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01-12-2021, 15:49 | #16 (permalink) | |
Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,531 | Quote:
Make exactly step-by-step: 1. Reboot PC 2. Update dongle with DongleManager 3. Delete fauly.bin file (if any) | |
01-13-2021, 09:07 | #18 (permalink) |
Freak Poster Join Date: Nov 2007
Posts: 352
Member: 630431 Status: Offline Sonork: 100.1612755 Thanks Meter: 99 | === DongleManager [Infinity] v1.80 [1/13/2021 13:02:44] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 1 HWID: 0004380AFF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 50FC380A Firmware version: 0137.02 === Process started: 1/13/2021 13:02:47 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file Contact to http://www.infinity-box.com/support/?r=2 |
01-13-2021, 15:23 | #19 (permalink) |
Junior Member Join Date: Oct 2017 Location: Congo-Kinshasa
Posts: 18
Member: 2768253 Status: Offline Thanks Meter: 1 | === DongleManager [Infinity] v1.81 [2021-01-13 16:08:21] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00012CE31F444082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): E96F2CE3 Firmware version: 0143.02 === Process started: 2021-01-13 16:08:22 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. |
01-13-2021, 15:38 | #20 (permalink) |
Crazy Poster Join Date: May 2016
Posts: 59
Member: 2578455 Status: Offline Sonork: werw4dw Thanks Meter: 14 | === DongleManager [Infinity] v1.81 [1/14/2021 5:27:51] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00032FC000001942 === Process started: 1/14/2021 5:27:51 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Write to https://www.infinity-box.com/support/?r=2 please help |
01-13-2021, 15:48 | #21 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,417
Member: 1043909 Status: Offline Thanks Meter: 60,861 | Quote:
Insert smart-card into ORIGINAL Infinity hardware and update now. Result ? | |
The Following User Says Thank You to YellowBoss For This Useful Post: |
01-13-2021, 15:49 | #22 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,417
Member: 1043909 Status: Offline Thanks Meter: 60,861 | Quote:
Read NOTE here - https://www.infinity-box.com/support/?s=2 Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. Next steps: - Delete fault.bin file from software folder (if you have it there) - Run DongleManager - Update Dongle firmware | |
01-13-2021, 15:50 | #23 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,417
Member: 1043909 Status: Offline Thanks Meter: 60,861 | Quote:
Update it once again now. Result ? | |
01-13-2021, 23:04 | #24 (permalink) |
Junior Member Join Date: Aug 2020 Location: GSM Site Age: 29
Posts: 8
Member: 2965464 Status: Offline Thanks Meter: 0 | === DongleManager [Infinity] v1.80 [13/01/2021 9:20:41] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0109918524881292 === Process started: 13/01/2021 9:20:41 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. |
01-14-2021, 00:00 | #25 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,417
Member: 1043909 Status: Offline Thanks Meter: 60,861 | Quote:
- Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6 File with Drivers: CardReader_Fetian_FT2K.7z File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 - Run Infinity DongleManager - Update Dongle firmware Alternative method: - Insert Infinity Smart-Card into another Card-Reader (f.e. another dongle or box). Good result for today gives Alcor Card-Reader. - Run Infinity DongleManager - Update Dongle firmware In case of problem DO NOT update card again but contact to support ! More info is here - https://www.infinity-box.com/support/?r=100129 | |
01-14-2021, 08:57 | #26 (permalink) | |
Freak Poster Join Date: Nov 2007
Posts: 352
Member: 630431 Status: Offline Sonork: 100.1612755 Thanks Meter: 99 | Quote:
== DongleManager [Infinity] v1.80 [1/14/2021 12:55:23] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 1 HWID: 0004380AFF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 50FC380A Firmware version: 0137.02 === Process started: 1/14/2021 12:55:26 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed === Process finished: 1/14/2021 12:56:30 === === DongleManager [Infinity] v1.80 [1/14/2021 12:56:30] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 1 HWID: 0004380AFF021982 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 50FC380A Firmware version: 0146.02 => Activations: - 00: Infinity-Box/Dongle v0146 => Options: - Infinity-Box/Dongle | |
01-14-2021, 12:22 | #27 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,417
Member: 1043909 Status: Offline Thanks Meter: 60,861 | Quote:
You can use almost any reader for ordinary operations but re-program required good card-reader. | |
01-18-2021, 12:41 | #28 (permalink) |
Junior Member Join Date: May 2018
Posts: 2
Member: 2839499 Status: Offline Thanks Meter: 0 | Dongle Misconfigration === DongleManager [Infinity] v1.81 [18/01/2021 16:36:17] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00012863212B4082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 28F32863 Firmware version: 0146.02 === Process started: 18/01/2021 16:36:18 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Please Help |
01-18-2021, 18:27 | #29 (permalink) | |
Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,531 | Quote:
Make step-by-step: 1. reboot PC 2. update dongle firmware with DongleManager 3. delet fault.bin file from CM2 folder (if any) | |
01-19-2021, 21:23 | #30 (permalink) |
Freak Poster Join Date: Dec 2005 Location: Lagos Nigeria
Posts: 125
Member: 215142 Status: Offline Thanks Meter: 3 | Infinity box dongle error === DongleManager [Infinity] v1.81 [1/19/2021 20:48:10] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001679CFF021982 === Process started: 1/19/2021 20:48:11 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Write to https://www.infinity-box.com/support/?r=2 |
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