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Old 06-22-2020, 09:33   #1 (permalink)
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Smart-Card/Dongle/Box update problem and solutions


Dear Sirs,

In case of problem with your Dongle Smart-Card please copy/paste here text given by Infinity DongleManager software.

Please copy/paste ONLY TEXT but not pictures and/or video
Please DO NOT update your Smart-Card many times to avoid permanent Smart-Card damage


- If you have Card-Reader Type FT SCR2000 you should use special Card-Reader Drivers - CardReader_Fetian_FT2K.7z
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202

- If you have DITS CCID Smart Card Reader you should use another Card-Reader because this Card-Reader may damage your Smart-Card permanently !

- For today best results gives Alcor Smart-Card Readers.


Previous threads are HERE and HERE
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Old 06-22-2020, 15:14   #2 (permalink)
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Good morning, please I was trying to update my card and it was interrupted due to network issues, now my dongle is not working anymore..I will be glad if it could be fixed as soon as possible.
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Old 06-22-2020, 15:51   #3 (permalink)
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Quote:
Originally Posted by medacruz14 View Post
Good morning, please I was trying to update my card and it was interrupted due to network issues, now my dongle is not working anymore..I will be glad if it could be fixed as soon as possible.
Hi,


What is your dongle S/N ?
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Old 06-22-2020, 16:12   #4 (permalink)
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Good evening, please I was trying to update my card and the challenges were not completed, now the dongle is no longer working anymore .. I will be happy if it can fix it as soon as possible.
Serial No (S/N): CCD82309
thank you
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Old 06-22-2020, 21:23   #5 (permalink)
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Originally Posted by azoukni2 View Post
Good evening, please I was trying to update my card and the challenges were not completed, now the dongle is no longer working anymore .. I will be happy if it can fix it as soon as possible.
Serial No (S/N): CCD82309
thank you
Hi,
Update it once agai now.
Result ?
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Old 06-23-2020, 11:29   #6 (permalink)
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The update was not completed


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Old 06-23-2020, 12:32   #7 (permalink)
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Don't post images, text is more than enough.

remove card from box, clecn contacts, insert back and update it again ONLY ONCE
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Old 06-23-2020, 13:24   #8 (permalink)
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Thank you very much, I was successfully updated, and the box came back to work
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Old 06-23-2020, 13:45   #9 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hi,


What is your dongle S/N ?
i was unable to check it
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Old 06-23-2020, 17:54   #10 (permalink)
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DongleManager [Infinity] v1.80 [23.06.2020 21:46:42] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 1
HWID: 0003916410321292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 77C09164
Firmware version: 0122.02
=== Process started: 23.06.2020 21:46:45 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
HELP
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Old 06-23-2020, 18:44   #11 (permalink)
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==== [6/23/2020 12:52:35] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.80 [6/23/2020 12:52:38] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00027F0700001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): ABB97F07
Firmware version: 0132.02
=== Process started: 6/23/2020 12:52:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing check error:
Server answer:[0002] Client/Server protocol packet length is invalid.
Contact to http://www.infinity-box.com/support/?r=2
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Old 06-23-2020, 22:56   #12 (permalink)
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Quote:
Originally Posted by medacruz14 View Post
i was unable to check it
- Connect dongle/box to PC
- Run CardID software - https://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !
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Old 06-23-2020, 22:57   #13 (permalink)
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Quote:
Originally Posted by maxmal_m View Post
DongleManager [Infinity] v1.80 [23.06.2020 21:46:42] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 1
HWID: 0003916410321292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 77C09164
Firmware version: 0122.02
=== Process started: 23.06.2020 21:46:45 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
HELP
Why do you use Eltima software with Infinity dongle ?
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Old 06-23-2020, 22:59   #14 (permalink)
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Quote:
Originally Posted by binadam23 View Post
==== [6/23/2020 12:52:35] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.80 [6/23/2020 12:52:38] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00027F0700001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): ABB97F07
Firmware version: 0132.02
=== Process started: 6/23/2020 12:52:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing check error:
Server answer:[0002] Client/Server protocol packet length is invalid.
Contact to http://www.infinity-box.com/support/?r=2
Try to update it once again now
Result ?
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Old 06-24-2020, 03:25   #15 (permalink)
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DongleManager [Infinity] v1.80 [23.06.2020 21:46:42] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 1
HWID: 0003916410321292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 77C09164
Firmware version: 0122.02
=== Process started: 23.06.2020 21:46:45 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
HELP
PLEASE HELP
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