Smart-Card/Dongle/Box update fixes and solutions - Page 7 - GSM-Forum

YellowBoss · 11-18-2021, 09:31

Quote:

Originally Posted by BexruzXan

Please help me to fix this issue
"Box/Dongle misconfiguration"

Hello,

To avoid software conflicts in future please do not use `Hexframe` at the same time with Infinity software.

What to do now:

Update dongle firmware with Infinity DongleManager

MT-TECHNOLOGY · 11-18-2021, 13:45

warning : dongle misconfiguration!

Update -

Quote:

=== DongleManager [Infinity] v1.88 [11/18/2021 6:41:57 PM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00007B2413114082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 7FC27B24
Firmware version: 0150.02
=== Started: 11/18/2021 6:41:58 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

Report scan-

Quote:

Username: 007FC27B24
==> Scan C:\Users\MT MART\Downloads\Compressed\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan C:\Users\MT MART\Downloads\Compressed\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan C:\Users\MT MART\Downloads\Compressed\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found

delete fault.bin also but no luck. how to solve this dear infinity team?

YellowBoss · 11-18-2021, 18:23

Quote:

Originally Posted by MT-TECHNOLOGY

warning : dongle misconfiguration!

Update -

Report scan-

delete fault.bin also but no luck. how to solve this dear infinity team?

It was very stupid idea to delete fault.bin
Please restore fault.bin from Recycle Bin and make "Report" again

MT-TECHNOLOGY · 11-20-2021, 07:30

Quote:

Originally Posted by YellowBoss

It was very stupid idea to delete fault.bin
Please restore fault.bin from Recycle Bin and make "Report" again

sorry dear,

fault.bin deleted from recycle now what can i do please guide me ....

YellowBoss · 11-20-2021, 11:01

Quote:

Originally Posted by MT-TECHNOLOGY

sorry dear,

fault.bin deleted from recycle now what can i do please guide me ....

In this case please give me info what kind of crack or debug or similar tools was used by you with Infinity.
This information helps me to find a solution for you.

MT-TECHNOLOGY · 11-23-2021, 09:51

Quote:

Originally Posted by YellowBoss

In this case please give me info what kind of crack or debug or similar tools was used by you with Infinity.
This information helps me to find a solution for you.

i don't use any kind of crack software also try to new fresh windows but same problem show ....

YellowBoss · 11-23-2021, 12:03

Quote:

Originally Posted by MT-TECHNOLOGY

i don't use any kind of crack software also try to new fresh windows but same problem show ....

Friend, if you do not use it now it means you do not use it now.
But time ago you used it and you damaged dongle with debugger or crack tool or something like that.

You deleted fault.bin file, it means you hide this information from me because you deleted file by mistake.
By mstake, right?

Please give me info what kind of crack or debug or similar tools was used by you with Infinity.
This information helps me to find a solution for you.
Waiting for your information friend, please think and tell me details.
Thank you!

MT-TECHNOLOGY · 11-23-2021, 16:31

Quote:

Originally Posted by YellowBoss

Friend, if you do not use it now it means you do not use it now.
But time ago you used it and you damaged dongle with debugger or crack tool or something like that.

You deleted fault.bin file, it means you hide this information from me because you deleted file by mistake.
By mstake, right?

Please give me info what kind of crack or debug or similar tools was used by you with Infinity.
This information helps me to find a solution for you.
Waiting for your information friend, please think and tell me details.
Thank you!

dear infinity team i can't use any crack software & i delete this (fault.bin) because i see a solution from you. delete fault.bin file so i delete this noting else dear.

YellowBoss · 11-23-2021, 17:24

Quote:

Originally Posted by MT-TECHNOLOGY

dear infinity team i can't use any crack software & i delete this (fault.bin) because i see a solution from you. delete fault.bin file so i delete this noting else dear.

Sir, Each user has his own solution.
You copy/pasted here solution for Mr. khurram136
but your name is not khurram136 and your know that you killed dongle not by eltima but other way.

