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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 12-30-2021, 13:32   #136 (permalink)
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hello sir
please halp me i have same problem

== DongleManager [Infinity] v1.89 [12/30/2021 2:29:56 PM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 00011E4A21F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 34D51E4A
Firmware version: 0151.02
=== Started: 12/30/2021 2:29:57 PM ===
Connecting to server...
Connection successfully established
Checking client version...
Client is up-to-date
Checking Box/Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Not translated. Update this software to latest version!
Do you want to report an issue to Support?

Username: 0034D51E4A
==> Scan C:\Users\IMRAN\Desktop\ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\IMRAN\Desktop\ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan C:\Users\IMRAN\Desktop\ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found
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Old 12-30-2021, 13:45   #137 (permalink)
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Quote:
Originally Posted by Ernesto Eugénio View Post
=== DongleManager [Infinity] v1.88 [12/27/2021 2:36:26 PM] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00004AE1176D4082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 57DF4AE1
Firmware version: 0148.02
=== Started: 12/27/2021 2:36:27 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No
Hello,

1. Read this https://infinity-box.com/legal/eula/
2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software
3. Reboot PC

Make the next steps ONLY after uninstall usb sharing tool otherwise YOU MAY DAMAGE your dongle!

4. Update dongle firmware with Infinity DongleManager
  Reply With Quote
Old 12-30-2021, 14:31   #138 (permalink)
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Quote:
Originally Posted by marufctg View Post
=== DongleManager [Infinity] v1.81 [12/29/2021 15:43:53] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 0001155721F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 2C4E1557
Firmware version: 0150.02
=== Process started: 12/29/2021 15:43:54 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Hello,

1. Read this https://infinity-box.com/legal/eula/
2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software
3. Reboot PC

Make the next steps ONLY after uninstall usb sharing tool otherwise YOU MAY DAMAGE your dongle!

4. Update dongle firmware with Infinity DongleManager
  Reply With Quote
Old 12-30-2021, 14:33   #139 (permalink)
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Quote:
Originally Posted by imran maseru View Post
hello sir
please halp me i have same problem

== DongleManager [Infinity] v1.89 [12/30/2021 2:29:56 PM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 00011E4A21F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 34D51E4A
Firmware version: 0151.02
=== Started: 12/30/2021 2:29:57 PM ===
Connecting to server...
Connection successfully established
Checking client version...
Client is up-to-date
Checking Box/Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Not translated. Update this software to latest version!
Do you want to report an issue to Support?

Username: 0034D51E4A
==> Scan C:\Users\IMRAN\Desktop\ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\IMRAN\Desktop\ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan C:\Users\IMRAN\Desktop\ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found
it's 3rd time you have the same issue after USB sharing! It's last warning, my friend.

What to do:

1. Uninstall/disable Eltima/Flexihub and other usb sharing tools
2. Reboot PC

Let us know after uninstall, you will get the next step.
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Old 12-31-2021, 08:42   #140 (permalink)
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helo sir
good day
i m not use any flexyhub and i m not share usb it was same problem befor i solved with latest dongel maneger but now even i m usimg tha latest dongel manegr but stiil same error even i try difrent pc

Last edited by imran maseru; 12-31-2021 at 08:51.
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Old 12-31-2021, 09:02   #141 (permalink)
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Quote:
Originally Posted by imran maseru View Post
helo sir
good day
i m not use any flexyhub and i m not share usb it was same problem befor i solved with latest dongel maneger but now even i m usimg tha latest dongel manegr but stiil same error even i try difrent pc
send fault.bin file from CM2 folder
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Old 01-03-2022, 11:24   #142 (permalink)
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Hello, please help me check this issue.

=== DongleManager [Infinity] v1.89 [03-Jan-22 11:20:38 AM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: GsmEasy S-Reader 0
HWID: 00001C8E200A4082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 1E6C1C8E
Firmware version: 0145.02
=== Started: 03-Jan-22 11:20:39 AM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No


Searching...
Box/Dongle misconfiguration
Diagnostic code: 66
Username: 001E6C1C8E
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
Found files: 0
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
Found files: 0
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
Found files: 0
No reports found
  Reply With Quote
Old 01-03-2022, 13:01   #143 (permalink)
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Quote:
Originally Posted by muhammad jib View Post
Hello, please help me check this issue.

