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![]() | #1 (permalink) |
Product Supporter ![]() ![]() ![]() Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,543 | Smart-Card/Dongle/Box update fixes and solutions 2. Click to Report & Fix Issue ![]() 3. Wait some time and you will get an answer If you still have a problem make this: - copy/paste ONLY TEXT - no pictures and video - DO NOT update your Smart-Card many times - you can kill Smart-Card ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
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The Following 12 Users Say Thank You to InfinityHelp For This Useful Post: |
![]() | #2 (permalink) |
Junior Member ![]() Join Date: Aug 2012
Posts: 21
Member: 1793074 Status: Offline Sonork: kashif1986k Thanks Meter: 11 | === DongleManager [Infinity] v1.87 [8/1/2021 1:11:14 PM] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00008A19237A4082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 49D88A19 Firmware version: 0149.02 === Started: 8/1/2021 1:11:15 PM === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 Do you want to report an issue to Support? Please help me because Its not sending reports also |
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The Following 4 Users Say Thank You to kashif1984k For This Useful Post: |
![]() | #3 (permalink) | |
Product Supporter ![]() ![]() ![]() Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,543 | Quote:
Result? | |
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The Following 4 Users Say Thank You to InfinityHelp For This Useful Post: |
![]() | #4 (permalink) | |
Product Supporter ![]() ![]() ![]() Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,543 | Quote:
This way is just waste of time in your situation. To get your dongle fixed you should send report to support server first and after that you will get an instruction from supporters. And only after that supporters will tell you when you can update your dongle firmware. So send report first. Waiting. | |
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The Following 3 Users Say Thank You to InfinityHelp For This Useful Post: |
![]() | #5 (permalink) |
Insane Poster ![]() ![]() ![]() Join Date: Oct 2019 Location: southafrica
Posts: 69
Member: 2931678 Status: Offline Thanks Meter: 28 | hello infinity team i have one more cm2 and it also got the same problum but i didnt use any flexihub or any more same like softwers plz help me Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 1758B4E1 Firmware version: 0150.02 === Process started: 2021/07/30 09:37:48 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged [8:39 am, 30/07/2021] Shakeel bhai Boksburg: Box/Dongle type selected: Infinity-Box/Dongle [CM2] Box/Dongle misconfiguration Diagnostic code: 66 Username: 001758B4E1 ==> Scan c:\users\malik\downloads\compressed\donglemanager for report.log ==> Scan c:\InfinityBox for report.log ==> Scan c:\Program Files for report.log ==> Scan c:\Program Files (x86) for report.log Found files: 0 ==> Scan c:\users\malik\downloads\compressed\donglemanager for *.ibin.log ==> Scan c:\InfinityBox for *.ibin.log ==> Scan c:\Program Files for *.ibin.log ==> Scan c:\Program Files (x86) for *.ibin.log Found files: 0 ==> Scan c:\users\malik\downloads\compressed\donglemanager for fault.bin ==> Scan c:\InfinityBox for fault.bin ==> Scan c:\Program Files for fault.bin ==> Scan c:\Program Files (x86) for fault.bin Found files: 0 No reports found [8:39 am, 30/07/2021] Shakeel bhai Boksburg: === DongleManager [Infinity] v1.87 [2021/07/30 09:40:03 AM] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0000B4E1217A4082 Box/Dongle found: Infinity-Box/Dongle [CM2] Serial No (S/N): 1758B4E1 Firmware version: 0150.02 Box/Dongle misconfiguration Diagnostic code: 66 "UK Edition" status: Off Last launched Application: 0030 v.0150 => Activations: - 00: Infinity-Box/Dongle [CM2] v0150 => Options: - Infinity-Box/Dongle [CM2] 1- Flexihub never been installed|used in this system nor eltima drivers... 2-NO usb sharing tools have been used... 3- Fresh Windows installed... 4- eVEN I HAVE CHECKED THERE IS NO fAULT.BIN file inside infinity folder... prolem still exist even i update dongle firmware REGARDS |
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The Following 3 Users Say Thank You to muhammadsaif For This Useful Post: |
![]() | #6 (permalink) | |||
Product Supporter ![]() ![]() ![]() Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,543 | Quote:
Quote:
error 66 means it was usb sharing or similar tool. I am confused now. Hm.. Have you re-installed fresh windows to all your PC already? Quote:
If you can not find file plz explain what usb sharing tool you have used. I need this info to find a solution for your problem. Of coures it exist. I told you - DO NOT update dongle firmware without my apporoval, tries are useless, first you should tell me info and then we will think together how to fix your problem I am waitng for your info! | |||
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The Following 3 Users Say Thank You to InfinityHelp For This Useful Post: |
![]() | #7 (permalink) |
Freak Poster ![]() ![]() ![]() ![]() Join Date: Nov 2015 Location: Dera Ghazi Khan, PK Age: 27
Posts: 105
Member: 2492126 Status: Offline Sonork: 100.1676056 Thanks Meter: 21 | Data Damaged == DongleManager [Infinity] v1.80 [8/2/2021 20:15:24] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 000010340EFE4082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): B0061034 Firmware version: 0148.02 === Process started: 8/2/2021 20:15:25 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 |
