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Old 06-23-2021, 00:24   #31 (permalink)
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Quote:
Originally Posted by emad_emad59 View Post
=== DongleManager [Infinity] v1.81 [6/21/2021 19:18:49] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00004E2F1BE14082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): EE7A4E2F
Firmware version: 0147.02
=== Process started: 6/21/2021 19:18:50 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Hello,

1. Read NOTE - https://infinity-box.com/support/?s=2



2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software.

3. Update dongle with Infinity DongleManager.exe



4. Delete fault.bin file (if you have it in CM2 folder)



5. Run Infinity exe
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Old 06-24-2021, 18:33   #32 (permalink)
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Hello,

Two days ago, the problem appeared that it was not possible to open any of the Infinity programs "smart-card misconfiguration contact to support"


=== DongleManager [Infinity] v1.81 [24/06/2021 18:16:15] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000016271CC74082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): E35F1627
Firmware version: 0149.02
=== Process started: 24/06/2021 18:16:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:


How can you solve this problem please
thank you
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Old 06-24-2021, 21:04   #33 (permalink)
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Quote:
Originally Posted by india90 View Post
Hello,

Two days ago, the problem appeared that it was not possible to open any of the Infinity programs "smart-card misconfiguration contact to support"


=== DongleManager [Infinity] v1.81 [24/06/2021 18:16:15] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000016271CC74082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): E35F1627
Firmware version: 0149.02
=== Process started: 24/06/2021 18:16:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:


How can you solve this problem please
thank you
Don't make repeated posts, check your other thread
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Old 07-05-2021, 15:23   #34 (permalink)
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=== DongleManager [Infinity] v1.81 [05/07/2021 13:39:44] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0104A27420881292
Box/Dongle found: Infinity [BEST]
Serial No (S/N): 8CBEA274
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 66
=> Online Service:
- Username: 038CBEA274
- Password: ....
Diagnostic key: 7F666B0C5E2352B9

Last edited by YellowBoss; 07-05-2021 at 23:40.
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Old 07-05-2021, 23:41   #35 (permalink)
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Quote:
Originally Posted by saad shamandura View Post
=== DongleManager [Infinity] v1.81 [05/07/2021 13:39:44] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0104A27420881292
Box/Dongle found: Infinity [BEST]
Serial No (S/N): 8CBEA274
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 66
=> Online Service:
- Username: 038CBEA274
- Password: ....
Diagnostic key: 7F666B0C5E2352B9
Hello,

1. Read NOTE - https://infinity-box.com/support/?s=2



2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software.

3. Update dongle with Infinity DongleManager.exe



4. Delete fault.bin file (if you have it in CM2 folder)



5. Run Infinity exe
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Old 07-08-2021, 20:44   #36 (permalink)
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i need some help ??



=== DongleManager [Infinity] v1.85 [08/07/2021 10:38:28 ] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001252121344082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): F7DF2521
Firmware version: 0149.02
=== Started: 08/07/2021 10:38:30 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
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Old 07-08-2021, 23:15   #37 (permalink)
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It is 3rd time you have the same issue with usb sharing.





Click here https://infinity-box.com/support/?r=100155
See screenshot with info
Follow the instruction
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Old 07-09-2021, 03:31   #38 (permalink)
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=== DongleManager [Infinity] v1.85 [2021/7/9 10:30:19] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001082713114082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 98F80827
Firmware version: 0148.02
=== Started: 2021/7/9 10:30:20 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
fault.bin https://mega.nz/file/jk0BCYbb#v-YTSF...qKsKcsDhbqG0KY
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Old 07-09-2021, 08:04   #39 (permalink)
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Quote:
Originally Posted by 1661114 View Post
=== DongleManager [Infinity] v1.85 [2021/7/9 10:30:19] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001082713114082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 98F80827
Firmware version: 0148.02
=== Started: 2021/7/9 10:30:20 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
fault.bin https://mega.nz/file/jk0BCYbb#v-YTSF...qKsKcsDhbqG0KY
1. Read NOTE - https://infinity-box.com/support/?s=2



2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software.