Please give me a hand, answer to my previous questions and I will make my best to find a solution for you.

I am waiting for your info friend!

MT-TECHNOLOGY · 11-24-2021, 07:12

Quote:

Originally Posted by YellowBoss

Sir, Each user has his own solution.
You copy/pasted here solution for Mr. khurram136
but your name is not khurram136 and your know that you killed dongle not by eltima but other way.

Please give me a hand, answer to my previous questions and I will make my best to find a solution for you.

I am waiting for your info friend!

dear why i use carck software told me ....
and why i'm kill my dongle & i already told that i'm nothing use any crack tool or any debugger ....

if you have time please join on my pc via teamview or other conectivity software then see what's are exectly problem ...

Otherwise, only discussion will continue here... no solution come out ....

If you have time please....

InfinityHelp · 11-24-2021, 11:50

Quote:

Originally Posted by MT-TECHNOLOGY

dear why i use carck software told me ....
and why i'm kill my dongle & i already told that i'm nothing use any crack tool or any debugger ....

if you have time please join on my pc via teamview or other conectivity software then see what's are exectly problem ...

Otherwise, only discussion will continue here... no solution come out ....

If you have time please....

Yes, it's a question. Why do you use debugger?
Please think once again and tell supporters list of debuger tools that you used at your PC

MT-TECHNOLOGY · 11-25-2021, 15:46

Quote:

Originally Posted by InfinityHelp

Yes, it's a question. Why do you use debugger?
Please think once again and tell supporters list of debuger tools that you used at your PC

Dear sir , please read my word what i'm wrotten ....

InfinityHelp · 11-25-2021, 17:16

Quote:

Originally Posted by MT-TECHNOLOGY

Dear sir , please read my word what i'm wrotten ....

You must respect support team!
I treat your words and your screenshot as insult.
You have no rights to insult people who are trying to help you!
It's last warning. Hope you understand.

Now you must read answers that you got from supporters many times.
All support team trying to help you but you don't want to tell to supporters what tools was installed at your PC.
It is YOUR PC
Only YOU know that
YOU deleted fault.bin file, it means YOU put to trash all our efforts to repair your PC automatically.
YOU do not want to tell to supporters any word
How can supporters help you dear if YOU HIDE all info and you say "it's mot me, it's by brother/child/cat/aliens damaged my PC"
You must be serious this time and provide all information that you know.

groove-max · 11-26-2021, 12:53

hi
tried to update cm2 to v2.30, it asked to update card fw.
log of the first update:

Code:

=== DongleManager [Infinity] v1.80 [2021-11-26 13:30:47] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0104965808B51292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 56D49658
Firmware version: 0122.02
=== Process started: 2021-11-26 13:30:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing check error:
Server answer:[0002] Client/Server protocol packet length is invalid.
Contact to http://www.infinity-box.com/support/?r=2

Now log:

Code:

=== DongleManager [Infinity] v1.88 [2021-11-26 13:51:26] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0104965808B51292
=== Started: 2021-11-26 13:51:27 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2

Code:

Username: 0356D49658
==> Scan C:\InfinityBox\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan C:\InfinityBox\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan C:\InfinityBox\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found

InfinityHelp · 11-26-2021, 12:59

Quote:

Originally Posted by groove-max

hi
tried to update cm2 to v2.30, it asked to update card fw.
log of the first update:

Code:

=== DongleManager [Infinity] v1.80 [2021-11-26 13:30:47] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0104965808B51292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 56D49658
Firmware version: 0122.02
=== Process started: 2021-11-26 13:30:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing check error:
Server answer:[0002] Client/Server protocol packet length is invalid.
Contact to http://www.infinity-box.com/support/?r=2

Now log:

Code:

=== DongleManager [Infinity] v1.88 [2021-11-26 13:51:26] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0104965808B51292
=== Started: 2021-11-26 13:51:27 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2

Code:

Username: 0356D49658
==> Scan C:\InfinityBox\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan C:\InfinityBox\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan C:\InfinityBox\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found

Do you have another Card-Reader?