Smart-Card/Dongle/Box update fixes and solutions

[InfinitySupport]

Originally Posted by shamsu200

=== DongleManager [Infinity] v1.91 [19/5/2022 04:51:49 PM] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000211E18164082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 2FB1211E
Firmware version: 0138.02
Box/Dongle misconfiguration
Diagnostic code: 59
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0138
Diagnostic key: 7F68883FB19AA34C
=> Options:
- Infinity-Box/Dongle [CM2]
i am 3 days searching solution i lost my money my dongle

You got solution 16 May
Do it now https://forum.infinity-box.com/viewtopic.php?t=5407

[pterz g]

=== DongleManager [Infinity] v1.91 [25/05/2022 17:40:25] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic USB Smart Card Reader 0
HWID: 00032AC6FF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 36182AC6
Firmware version: 0112.02
=== Started: 25/05/2022 17:40:29 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0006] Your account is temporary suspended.
See more in log file
Write to https://www.infinity-box.com/support/?r=2

[pterz g]

Originally Posted by pterz g

=== DongleManager [Infinity] v1.91 [25/05/2022 17:40:25] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic USB Smart Card Reader 0
HWID: 00032AC6FF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 36182AC6
Firmware version: 0112.02
=== Started: 25/05/2022 17:40:29 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0006] Your account is temporary suspended.
See more in log file
Write to https://www.infinity-box.com/support/?r=2

Moved the card to new hardware, old hardware was faulty.

[YellowBoss]

Originally Posted by pterz g

=== DongleManager [Infinity] v1.91 [25/05/2022 17:40:25] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic USB Smart Card Reader 0
HWID: 00032AC6FF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 36182AC6
Firmware version: 0112.02
=== Started: 25/05/2022 17:40:29 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0006] Your account is temporary suspended.
See more in log file
Write to https://www.infinity-box.com/support/?r=2

As you know this smart-card is damaged (year 2008 or something like that) and it can not be updated any more.
The only way - buy new Infinity Dongle.

[kg tel]

Box/Dongle type selected: Infinity-Box/Dongle [CM2]
26-04-2022 19:11:58
Username: 0010246DE0
==> Scan C:\Users\diamond\Desktop\ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\diamond\Desktop\ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan C:\Users\diamond\Desktop\ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 2
Upload: c:\InfinityBox\CM2MT2\fault.bin
Delete: c:\InfinityBox\CM2MT2\fault.bin
Upload: c:\Program Files\CM2SCR\fault.bin
You can contact to support with this reference: Ticket-ID:1653570742.688~0010246DE0~fault.bin;Ticket-ID:1653570746.319~0010246DE0~fault.bin;
Answer is here https://forum.infinity-box.com//viewtopic.php?p=9005

[YellowBoss]

Originally Posted by kg tel

Box/Dongle type selected: Infinity-Box/Dongle [CM2]
26-04-2022 19:11:58
Username: 0010246DE0
==> Scan C:\Users\diamond\Desktop\ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\diamond\Desktop\ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan C:\Users\diamond\Desktop\ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 2
Upload: c:\InfinityBox\CM2MT2\fault.bin
Delete: c:\InfinityBox\CM2MT2\fault.bin
Upload: c:\Program Files\CM2SCR\fault.bin
You can contact to support with this reference: Ticket-ID:1653570742.688~0010246DE0~fault.bin;Ticket-ID:1653570746.319~0010246DE0~fault.bin;
Answer is here https://forum.infinity-box.com//viewtopic.php?p=9005

Please fix your PC.

How to use Infinity CM2 and [BEST] Dongle with sharing and debug tools - https://infinity-box.com/?r=100174


Is it Ok now?

[amirusa]

Originally Posted by YellowBoss

please ask your dear friend why does he try to crack Infinity software and why crack tools does he use.
I am waiting for the explanatin of your dear friend.
I really need this info to find a way to fix your dongle.
waiting

My friend does not know how to crack at all and we do not use cracked software at all, only after moving the dongle to another system, this problem occurred

[YellowBoss]

Originally Posted by amirusa

My friend does not know how to crack at all and we do not use cracked software at all, only after moving the dongle to another system, this problem occurred

It means your friend has a PC with some kind of tools installed.
Please ask your friend about details so I will be able to understand how is your frienk killed your dongle.
I am waiting friend!

[issam2007]

=== DongleManager [Infinity] v1.91 [04/06/2022 11:39:50] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000249D11384082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): A429249D
Firmware version: 0153.02
=== Started: 04/06/2022 11:39:52 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?

[YellowBoss]

Originally Posted by issam2007

=== DongleManager [Infinity] v1.91 [04/06/2022 11:39:50] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000249D11384082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): A429249D
Firmware version: 0153.02
=== Started: 04/06/2022 11:39:52 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?

You can answer here https://forum.infinity-box.com/viewtopic.php?t=5751


If you prefer to answer here you may write here too:
What kind of debugger do you use with dongle S/N A429249D?

[mamobile5]

Please help me with this one.



Br,

[YellowBoss]

Please be sure that you have latest SPD SoC drivers installed.
https://infinity-box.com/support/

[YellowBoss]

Please be sure that you have latest SPD SoC drivers installed.
https://infinity-box.com/support/

[amolpatil]

=== DongleManager [Infinity] v1.91 [6/16/2022 10:30:21 AM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: FT SCR2000 0
HWID: 010063651C6A1292
=== Started: 6/16/2022 10:30:21 AM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2

[InfinityHelp]

Originally Posted by amolpatil

=== DongleManager [Infinity] v1.91 [6/16/2022 10:30:21 AM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: FT SCR2000 0
HWID: 010063651C6A1292
=== Started: 6/16/2022 10:30:21 AM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2

Hello,

1. Install REQUIRED Card-Reader Drivers - https://infinity-box.com/?r=6
- Drivers: CardReader_Fetian_FT2K.7z
- Instruction: How_to_update_FT_SCR2000_CardReader_drivers.pdf
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202

2. Update dongle with Infinity DongleManager

OR

1. Insert Infinity Smart-Card into another Card-Reader (dongle or box)
2. Update dongle with Infinity DongleManager