Smart-Card/Dongle/Box update fixes and solutions - Page 2 - GSM-Forum

YellowBoss · 08-15-2021, 14:34

Quote:

Originally Posted by kashif1984k

Hi sir,i HAVE 2 CM2 DONGLE 1 IS WORKINGF FINE AND OTHER ONE IS SHOWING THIS ERROR iIN THE SAME PC (Smart -Card misconfiguration! Contact to Support!) and when i update with dongle manager 1.81 it shows (Server answer:[0031] Dongle identification data damaged
=== DongleManager [Infinity] v1.81 [8/15/2021 12:04:48] === Searching... Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00008A19237A4082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 49D88A19
Firmware version: 0149.02
=== Process started: 8/15/2021 12:04:50 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

I have these problems please have a look and let me know how to solve this issue

Hello,
Download latest DongleManager and after that make this to get it fixed https://infinity-box.com/support/?r=100155

kashif1984k · 08-16-2021, 13:50

1.JPG

2.JPG
I have done updating with Infinity Dongle manager ver.1.88 but its showing some errors pls have a look sir

YellowBoss · 08-16-2021, 14:00

Quote:

Originally Posted by kashif1984k

Attachment 382440

Attachment 382441
I have done updating with Infinity Dongle manager ver.1.88 but its showing some errors pls have a look sir

Sir, Do not worry, we will try to fix your PC but please follow this info:
your friend who suggested you to delete fault.bin file was very stupid. Please in future do not hear advice of that your friend!
File fault.bin has information that helps to fix your PC instantly!

Now please make this step-by-step:

1. Read NOTE - https://infinity-box.com/support/?s=2

2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software.

Write me after you read and uninstall usb sharing tool. I will tell you next final step.
Waiting for your info!

kashif1984k · 08-16-2021, 15:05

My CM2 Dongle is working after install new windows in my PC and update wiTh old version OF dongle manager 1.81
thanks

YellowBoss · 08-16-2021, 19:46

Quote:

Originally Posted by kashif1984k

My CM2 Dongle is working after install new windows in my PC and update wiTh old version OF dongle manager 1.81
thanks

In future do not delete fault.bin file but just use Report&Fix function

by-slimanto · 08-16-2021, 21:14

Searching...
Username: 035EC67687
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 1
Upload: c:\InfinityBox\CM2SP2\fault.bin
Delete: c:\InfinityBox\CM2SP2\fault.bin
You can contact to support with this reference: Ticket-ID:1629144539.502~035EC67687~fault.bin;

Answer is here https://forum.infinity-box.com//viewtopic.php?p=3291

YellowBoss · 08-16-2021, 21:45

@by-slimanto
I hope you like this new easy method.

amrMHF · 08-19-2021, 00:15

i have this issue

Code:

Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Username: 00869B359F
==> Scan F:\ÇáÔÛá\ÈæßÓÇÊ\cm2\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan F:\ÇáÔÛá\ÈæßÓÇÊ\cm2\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan F:\ÇáÔÛá\ÈæßÓÇÊ\cm2\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found

**InfinitySupport** · 08-19-2021, 08:11

@amrMHF
insert card into Alcor Micro USB Smart Card Reader and update now ONCE

GsmUniversal · 08-24-2021, 18:40

Hi
Dear
please help me cm2 data damaged

=== DongleManager [Infinity] v1.87 [8/24/2021 4:15:23 PM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00011F2421F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 36AC1F24
Firmware version: 0150.02
=== Started: 8/24/2021 4:15:25 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

Br

YellowBoss · 08-24-2021, 19:59

Quote:

Originally Posted by GsmUniversal

Hi
Dear
please help me cm2 data damaged

=== DongleManager [Infinity] v1.87 [8/24/2021 4:15:23 PM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00011F2421F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 36AC1F24
Firmware version: 0150.02
=== Started: 8/24/2021 4:15:25 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

Br

Hello,
Please make this to get it fixed https://infinity-box.com/support/?r=100155

Is it Ok now?

