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09-17-2021, 13:46
| #46 (permalink) | |
| Product Supporter  Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,544 | Quote:
You need: Infinity-Box/Dongle [CM2] 1 year Updates/Support Renew OR Infinity-Box/Dongle [CM2] 2 years Updates/Support Renew | |
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09-18-2021, 05:18
| #47 (permalink) |
| Junior Member Join Date: Sep 2012
Posts: 1
Member: 1817185 Status: Offline Sonork: xXx Thanks Meter: 0 | Please help me !!! I use usb redirector and uninstall now Serial No (S/N): F6666D72 Firmware version: 0122.02 === Started: 18.09.2021 9:17:22 === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. |
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09-18-2021, 08:12
| #48 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,544 | Quote:
- Read NOTE - https://infinity-box.com/support/?s=2  - Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. - Reboot PC Make the next steps ONLY after uninstall usb sharing tool otherwise YOU MAY DAMAGE your dongle - Update dongle with Infinity DongleManager.exe  - Run Infinity software | |
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09-19-2021, 13:00
| #49 (permalink) |
| Freak Poster  Join Date: Feb 2007 Location: rahim yar khan
Posts: 104
Member: 447768 Status: Offline Thanks Meter: 12 | === DongleManager [Infinity] v1.88 [9/19/2021 10:49:04 AM] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Alcor Micro USB Smart Card Reader 1 HWID: 0002D882FF021982 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 2887D882 Firmware version: 0150.02 === Started: 9/19/2021 10:49:07 AM === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 Do you want to report an issue to Support? No |
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09-19-2021, 13:00
| #50 (permalink) |
| Freak Poster Join Date: Feb 2007 Location: rahim yar khan
Posts: 104
Member: 447768 Status: Offline Thanks Meter: 12 | Searching... Box/Dongle misconfiguration Diagnostic code: 5A Username: 002887D882 ==> Scan C:\InfinityBox for report.log ==> Scan c:\Program Files for report.log ==> Scan c:\Program Files (x86) for report.log Found files: 0 ==> Scan C:\InfinityBox for *.ibin.log ==> Scan c:\Program Files for *.ibin.log ==> Scan c:\Program Files (x86) for *.ibin.log Found files: 0 ==> Scan C:\InfinityBox for fault.bin ==> Scan c:\Program Files for fault.bin ==> Scan c:\Program Files (x86) for fault.bin Found files: 0 No reports found |
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09-19-2021, 13:12
| #51 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,544 | Quote:
To avoid software conflicts in future please do not use `Hexframe` at the same time with Infinity software. What to do now: Update dongle firmware with Infinity DongleManager | |
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09-20-2021, 09:31
| #52 (permalink) |
| Insane Poster Join Date: Apr 2009 Location: NIGERIA
Posts: 81
Member: 1007376 Status: Offline Sonork: Tonimass int ltd Thanks Meter: 6 | my problem persisted for months now.... === DongleManager [Infinity] v1.88 [9/20/2021 9:29:11 AM] === Box/Dongle type selected: Infinity [BEST] Card-Reader: FT SCR2000 0 HWID: 0100698110321292 === Started: 9/20/2021 9:29:11 AM === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Write to https://www.infinity-box.com/support/?r=2 |
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09-20-2021, 10:17
| #53 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,544 | Quote:
1. Install REQUIRED Card-Reader Drivers - https://infinity-box.com/support/?r=6  Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 2. Update dongle with Infinity DongleManager.exe OR 1. Insert Infinity Smart-Card into another Card-Reader (dongle or box). Good result gives Alcor Card-Reader  -  -  2. Update dongle with Infinity DongleManager.exe Is it Ok now? | |
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09-22-2021, 15:37
| #54 (permalink) |
| No Life Poster   Join Date: Mar 2011 Location: Pars Abad Age: 38
Posts: 527
Member: 1541831 Status: Offline Sonork: 100.1620784 Thanks Meter: 141 | Hi my dongle is not working plz slove my problem,thanks === DongleManager [Infinity] v1.81 [22/09/2021 18:03:42] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0001057E13114082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 9220057E Firmware version: 0137.02 === Process started: 22/09/2021 18:03:43 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 |
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09-22-2021, 15:39
| #55 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,544 | Quote:
Make this to get it fixed https://infinity-box.com/support/?r=100155 Is it Ok now? | |
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10-03-2021, 15:40
| #56 (permalink) |
| Junior Member Join Date: Aug 2004 Location: Russia Age: 47
Posts: 11
Member: 77073 Status: Offline Thanks Meter: 0 | - Connect Infinity Box/Dongle to PC and DISCONNECT all other Boxes/Dongles - Disable Antivirus and Firewall - DO NOT interrupt process even if you think that software freez! Username: 008BFA6767 ==> Scan C:\InfinityBox\DongleManager for report.log ==> Scan c:\InfinityBox for report.log ==> Scan d:\gsm for report.log ==> Scan c:\Program Files for report.log ==> Scan d:\Program Files for report.log ==> Scan c:\Program Files (x86) for report.log Found files: 0 ==> Scan C:\InfinityBox\DongleManager for *.ibin.log ==> Scan c:\InfinityBox for *.ibin.log ==> Scan d:\gsm for *.ibin.log ==> Scan c:\Program Files for *.ibin.log ==> Scan d:\Program Files for *.ibin.log ==> Scan c:\Program Files (x86) for *.ibin.log Found files: 0 ==> Scan C:\InfinityBox\DongleManager for fault.bin ==> Scan c:\InfinityBox for fault.bin ==> Scan d:\gsm for fault.bin ==> Scan c:\Program Files for fault.bin ==> Scan d:\Program Files for fault.bin ==> Scan c:\Program Files (x86) for fault.bin Found files: 0 No reports found |
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10-03-2021, 16:24
| #57 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 37,034
Member: 1043909 Status: Offline Thanks Meter: 61,455 | Quote:
What to do: Update dongle firmware with Infinity DongleManager now to get it fixed In future DO NOT delete fault.bin files but just click to Report button | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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10-12-2021, 08:28
| #58 (permalink) |
| Freak Poster  Join Date: Jan 2012 Location: Sylhet Korim Ullah Market Age: 29
Posts: 260
Member: 1714226 Status: Offline Sonork: 100.1683394 Thanks Meter: 246  | Username: 03F10DAA63 ==> Scan C:\Users\gsm\Downloads\DongleManager for report.log ==> Scan c:\InfinityBox for report.log ==> Scan c:\Program Files for report.log Found files: 0 ==> Scan C:\Users\gsm\Downloads\DongleManager for *.ibin.log ==> Scan c:\InfinityBox for *.ibin.log ==> Scan c:\Program Files for *.ibin.log Found files: 0 ==> Scan C:\Users\gsm\Downloads\DongleManager for fault.bin ==> Scan c:\InfinityBox for fault.bin ==> Scan c:\Program Files for fault.bin Found files: 0 No reports found |
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10-12-2021, 12:58
| #59 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,544 | Quote:
Run Infinity DongleManager - https://infinity-box.com/support/?r=5 and update Dongle firmware now | |
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10-28-2021, 17:39
| #60 (permalink) |
| No Life Poster  Join Date: Jan 2008 Location: PAKISTAN KARACHI Age: 45
Posts: 12,920
Member: 686395 Status: Offline Sonork: 100.1608345 Thanks Meter: 3,822 | === DongleManager [Infinity] v1.88 [10/28/2021 9:38:29 PM] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0003925B15BF1292 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): CDC4925B Firmware version: 0148.02 === Started: 10/28/2021 9:38:30 PM === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 |
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