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Old 07-10-2020, 23:15   #91 (permalink)
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Quote:
Originally Posted by rogers_issaya View Post
hello infinity team my dongle is no longer working after pc went off during updating.
i keep on getting this error(infinity dongle not connected0
here is my log on infinity dongle manager
=== DongleManager [Infinity] v1.80 [7/9/2020 19:14:06] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000B6D17F634082
=== Process started: 7/9/2020 19:14:06 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Update dongle firmware now
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Old 07-10-2020, 23:16   #92 (permalink)
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Quote:
Originally Posted by djeddy View Post
Hello ,
i try to open CM2MT2 and recived misconfiguration error.
I read about it and try to update card and recived the log.
before update CM2MTK was running well not recive same error misconfiguration.
Contacts cleaned, driver reinstaled (pkdriver).


==== [10-Jul-20 13:10:17] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.80 [10-Jul-20 13:10:24] ===
Searching...
Card-Reader: USB CCID Smart Card Reader 0
HWID: 00042769FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 14752769
Firmware version: 0144.02
=== Process started: 10-Jul-20 13:10:26 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


thanks
Hi,
Update dongle firmware now
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Old 07-10-2020, 23:17   #93 (permalink)
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Quote:
Originally Posted by jasurxon8824 View Post
hello Infinity-Box CM2 error: Smart- Card misconfiguration! Contact to support!



=== DongleManager [Infinity] v1.80 [11.07.2020 2:01:06] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 2
HWID: 00000C3A21344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): FD500C3A
Firmware version: 0137.02
=== Process started: 11.07.2020 2:01:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...

Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to /support Please help me
Hello,

Please fix your PC according to instruction for error #57 - https://www.infinity-box.com/support/?r=4
After that update dongle firmware with DongleManager.
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Old 07-11-2020, 07:01   #94 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Install special drivers as per previous instruction.
Let me know after you install it, I will tel you what to do next
i have install drivers now. plsss tell me what to do..
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Old 07-11-2020, 10:42   #95 (permalink)
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Quote:
Originally Posted by byne12 View Post
i have install drivers now. plsss tell me what to do..
Now update dongle firmware with DongleManager
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Old 07-12-2020, 04:35   #96 (permalink)
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==== [7/12/2020 4:04:23] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.80 [7/12/2020 4:04:31] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0102885803EF1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.80 [7/12/2020 4:04:35] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0102885803EF1292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.80 [7/12/2020 4:10:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102885803EF1292
=== Process started: 7/12/2020 4:10:54 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 0/9636
Error upgrading applets:
Card returned error - 0000 at 0/9636
Disconnected


pls im tired of this. it is still the same error. pls help me. i have Alcor Smart Card Reader now. since its the best
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Old 07-12-2020, 10:53   #97 (permalink)
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Quote:
Originally Posted by byne12 View Post
==== [7/12/2020 4:04:23] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.80 [7/12/2020 4:04:31] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0102885803EF1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.80 [7/12/2020 4:04:35] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0102885803EF1292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.80 [7/12/2020 4:10:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102885803EF1292
=== Process started: 7/12/2020 4:10:54 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 0/9636
Error upgrading applets:
Card returned error - 0000 at 0/9636
Disconnected


pls im tired of this. it is still the same error. pls help me. i have Alcor Smart Card Reader now. since its the best
Insert card into Alcor reader and update it now
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Old 07-12-2020, 16:14   #98 (permalink)
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=== DongleManager [Infinity] v1.80 [7/12/2020 16:11:18] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0102885803EF1292
=== Process started: 7/12/2020 16:11:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 7/12/2020 16:11:34 ===
=== DongleManager [Infinity] v1.80 [7/12/2020 16:11:34] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0102885803EF1292
Box/Dongle found: [BEST]
Serial No (S/N): 6D8F8858
Firmware version: 0122.02
=> Activations:
- 00: Infinity-Box/Dongle v0144
- 03: [BEST] v0122
- 07: #7
=> Options:
- Infinity BEST
- Infinity SM


done......
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Old 07-13-2020, 10:36   #99 (permalink)
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good. this means you cam use your FT2000 card-reader for evertdays work but to update card it is better to use Alcor reader.
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Old 07-13-2020, 22:57   #100 (permalink)
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Code:
=== DongleManager [Infinity] v1.80 [7/14/2020 0:33:29] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0007707219801292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 15657072
Firmware version: 0122.02
=== Process started: 7/14/2020 0:33:32 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 145/8739
Error upgrading applets:
Card returned error - 0000 at 145/8739
Disconnected

NOW


=== DongleManager [Infinity] v1.80 [7/14/2020 0:46:30] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0007707219801292
=== Process started: 7/14/2020 0:46:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
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Old 07-14-2020, 10:40   #101 (permalink)
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Quote:
Originally Posted by Masterious View Post
Code:
=== DongleManager [Infinity] v1.80 [7/14/2020 0:33:29] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0007707219801292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 15657072
Firmware version: 0122.02
=== Process started: 7/14/2020 0:33:32 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 145/8739
Error upgrading applets:
Card returned error - 0000 at 145/8739
Disconnected
NOW


=== DongleManager [Infinity] v1.80 [7/14/2020 0:46:30] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0007707219801292
=== Process started: 7/14/2020 0:46:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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Old 07-14-2020, 14:49   #102 (permalink)
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hi, just activate my box from a reseller.

then update it and process completed after when i open CM2MT2,CM2SP2

it says Dongle Firmware version is outdated! or smart card not have active module.

Quote:
=== DongleManager [Infinity] v1.80 [7/14/2020 13:42:44] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00040EDEFF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 13AF0EDE
Firmware version: 0136.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v0136
- 04: #4
=> Options:
- Infinity-Box/Dongle
=== DongleManager [Infinity] v1.80 [7/14/2020 13:51:43] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00040EDEFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 13AF0EDE
Firmware version: 0136.02
=== Process started: 7/14/2020 13:51:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 7/14/2020 13:53:09 ===
=== DongleManager [Infinity] v1.80 [7/14/2020 13:53:09] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00040EDEFF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 13AF0EDE
Firmware version: 0137.02
=> Activations:
- 00: Infinity-Box/Dongle v0137
=> Options:
- Infinity-Box/Dongle
what should i do?
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Old 07-14-2020, 16:00   #103 (permalink)
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Quote:
Originally Posted by Ram ALgo View Post
hi, just activate my box from a reseller.

then update it and process completed after when i open CM2MT2,CM2SP2

it says Dongle Firmware version is outdated! or smart card not have active module.



what should i do?
Hi,


Update it once again now.
Result ?
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Old 07-14-2020, 21:11   #104 (permalink)
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Thank you worked like a charm

i have another question plz sir

I have 2 infinity smart cards

The first one S/N 2C19686D registered to sobaro.

and i activated CM2 on it a while ago

The other is (S/N): 15657072

Frankly speaking i lost the first smart card and my request ( if possible ) is to move activation (CM2) of S/N 2C19686D to (S/N): 15657072

Thank you in advance .
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Old 07-15-2020, 00:42   #105 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hi,


Update it once again now.
Result ?

thank you sir! it works now.
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