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07-05-2020, 19:08
| #76 (permalink) |
| Freak Poster  Join Date: Jul 2011 Location: Portugal
Posts: 150
Member: 1618416 Status: Offline Thanks Meter: 27 | smart card not detecting Token - Type: Infinity-Box/Dongle - Account Status: Active - Hardware Status: Ok Services - Activation 1: (0) Infinity-Box/Dongle; S/N: 078A66E8; Firmware Version: 0136; Registered: 17-Jan-2007; Expired: 29-Dec-2017; Support: Expired - Activation 2: (3) Infinity [BEST]; Firmware Version: 0122; Registered: information will be available in some time; Expired: N/A; Support: N/A - Activation 3: (8) GB-Key; S/N: F000003C - More Services may be active but not listed |
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07-05-2020, 23:03
| #77 (permalink) | |
| Product Manager  Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | Quote:
Try to connect Dongle to another PC Try to insert Smart-Card into another Card-Reader or Box If problem still exist: - Remove Smart-Card from Card-Reader - Clean Smart-Card contacts - Try to use hot air gun and heat Smart-Card - Insert Smart-Card back to Card-reader If problem still exist this means it's a hardware problem and you should buy new Dongle. | |
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07-06-2020, 21:55
| #78 (permalink) |
| No Life Poster  Join Date: Mar 2013 Location: Cuba Age: 36
Posts: 617
Member: 1892086 Status: Offline Sonork: 1671742 Thanks Meter: 282  | hello, i updated my infinity dongle === DongleManager [Infinity] v1.80 [06-Jul-20 16:47:50] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 000030D70E1D4082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): B83C30D7 Firmware version: 0138.02 "UK Edition" status: Off Last launched Application: 0030 v.0158 => Activations: - 00: Infinity-Box/Dongle v0138 - 03: [BEST] v0122 - 07: #7 - 0D: #13 - 0E: #14 => Options: - Infinity-Box/Dongle - Infinity SM - hua - micro-box but when i open cm2mt2 v2.12 i get dongle firmware version is outdated again help please |
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07-07-2020, 14:32
| #79 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
It looks like your dongle support period is expired. How to check - https://www.infinity-box.com/doc/?r=17 If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/ | |
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07-08-2020, 22:41
| #80 (permalink) |
| Crazy Poster Join Date: Sep 2014
Posts: 50
Member: 2253968 Status: Offline Thanks Meter: 1 | === DongleManager [Infinity] v1.80 [7/8/2020 22:37:47] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0102885803EF1292 === Process started: 7/8/2020 22:37:47 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 |
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07-09-2020, 07:27
| #81 (permalink) | |
| Crazy Poster Join Date: Sep 2014
Posts: 50
Member: 2253968 Status: Offline Thanks Meter: 1 | Quote:
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07-09-2020, 09:49
| #82 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Install required Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - https://www.infinity-box.com/support/?r=6 OR Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader) The next steps are: - run DongleManager - update Dongle firmware IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again ! | |
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07-09-2020, 10:59
| #83 (permalink) |
| Major Poster Join Date: Mar 2008 Location: I live in Algeria in the city
Posts: 40
Member: 737774 Status: Offline Thanks Meter: 3 | === DongleManager [Infinity] v1.80 [09-Jul-20 10:58:45] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00043886FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 3FC03886 Firmware version: 0144.02 === Process started: 09-Jul-20 10:58:49 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 HELP PLEASE HELP |
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07-09-2020, 14:19
| #84 (permalink) |
| Crazy Poster Join Date: Sep 2014
Posts: 50
Member: 2253968 Status: Offline Thanks Meter: 1 | ==== [7/9/2020 13:18:42] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.80 [7/9/2020 13:18:46] === Searching... Card-Reader: FT SCR2000 0 HWID: 0102885803EF1292 Box/Dongle is not found === DongleManager [Infinity] v1.80 [7/9/2020 13:18:48] === Searching... Card-Reader: FT SCR2000 0 HWID: 0102885803EF1292 Box/Dongle is not found === DongleManager [Infinity] v1.80 [7/9/2020 13:18:51] === Searching... Card-Reader: FT SCR2000 0 HWID: 0102885803EF1292 Select Token Type: instead of Autodetect === DongleManager [Infinity] v1.80 [7/9/2020 13:18:59] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0102885803EF1292 === Process started: 7/9/2020 13:19:00 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Card returned error - 0000 at 290/9636 Error upgrading applets: Card returned error - 0000 at 290/9636 Disconnected pls help me.. i need to use cm2mt2 latest version..plssss |
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07-09-2020, 14:37
| #85 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Attach fault.bin file from folder C:\InfinityBox\CM2MT2\ or C:\InfinityBox\CM2SP2\ | |
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07-09-2020, 14:39
| #86 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Let me know after you install it, I will tel you what to do next | |
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07-09-2020, 17:14
| #87 (permalink) |
| Insane Poster Join Date: Mar 2018 Location: Tanzania
Posts: 92
Member: 2824515 Status: Offline Thanks Meter: 11 | cm2 dongle dead after interuption while updating fw hello infinity team my dongle is no longer working after pc went off during updating. i keep on getting this error(infinity dongle not connected0 here is my log on infinity dongle manager === DongleManager [Infinity] v1.80 [7/9/2020 19:14:06] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000B6D17F634082 === Process started: 7/9/2020 19:14:06 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 |
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07-10-2020, 11:41
| #88 (permalink) |
| Insane Poster Join Date: Aug 2006 Location: Romania Age: 40
Posts: 94
Member: 327867 Status: Offline Thanks Meter: 12 | Hello , i try to open CM2MT2 and recived misconfiguration error. I read about it and try to update card and recived the log. before update CM2MTK was running well not recive same error misconfiguration. Contacts cleaned, driver reinstaled (pkdriver). ==== [10-Jul-20 13:10:17] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.80 [10-Jul-20 13:10:24] === Searching... Card-Reader: USB CCID Smart Card Reader 0 HWID: 00042769FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 14752769 Firmware version: 0144.02 === Process started: 10-Jul-20 13:10:26 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 thanks |
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07-10-2020, 22:10
| #89 (permalink) |
| Junior Member Join Date: Feb 2017
Posts: 3
Member: 2684459 Status: Offline Thanks Meter: 0 | === DongleManager [Infinity] v1.80 [11.07.2020 2:01:06] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 2 HWID: 00000C3A21344082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): FD500C3A Firmware version: 0137.02 === Process started: 11.07.2020 2:01:07 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to /support |
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07-10-2020, 22:24
| #90 (permalink) |
| Junior Member Join Date: Feb 2017
Posts: 3
Member: 2684459 Status: Offline Thanks Meter: 0 | hello Infinity-Box CM2 error: Smart- Card misconfiguration! Contact to support! === DongleManager [Infinity] v1.80 [11.07.2020 2:01:06] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 2 HWID: 00000C3A21344082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): FD500C3A Firmware version: 0137.02 === Process started: 11.07.2020 2:01:07 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to /support Please help me |
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