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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 01-12-2021, 15:49   #16 (permalink)
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Quote:
Originally Posted by soebpatel1988 View Post
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 00012F341F444082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): E9A32F34
Firmware version: 0146.02
=== Process started: 1/12/2021 10:22:21 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Hi,

Make exactly step-by-step:

1. Reboot PC
2. Update dongle with DongleManager
3. Delete fauly.bin file (if any)
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Old 01-12-2021, 15:50   #17 (permalink)
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Quote:
Originally Posted by jrbravo View Post
sir I need help please I have the ios credits to renew the annuity and the system does not process the payment can you help me please
Hi,

What is "system does not process the payment" means ?
What system ?
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Old 01-13-2021, 09:07   #18 (permalink)
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=== DongleManager [Infinity] v1.80 [1/13/2021 13:02:44] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 50FC380A
Firmware version: 0137.02
=== Process started: 1/13/2021 13:02:47 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2
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Old 01-13-2021, 15:23   #19 (permalink)
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=== DongleManager [Infinity] v1.81 [2021-01-13 16:08:21] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00012CE31F444082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): E96F2CE3
Firmware version: 0143.02
=== Process started: 2021-01-13 16:08:22 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
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Old 01-13-2021, 15:38   #20 (permalink)
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=== DongleManager [Infinity] v1.81 [1/14/2021 5:27:51] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00032FC000001942
=== Process started: 1/14/2021 5:27:51 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2


please help
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Old 01-13-2021, 15:48   #21 (permalink)
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Quote:
Originally Posted by irfan_shahzad View Post
=== DongleManager [Infinity] v1.80 [1/13/2021 13:02:44] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 50FC380A
Firmware version: 0137.02
=== Process started: 1/13/2021 13:02:47 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2
Hi,


Insert smart-card into ORIGINAL Infinity hardware and update now.
Result ?
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The Following User Says Thank You to YellowBoss For This Useful Post:
Old 01-13-2021, 15:49   #22 (permalink)
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Quote:
Originally Posted by KIYONGAJACQUES View Post
=== DongleManager [Infinity] v1.81 [2021-01-13 16:08:21] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00012CE31F444082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): E96F2CE3
Firmware version: 0143.02
=== Process started: 2021-01-13 16:08:22 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Hello,

Read NOTE here - https://www.infinity-box.com/support/?s=2
Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software.

Next steps:
- Delete fault.bin file from software folder (if you have it there)
- Run DongleManager
- Update Dongle firmware
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Old 01-13-2021, 15:50   #23 (permalink)
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Quote:
Originally Posted by mwambela2 View Post
=== DongleManager [Infinity] v1.81 [1/14/2021 5:27:51] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00032FC000001942
=== Process started: 1/14/2021 5:27:51 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2


please help
Hi,


Update it once again now.
Result ?
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Old 01-13-2021, 23:04   #24 (permalink)
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=== DongleManager [Infinity] v1.80 [13/01/2021 9:20:41] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0109918524881292
=== Process started: 13/01/2021 9:20:41 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
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Old 01-14-2021, 00:00   #25 (permalink)
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Quote:
Originally Posted by Gsmguru001 View Post
=== DongleManager [Infinity] v1.80 [13/01/2021 9:20:41] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0109918524881292
=== Process started: 13/01/2021 9:20:41 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Hello,

- Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6
File with Drivers: CardReader_Fetian_FT2K.7z
File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
- Run Infinity DongleManager
- Update Dongle firmware


Alternative method:
- Insert Infinity Smart-Card into another Card-Reader (f.e. another dongle or box). Good result for today gives Alcor Card-Reader.
- Run Infinity DongleManager
- Update Dongle firmware


In case of problem DO NOT update card again but contact to support !

More info is here - https://www.infinity-box.com/support/?r=100129
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Old 01-14-2021, 08:57   #26 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hi,


Insert smart-card into ORIGINAL Infinity hardware and update now.
Result ?
Now ok
== DongleManager [Infinity] v1.80 [1/14/2021 12:55:23] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 50FC380A
Firmware version: 0137.02
=== Process started: 1/14/2021 12:55:26 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 1/14/2021 12:56:30 ===
=== DongleManager [Infinity] v1.80 [1/14/2021 12:56:30] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 50FC380A
Firmware version: 0146.02
=> Activations:
- 00: Infinity-Box/Dongle v0146
=> Options:
- Infinity-Box/Dongle
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Old 01-14-2021, 12:22   #27 (permalink)
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Quote:
Originally Posted by irfan_shahzad View Post
Now ok
== DongleManager [Infinity] v1.80 [1/14/2021 12:55:23] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 50FC380A
Firmware version: 0137.02
=== Process started: 1/14/2021 12:55:26 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 1/14/2021 12:56:30 ===
=== DongleManager [Infinity] v1.80 [1/14/2021 12:56:30] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 50FC380A
Firmware version: 0146.02
=> Activations:
- 00: Infinity-Box/Dongle v0146
=> Options:
- Infinity-Box/Dongle
Yes, it's quite important to use good well-tested card-reader for card re-program.
You can use almost any reader for ordinary operations but re-program required good card-reader.
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Old 01-18-2021, 12:41   #28 (permalink)
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Dongle Misconfigration

=== DongleManager [Infinity] v1.81 [18/01/2021 16:36:17] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00012863212B4082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 28F32863
Firmware version: 0146.02
=== Process started: 18/01/2021 16:36:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.


Please Help
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Old 01-18-2021, 18:27   #29 (permalink)
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Quote:
Originally Posted by Khawaja Mani View Post
Dongle Misconfigration

=== DongleManager [Infinity] v1.81 [18/01/2021 16:36:17] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00012863212B4082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 28F32863
Firmware version: 0146.02
=== Process started: 18/01/2021 16:36:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.


Please Help
Hi,

Make step-by-step:

1. reboot PC
2. update dongle firmware with DongleManager
3. delet fault.bin file from CM2 folder (if any)
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Old 01-19-2021, 21:23   #30 (permalink)
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Infinity box dongle error

=== DongleManager [Infinity] v1.81 [1/19/2021 20:48:10] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001679CFF021982
=== Process started: 1/19/2021 20:48:11 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2
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