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09-14-2020, 19:13
| #317 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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09-15-2020, 08:53
| #318 (permalink) |
| Junior Member Join Date: Jul 2014
Posts: 9
Member: 2221629 Status: Offline Thanks Meter: 0 | Dongle update failing === DongleManager [Infinity] v1.80 [9/15/2020 0:48:24] === Searching... Card-Reader: USB CCID Smart Card Reader 0 HWID: 0000D0A400001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 7577D0A4 Firmware version: 0112.02 === Process started: 9/15/2020 0:48:28 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file |
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09-15-2020, 09:06
| #319 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Result ? | |
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09-15-2020, 09:27
| #320 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
And in some time it become damaged (can not be updated any more) Last update attempt was done in year 2017 with confirmation that this dongle has hardware fault. Solution: buy new Infinity-Box/Dongle | |
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09-15-2020, 10:05
| #321 (permalink) |
| Junior Member Join Date: Jul 2014
Posts: 9
Member: 2221629 Status: Offline Thanks Meter: 0 | Assistance Sir, I tried to reupdate my CM2 dongle 7577D0A4 unfortunately the electricity went off. But before that the dongle manager had shown that the dongle had been attacked by a bad software. Please sir, assist me cause I can't manage to buy another dongle. help please!!!! Am very strunded. |
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09-15-2020, 10:14
| #322 (permalink) |
| Freak Poster  Join Date: May 2010
Posts: 162
Member: 1304552 Status: Offline Thanks Meter: 20 | Serial No (S/N): D3839F79 === DongleManager [Infinity] v1.80 [15/09/2020 14:40:23] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 01089F7924881292 === Process started: 15/09/2020 14:40:24 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 |
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09-15-2020, 11:18
| #323 (permalink) | ||
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Quote:
And in some time it become damaged - can not be updated any more Last update attempt was done in year 2017 with confirmation that this dongle has hardware fault. Solution: buy new Infinity-Box/Dongle | ||
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09-15-2020, 11:20
| #324 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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09-15-2020, 13:35
| #325 (permalink) |
| Freak Poster Join Date: Jun 2008 Location: Ghana takoradi
Posts: 229
Member: 793188 Status: Offline Thanks Meter: 55 | === DongleManager [Infinity] v1.80 [9/15/2020 12:28:29] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001C212FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 0912C212 Firmware version: 0136.02 === Process started: 9/15/2020 12:28:34 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today ! |
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09-15-2020, 14:21
| #326 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Probably your dongle support period is expired. How to check - https://www.infinity-box.com/doc/?r=17 If support is expired please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/ | |
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09-15-2020, 15:23
| #327 (permalink) |
| Junior Member Join Date: Feb 2008
Posts: 28
Member: 700535 Status: Offline Thanks Meter: 0 | I'm trtied to update dongle carda and this is te error. Please help me. === DongleManager [Infinity] v1.80 [15/09/2020 16:21:27] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 02049980147D1292 === Process started: 15/09/2020 16:21:27 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to https://www.infinity-box.com/support/?r=2 |
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09-15-2020, 15:47
| #328 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
1. Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6 File with Drivers: CardReader_Fetian_FT2K.7z File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 2. Run DongleManager 3. Update Dongle firmware ONCE OR 1. Insert Smart-Card into another Card-Reader. Good result for today gives Alcor Card-Reader. 2. Run DongleManager - https://www.infinity-box.com/support/?r=5 3. Update Dongle firmware ONCE In case of problem DO NOT update card again but contact to support ! | |
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09-15-2020, 15:57
| #329 (permalink) | |
| Junior Member Join Date: Feb 2008
Posts: 28
Member: 700535 Status: Offline Thanks Meter: 0 | Quote:
Dongle Firmware version: v0138 Dongle Firmware Version is outdated! Download "DongleManager" from support and update firmware! Last edited by luixin; 09-15-2020 at 16:03. | |
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