=== DongleManager [Infinity] v1.89 [03-Jan-22 11:20:38 AM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: GsmEasy S-Reader 0
HWID: 00001C8E200A4082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 1E6C1C8E
Firmware version: 0145.02
=== Started: 03-Jan-22 11:20:39 AM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No


Searching...
Box/Dongle misconfiguration
Diagnostic code: 66
Username: 001E6C1C8E
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
Found files: 0
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
Found files: 0
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
Found files: 0
No reports found
Hello,

1. Read this https://infinity-box.com/legal/eula/
2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software
3. Reboot PC

Make the next steps ONLY after uninstall usb sharing tool otherwise YOU MAY DAMAGE your dongle!

4. Update dongle firmware with Infinity DongleManager
  Reply With Quote
Old 01-04-2022, 08:31   #144 (permalink)
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Join Date: Oct 2005
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Age: 40
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Thanks Meter: 427
Username: 01103C6976
==> Scan C:\Users\MobileLife01\Downloads\DongleManager\ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\MobileLife01\Downloads\DongleManager\ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan C:\Users\MobileLife01\Downloads\DongleManager\ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found


https://forum.gsmhosting.com/vbb/f29...issue-2997367/


I think my smart card is damage I have Infinity Best smart card also please transfer my activation to my working Infinity Best card SN: 035014897D.


03
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Old 01-04-2022, 16:40   #145 (permalink)
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Quote:
Originally Posted by .:MobileLife:. View Post
Username: 01103C6976
==> Scan C:\Users\MobileLife01\Downloads\DongleManager\ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\MobileLife01\Downloads\DongleManager\ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan C:\Users\MobileLife01\Downloads\DongleManager\ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found


https://forum.gsmhosting.com/vbb/f29...issue-2997367/


I think my smart card is damage I have Infinity Best smart card also please transfer my activation to my working Infinity Best card SN: 035014897D.


03
This card is old but it may be it's Ok.
Update it once again now.
And before update card install your card-reader drivers or insert smart-card into original Infinity hardware (if you still have it).
What is the result?
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Old 01-05-2022, 10:11   #146 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
This card is old but it may be it's Ok.
Update it once again now.
And before update card install your card-reader drivers or insert smart-card into original Infinity hardware (if you still have it).
What is the result?
Main infinity software card.



Quote:
=== DongleManager [Infinity] v1.89 [05/01/2022 2:40:22 PM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0003697600001942
=== Started: 05/01/2022 2:40:22 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0006] Your account is temporary suspended.
See more in log file
Write to https://www.infinity-box.com/support/?r=2
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Old 01-05-2022, 10:13   #147 (permalink)
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Please transfer my cm2 activation to my Infinity best card here is Infinity best logs.

Quote:
=== DongleManager [Infinity] v1.89 [05/01/2022 2:42:07 PM] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0101897D10321292
Box/Dongle found: Infinity [BEST]
Serial No (S/N): 5014897D
Firmware version: 0122.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 03: Infinity [BEST] v0122
=> Options:
- Infinity [BEST]
- Infinity [BEST2]
my main infinity cm2 Damage smart card sn. 01103C6976
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Old 01-05-2022, 10:22   #148 (permalink)
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Quote:
Originally Posted by .:MobileLife:. View Post
Please transfer my cm2 activation to my Infinity best card here is Infinity best logs.



my main infinity cm2 Damage smart card sn. 01103C6976
Update now your BEST dongle
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Old 01-17-2022, 17:09   #149 (permalink)
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Searching...
Box/Dongle misconfiguration
Diagnostic code: 5A
Username: 0021C85527
==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager_3 \ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager_3 \ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager_3 \ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found
  Reply With Quote
Old 01-18-2022, 00:43   #150 (permalink)
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Posts: 28,564
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Quote:
Originally Posted by ::SeCi:: View Post
Searching...
Box/Dongle misconfiguration
Diagnostic code: 5A
Username: 0021C85527
==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager_3 \ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager_3 \ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager_3 \ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found
Hello,

To avoid software conflicts in future please do not use `Hexframe` at the same time with Infinity software.

What to do now:

Update dongle firmware with Infinity DongleManager
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