GsmUniversal · 08-24-2021, 20:03

Quote:

Originally Posted by YellowBoss

Hello,
Please make this to get it fixed https://infinity-box.com/support/?r=100155

Is it Ok now?

i have tried this sir

Searching...
Box/Dongle misconfiguration
Diagnostic code: 66
Username: 0036AC1F24
==> Scan D:\UNI\Flash Software Backup\Infinity Box\June2020\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan d:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan D:\KB\Flash Software Backup\Infinity Box\June2020\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan d:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan D:\UNI\Flash Software Backup\Infinity Box\June2020\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan d:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found

YellowBoss · 08-24-2021, 22:00

Quote:

Originally Posted by GsmUniversal

i have tried this sir

Searching...
Box/Dongle misconfiguration
Diagnostic code: 66
Username: 0036AC1F24
==> Scan D:\UNI\Flash Software Backup\Infinity Box\June2020\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan d:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan D:\KB\Flash Software Backup\Infinity Box\June2020\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan d:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan D:\UNI\Flash Software Backup\Infinity Box\June2020\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan d:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found

Please in future DO NOT delete fault.bin file
This file helps to fix problem with your PC much faster.

Now make this:

- Read NOTE - https://infinity-box.com/support/?s=2
- Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software

Let me know when done, you will get the next info.

marcanthony · 08-25-2021, 09:42

please help
what is the problem of my dongle

smartcard error cant be found
error when listing readers
smartcard api error 2148532270
cannot find smart card reader

YellowBoss · 08-25-2021, 11:03

Quote:

Originally Posted by marcanthony

please help
what is the problem of my dongle

smartcard error cant be found
error when listing readers
smartcard api error 2148532270
cannot find smart card reader

This error means you have no dongle connected to PC.
Also it may be Card-Reader or Smart-Card hardwar fault.

Try to insert smart-card to another card-reader (dongle).
What is the result?

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08-16-2021, 13:50	#17 (permalink)
kashif1984k Junior Member Join Date: Aug 2012 Posts: 21 Member: 1793074 Status: Offline Sonork: kashif1986k Thanks Meter: 11	1.JPG 2.JPG I have done updating with Infinity Dongle manager ver.1.88 but its showing some errors pls have a look sir

08-16-2021, 15:05	#19 (permalink)
kashif1984k Junior Member Join Date: Aug 2012 Posts: 21 Member: 1793074 Status: Offline Sonork: kashif1986k Thanks Meter: 11	My CM2 Dongle is working after install new windows in my PC and update wiTh old version OF dongle manager 1.81 thanks

08-16-2021, 21:14	#21 (permalink)
by-slimanto Junior Member Join Date: Nov 2010 Location: tunisia Posts: 24 Member: 1439198 Status: Offline Sonork: 22311495 Thanks Meter: 4	Searching... Username: 035EC67687 ==> Scan c:\InfinityBox for report.log ==> Scan c:\Program Files for report.log ==> Scan c:\Program Files (x86) for report.log Found files: 0 ==> Scan c:\InfinityBox for .ibin.log ==> Scan c:\Program Files for .ibin.log ==> Scan c:\Program Files (x86) for *.ibin.log Found files: 0 ==> Scan c:\InfinityBox for fault.bin ==> Scan c:\Program Files for fault.bin ==> Scan c:\Program Files (x86) for fault.bin Found files: 1 Upload: c:\InfinityBox\CM2SP2\fault.bin Delete: c:\InfinityBox\CM2SP2\fault.bin You can contact to support with this reference: Ticket-ID:1629144539.502~035EC67687~fault.bin; Answer is here https://forum.infinity-box.com//viewtopic.php?p=3291

08-16-2021, 21:45	#22 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 37,034 Member: 1043909 Status: Offline Thanks Meter: 61,455	@by-slimanto I hope you like this new easy method.

08-19-2021, 08:11	#24 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,672 Member: 130995 Status: Offline Thanks Meter: 35,230	@amrMHF insert card into Alcor Micro USB Smart Card Reader and update now ONCE

08-24-2021, 18:40	#25 (permalink)
GsmUniversal No Life Poster Join Date: Dec 2007 Location: Skype , Sonork Posts: 4,857 Member: 649528 Status: Offline Sonork: 100.1590443 Thanks Meter: 6,958	Hi Dear please help me cm2 data damaged === DongleManager [Infinity] v1.87 [8/24/2021 4:15:23 PM] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00011F2421F34082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 36AC1F24 Firmware version: 0150.02 === Started: 8/24/2021 4:15:25 PM === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 Br

08-25-2021, 09:42	#29 (permalink)
marcanthony Insane Poster Join Date: Oct 2016 Location: papua new guinea Posts: 69 Member: 2632173 Status: Offline Thanks Meter: 25	please help what is the problem of my dongle smartcard error cant be found error when listing readers smartcard api error 2148532270 cannot find smart card reader