3. Update dongle with Infinity DongleManager.exe



4. Delete fault.bin file (if you have it in CM2 folder)



5. Run Infinity exe
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Old 07-10-2021, 10:40   #40 (permalink)
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Exclamation Problem infinity box

I try to update and:

=== DongleManager [Infinity] v1.85 [7/10/2021 12:26:58 PM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00015221FF021982
=== Started: 7/10/2021 12:26:59 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2



then i try to to report and fix and

Username: 0001545221

==> Scan D:\decodare\InfinityBox for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan d:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0

==> Scan D:\decodare\InfinityBox for *.box
==> Scan c:\InfinityBox for *.box
==> Scan c:\Program Files for *.box
==> Scan d:\Program Files for *.box
==> Scan c:\Program Files (x86) for *.box
Found files: 0

==> Scan D:\decodare\InfinityBox for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan d:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 3
Upload: D:\decodare\InfinityBox\BEST\fault.bin
Could not load SSL library.
Upload: D:\decodare\InfinityBox\CM2MTK\fault.bin
Could not load SSL library.
Upload: D:\decodare\InfinityBox\CM2SPD\fault.bin
Could not load SSL library.


PLEASE HELP ME!
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Old 07-10-2021, 22:28   #41 (permalink)
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Quote:
Originally Posted by melsoftus View Post
I try to update and:

=== DongleManager [Infinity] v1.85 [7/10/2021 12:26:58 PM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00015221FF021982
=== Started: 7/10/2021 12:26:59 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2



then i try to to report and fix and

Username: 0001545221

==> Scan D:\decodare\InfinityBox for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan d:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0

==> Scan D:\decodare\InfinityBox for *.box
==> Scan c:\InfinityBox for *.box
==> Scan c:\Program Files for *.box
==> Scan d:\Program Files for *.box
==> Scan c:\Program Files (x86) for *.box
Found files: 0

==> Scan D:\decodare\InfinityBox for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan d:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 3
Upload: D:\decodare\InfinityBox\BEST\fault.bin
Could not load SSL library.
Upload: D:\decodare\InfinityBox\CM2MTK\fault.bin
Could not load SSL library.
Upload: D:\decodare\InfinityBox\CM2SPD\fault.bin
Could not load SSL library.


PLEASE HELP ME!
Delete DongleManager
Download it again here https://infinity-box.com/support/?r=19
Run it and make "Fix" now
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Old 07-12-2021, 07:21   #42 (permalink)
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=== DongleManager [Infinity] v1.81 [12.07.2021 11:19:34] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00001C5221F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 2FB41C52
Firmware version: 0149.02
=== Process started: 12.07.2021 11:19:35 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
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Old 07-12-2021, 17:48   #43 (permalink)
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=== DongleManager [Infinity] v1.85 [7/12/2021 18:47:03] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00012CE31F444082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): E96F2CE3
Firmware version: 0149.02
=== Started: 7/12/2021 18:47:04 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
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Old 07-13-2021, 00:13   #44 (permalink)
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Quote:
Originally Posted by sharkomaniya View Post
=== DongleManager [Infinity] v1.81 [12.07.2021 11:19:34] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00001C5221F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 2FB41C52
Firmware version: 0149.02
=== Process started: 12.07.2021 11:19:35 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Hello,

To avoid software conflicts in future please do not use `Hexframe` at the same time with Infinity software.

What to do now:
1. Install latest Infinity software updates
2. Run DongleManager
3. Update Dongle firmware
4. Delete fault.bin file if you have it in [CM2] or [BEST] folder
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Old 07-13-2021, 00:14   #45 (permalink)
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Quote:
Originally Posted by KIYONGAJACQUES View Post
=== DongleManager [Infinity] v1.85 [7/12/2021 18:47:03] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00012CE31F444082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): E96F2CE3
Firmware version: 0149.02
=== Started: 7/12/2021 18:47:04 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Hi,
It's 3rd time you have the same problem with your PC. It liiks like you still did nit uninstalled usb sharing tools.


Click here and follow the instruction https://infinity-box.com/support/?r=100155 to get it fixed
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