Smart-Card/Dongle/Box update fixes and solutions - Page 5 - GSM-Forum

Wolf Tech · 07-17-2021, 12:44

== DongleManager [Infinity] v1.81 [7/17/2021 16:38:31] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00002AE621F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 413E2AE6
Firmware version: 0149.02
=== Process started: 7/17/2021 16:38:32 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

YellowBoss · 07-17-2021, 12:55

Quote:

Originally Posted by Wolf Tech

== DongleManager [Infinity] v1.81 [7/17/2021 16:38:31] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00002AE621F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 413E2AE6
Firmware version: 0149.02
=== Process started: 7/17/2021 16:38:32 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

Hello,

1. Read NOTE - https://infinity-box.com/support/?s=2

2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software.

3. Update dongle with Infinity DongleManager.exe

4. Delete fault.bin file (if you have it in CM2 folder)

5. Run Infinity exe

Wolf Tech · 07-17-2021, 13:14

Quote:

Originally Posted by Wolf Tech

== DongleManager [Infinity] v1.81 [7/17/2021 16:38:31] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00002AE621F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 413E2AE6
Firmware version: 0149.02
=== Process started: 7/17/2021 16:38:32 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

solved the issue it was virtual serial com port driver . please whitelist this program it's not for sharing it's for stable driver. some times mtk port connect n disconnects immediately or auto disconnect during flashing so i installed this program don't know what it does but makes a stable connection. i have uninstalled this n updated card now everything ok. but please check this it's not sharing https://www.virtual-serial-port.org/

YellowBoss · 07-17-2021, 15:32

Quote:

Originally Posted by Wolf Tech

solved the issue it was virtual serial com port driver . please whitelist this program it's not for sharing it's for stable driver. some times mtk port connect n disconnects immediately or auto disconnect during flashing so i installed this program don't know what it does but makes a stable connection. i have uninstalled this n updated card now everything ok. but please check this it's not sharing https://www.virtual-serial-port.org/

In future use this method https://infinity-box.com/support/?r=100155 and we will be able to check what was the real reason of the problem

otchere · 07-20-2021, 09:47

=== DongleManager [Infinity] v1.85 [7/20/2021 1:43:29 AM] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001646DFF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 0676646D
Firmware version: 0136.02
=== Started: 7/20/2021 1:43:34 AM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0006] Your account is temporary suspended.
See more in log file
Write to https://www.infinity-box.com/support/?r=2

InfinityHelp · 07-20-2021, 13:38

Quote:

Originally Posted by otchere

=== DongleManager [Infinity] v1.85 [7/20/2021 1:43:29 AM] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001646DFF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 0676646D
Firmware version: 0136.02
=== Started: 7/20/2021 1:43:34 AM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0006] Your account is temporary suspended.
See more in log file
Write to https://www.infinity-box.com/support/?r=2

This card is from year 2007 (14 years old) so it may be hardware fault.
First time fault was detected in year 2020 and I think you know that.

If you have another card-reader I suggest you insert card into another reader.
Try to update dongle firmware now, let's see result.

the desaster · 07-23-2021, 14:55

hi infinity team
i have this problem ;;; dongle misconfigiration

Quote:

=== DongleManager [Infinity] v1.87 [23/07/2021 14:53:40] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0101875D10321292
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): 9504875D
Firmware version: 0122.02
=== Started: 23/07/2021 14:53:41 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.

InfinityHelp · 07-23-2021, 16:00

Quote:

Originally Posted by the desaster

hi infinity team
i have this problem ;;; dongle misconfigiration

Answered in your other thread

Aleksion · 07-23-2021, 18:36

I have this problem dongle misconfigiration
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0106736418571292
Box/Dongle found: Infinity [BEST]
Serial No (S/N): 78D17364
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0143
- 03: Infinity [BEST] v0122
=> Options:
- Infinity [BEST]
- Infinity [BEST2]

Aleksion · 07-23-2021, 18:53

Quote:

Originally Posted by Aleksion

I have this problem dongle misconfigiration
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0106736418571292
Box/Dongle found: Infinity [BEST]
Serial No (S/N): 78D17364
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0143
- 03: Infinity [BEST] v0122
=> Options:
- Infinity [BEST]
- Infinity [BEST2]

Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.

InfinityHelp · 07-23-2021, 19:38

Quote:

Originally Posted by Aleksion

I have this problem dongle misconfigiration
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0106736418571292
Box/Dongle found: Infinity [BEST]
Serial No (S/N): 78D17364
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0143
- 03: Infinity [BEST] v0122
=> Options:
- Infinity [BEST]
- Infinity [BEST2]

Hello,

To avoid software conflicts in future please do not use `Hexframe` at the same time with Infinity software.

