0147.02
=== Process started: 2/2/2021 14:39:21 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

1. Find file fault.bin




2. Read Dongle S/N https://www.infinity-box.com/support/?s=7




3. Send file fault.bin and Dongle S/N text to support https://www.infinity-box.com/contact/

[ezzat2007]

=== DongleManager [Infinity] v1.80 [2/2/2021 19:47:08] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 3
HWID: 0108A97824881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D0E7A978
Firmware version: 0147.02
=== Process started: 2/2/2021 19:47:10 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[InfinityHelp]

Originally Posted by ezzat2007

=== DongleManager [Infinity] v1.80 [2/2/2021 19:47:08] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 3
HWID: 0108A97824881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D0E7A978
Firmware version: 0147.02
=== Process started: 2/2/2021 19:47:10 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

1. Read NOTE - https://www.infinity-box.com/support/?s=2



2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software !

3. Update dongle with Infinity DongleManager.exe



4. Delete fault.bin file (if you have it in CM2 folder)



5. Run Infinity exe

[ishola82]

Smart card misconfiguration problem please solution

[InfinitySupport]

Originally Posted by ishola82

Smart card misconfiguration problem please solution

Hello,

- Run DongleManager.exe - https://www.infinity-box.com/support/?r=5





- Make "Read Serial Number (S/N)"




DO NOT send screenshot/video but copy/paste text from software window !

[Telelink's]

=== DongleManager [Infinity] v1.81 [05-02-2021 20:03:07] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000F76B00001942
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 7088F76B
Firmware version: 0116.02
=== Process started: 05-02-2021 20:03:11 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See more in log file
Write to https://www.infinity-box.com/support/?r=2

[InfinitySupport]

Originally Posted by Telelink's

=== DongleManager [Infinity] v1.81 [05-02-2021 20:03:07] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000F76B00001942
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 7088F76B
Firmware version: 0116.02
=== Process started: 05-02-2021 20:03:11 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See more in log file
Write to https://www.infinity-box.com/support/?r=2

This card is damaged (in year 2010 or so) and can not be updated any more. You should use another dongle (smart-card)

[mobile o mobile]

i have bb5 best dongle but this time dongle update error i m using windows10 dongle driver update but same problem

[InfinityHelp]

Originally Posted by mobile o mobile

i have bb5 best dongle but this time dongle update error i m using windows10 dongle driver update but same problem

What is your dongle S/N ?

Any text by Infinity DongleManager tool ?