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The Following 3 Users Say Thank You to umairabubakkar For This Useful Post: |
![]() | #8 (permalink) |
Insane Poster ![]() ![]() ![]() Join Date: Oct 2019 Location: southafrica
Posts: 69
Member: 2931678 Status: Offline Thanks Meter: 28 | i have never been used flexihub to share cm2 or any other softwere like flexihub yes i agree with u because i update cm2 without ur permition but my one cm2 o already ok but the 2nd one is not ok after updating but realy sory for that i update cm2 witout ur permition now i m using new window i uninstaled old window and reinstalled new one but my issu is same and i never get fault.bin file. So now what must i do i just request infinity team to help me Regards ![]() |
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The Following 4 Users Say Thank You to muhammadsaif For This Useful Post: |
![]() | #9 (permalink) |
No Life Poster ![]() ![]() ![]() ![]() ![]() Join Date: Jul 2014 Location: EARTH
Posts: 590
Member: 2221849 Status: Offline Sonork: offline Thanks Meter: 279 | @Infinity box please help. Box/Dongle type selected: Infinity [BEST] Box/Dongle misconfiguration Diagnostic code: 66 Username: 03A80D6572 ==> Scan C:\Users\Admin\Downloads\DongleManager for report.log ==> Scan c:\InfinityBox for report.log ==> Scan c:\Program Files for report.log ==> Scan c:\Program Files (x86) for report.log Found files: 0 ==> Scan C:\Users\Admin\Downloads\DongleManager for *.ibin.log ==> Scan c:\InfinityBox for *.ibin.log ==> Scan c:\Program Files for *.ibin.log ==> Scan c:\Program Files (x86) for *.ibin.log Found files: 0 ==> Scan C:\Users\Admin\Downloads\DongleManager for fault.bin ==> Scan c:\InfinityBox for fault.bin ==> Scan c:\Program Files for fault.bin ==> Scan c:\Program Files (x86) for fault.bin Found files: 0 No reports found |
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The Following User Says Thank You to Safyan sufi For This Useful Post: |
![]() | #10 (permalink) | |
Product Supporter ![]() ![]() ![]() Join Date: Jun 2009 Location: private
Posts: 37,003
Member: 1043909 Status: Offline Thanks Meter: 61,436 | Quote:
![]() 2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. 3. Update dongle with Infinity DongleManager.exe ![]() 4. Run Infinity software Last edited by YellowBoss; 08-06-2021 at 08:39. | |
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![]() | #11 (permalink) | |
Product Supporter ![]() ![]() ![]() Join Date: Jun 2009 Location: private
Posts: 37,003
Member: 1043909 Status: Offline Thanks Meter: 61,436 | Quote:
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The Following 2 Users Say Thank You to YellowBoss For This Useful Post: |
![]() | #12 (permalink) | |
Product Supporter ![]() ![]() ![]() Join Date: Jun 2009 Location: private
Posts: 37,003
Member: 1043909 Status: Offline Thanks Meter: 61,436 | Quote:
What to do now: 1. Read NOTE - https://infinity-box.com/support/?s=2 ![]() 2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. 3. Update dongle with Infinity DongleManager.exe ![]() 4. Run Infinity software | |
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The Following 3 Users Say Thank You to YellowBoss For This Useful Post: |
![]() | #13 (permalink) | ||
Product Supporter ![]() ![]() ![]() Join Date: Jun 2009 Location: private
Posts: 37,003
Member: 1043909 Status: Offline Thanks Meter: 61,436 | Quote:
I can not understand why do you continue to say that even after you told earlier "it was uninstalled". Anyway it's up to you. Quote:
- Read NOTE - https://infinity-box.com/support/?s=2 - Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software Make the next steps ONLY after uninstall usb sharing tool otherwise YOU MAY DAMAGE your dongle! - Update dongle with Infinity DongleManager.exe | ||
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The Following 3 Users Say Thank You to YellowBoss For This Useful Post: |
![]() | #14 (permalink) |
Junior Member ![]() Join Date: Aug 2012
Posts: 21
Member: 1793074 Status: Offline Sonork: kashif1986k Thanks Meter: 11 | === DongleManager [Infinity] v1.81 [8/15/2021 12:04:48] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00008A19237A4082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 49D88A19 Firmware version: 0149.02 === Process started: 8/15/2021 12:04:50 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 Hi Sir,I have this problem please have a look and let me know how to solve this issue Thanks in advance |
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The Following 2 Users Say Thank You to kashif1984k For This Useful Post: |
![]() | #15 (permalink) |
Junior Member ![]() Join Date: Aug 2012
Posts: 21
Member: 1793074 Status: Offline Sonork: kashif1986k Thanks Meter: 11 | Hi sir,i HAVE 2 CM2 DONGLE 1 IS WORKINGF FINE AND OTHER ONE IS SHOWING THIS ERROR iIN THE SAME PC (Smart -Card misconfiguration! Contact to Support!) and when i update with dongle manager 1.81 it shows (Server answer:[0031] Dongle identification data damaged === DongleManager [Infinity] v1.81 [8/15/2021 12:04:48] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00008A19237A4082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 49D88A19 Firmware version: 0149.02 === Process started: 8/15/2021 12:04:50 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 I have these problems please have a look and let me know how to solve this issue |
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The Following 3 Users Say Thank You to kashif1984k For This Useful Post: |
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