What to do now:
1. Install latest Infinity software updates
2. Run DongleManager
3. Update Dongle firmware
4. Delete fault.bin file if you have it in [CM2] or [BEST] folder

**ChuyenMobileGsm** · 07-25-2021, 18:28

=== DongleManager [Infinity] v1.81 [7/26/2021 0:27:40] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000030A017B14082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 5DA130A0
Firmware version: 0149.02
=== Process started: 7/26/2021 0:27:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

InfinityHelp · 07-25-2021, 21:56

Quote:

Originally Posted by ChuyenMobileGsm

=== DongleManager [Infinity] v1.81 [7/26/2021 0:27:40] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000030A017B14082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 5DA130A0
Firmware version: 0149.02
=== Process started: 7/26/2021 0:27:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

Hi,
What kind of crack or debug tools do you use at your PC?

You can make this to get it fixed https://infinity-box.com/support/?r=100155

Waiting for your info or result with auto-fix

muhammadsaif · 07-27-2021, 13:41

hello sir help me to fix this error

Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

also there is no logs in folder

Username: 00DDC6BD1B
==> Scan c:\users\muhammad\downloads\compressed\donglemanag er_2 for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan c:\users\muhammad\downloads\compressed\donglemanag er_2 for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan c:\users\muhammad\downloads\compressed\donglemanag er_2 for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0

plz infiniti team help me

InfinityHelp · 07-28-2021, 08:27

Quote:

Originally Posted by muhammadsaif

hello sir help me to fix this error

Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

also there is no logs in folder

Username: 00DDC6BD1B
==> Scan c:\users\muhammad\downloads\compressed\donglemanag er_2 for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan c:\users\muhammad\downloads\compressed\donglemanag er_2 for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan c:\users\muhammad\downloads\compressed\donglemanag er_2 for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0

plz infiniti team help me

Hello,

Please in future DO NOT delete fault.bin file because this file helps to fix your PC. Now make this:

1. Read NOTE - https://infinity-box.com/support/?s=2

2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software.

3. Update dongle with Infinity DongleManager.exe

4. Delete fault.bin file (if you have it in CM2 folder)

5. Run Infinity software

07-20-2021, 09:47	#65 (permalink)
otchere No Life Poster Join Date: Jul 2011 Location: Kumasi-Ghana Posts: 514 Member: 1608526 Status: Offline Sonork: 100.1611913 Thanks Meter: 60	i just renew support === DongleManager [Infinity] v1.85 [7/20/2021 1:43:29 AM] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001646DFF021982 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 0676646D Firmware version: 0136.02 === Started: 7/20/2021 1:43:34 AM === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0006] Your account is temporary suspended. See more in log file Write to https://www.infinity-box.com/support/?r=2

07-27-2021, 13:41	#74 (permalink)
muhammadsaif Insane Poster Join Date: Oct 2019 Location: southafrica Posts: 68 Member: 2931678 Status: Offline Thanks Meter: 28	hello sir help me to fix this error Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 also there is no logs in folder Username: 00DDC6BD1B ==> Scan c:\users\muhammad\downloads\compressed\donglemanag er_2 for report.log ==> Scan c:\InfinityBox for report.log ==> Scan c:\Program Files for report.log ==> Scan c:\Program Files (x86) for report.log Found files: 0 ==> Scan c:\users\muhammad\downloads\compressed\donglemanag er_2 for .ibin.log ==> Scan c:\InfinityBox for .ibin.log ==> Scan c:\Program Files for .ibin.log ==> Scan c:\Program Files (x86) for .ibin.log Found files: 0 ==> Scan c:\users\muhammad\downloads\compressed\donglemanag er_2 for fault.bin ==> Scan c:\InfinityBox for fault.bin ==> Scan c:\Program Files for fault.bin ==> Scan c:\Program Files (x86) for fault.bin Found files: 0 plz infiniti team help me Last edited by muhammadsaif; 07-27-2021 at 13:46. Reason: also there is nO FAULT.BIN file in folder

07-17-2021, 12:44	#61 (permalink)
Wolf Tech Major Poster Join Date: Mar 2021 Location: Balochistan Posts: 47 Member: 2983727 Status: Offline Thanks Meter: 16	== DongleManager [Infinity] v1.81 [7/17/2021 16:38:31] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00002AE621F34082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 413E2AE6 Firmware version: 0149.02 === Process started: 7/17/2021 16:38:32 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2

07-23-2021, 18:36	#69 (permalink)
Aleksion Registered User Join Date: Sep 2009 Posts: 13 Member: 1113983 Status: Offline Thanks Meter: 0	I have this problem dongle misconfigiration Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0106736418571292 Box/Dongle found: Infinity [BEST] Serial No (S/N): 78D17364 Firmware version: 0122.02 Box/Dongle misconfiguration Diagnostic code: 5A "UK Edition" status: Off Last launched Application: 0030 v.0158 => Activations: - 00: Infinity-Box/Dongle [CM2] v0143 - 03: Infinity [BEST] v0122 => Options: - Infinity [BEST] - Infinity [BEST2]

07-25-2021, 18:28	#72 (permalink)
ChuyenMobileGsm Product Manager Join Date: Mar 2021 Location: Việt Nam - Hà Nội Posts: 141 Member: 2984558 Status: Offline Thanks Meter: 634	=== DongleManager [Infinity] v1.81 [7/26/2021 0:27:40] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 000030A017B14082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 5DA130A0 Firmware version: 0149.02 === Process started: 7/26/2021 0:27:42 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2