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06-22-2020, 09:33
| #1 (permalink) |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Smart-Card/Dongle/Box update problem and solutions In case of problem with your Dongle Smart-Card please copy/paste here text given by Infinity DongleManager software. Please copy/paste ONLY TEXT but not pictures and/or video Please DO NOT update your Smart-Card many times to avoid permanent Smart-Card damage - If you have Card-Reader Type FT SCR2000 you should use special Card-Reader Drivers - CardReader_Fetian_FT2K.7z Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 - If you have DITS CCID Smart Card Reader you should use another Card-Reader because this Card-Reader may damage your Smart-Card permanently ! - For today best results gives Alcor Smart-Card Readers. Previous threads are HERE and HERE |
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| The Following 5 Users Say Thank You to YellowBoss For This Useful Post: |
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06-22-2020, 15:14
| #2 (permalink) |
| Junior Member Join Date: May 2020 Location: nigeria
Posts: 4
Member: 2958437 Status: Offline Thanks Meter: 2 | Good morning, please I was trying to update my card and it was interrupted due to network issues, now my dongle is not working anymore..I will be glad if it could be fixed as soon as possible. |
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| The Following User Says Thank You to medacruz14 For This Useful Post: |
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06-22-2020, 15:51
| #3 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
What is your dongle S/N ? | |
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| The Following 2 Users Say Thank You to YellowBoss For This Useful Post: |
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06-22-2020, 16:12
| #4 (permalink) |
| Freak Poster  Join Date: Aug 2014
Posts: 190
Member: 2232551 Status: Offline Thanks Meter: 22 | Good evening, please I was trying to update my card and the challenges were not completed, now the dongle is no longer working anymore .. I will be happy if it can fix it as soon as possible. Serial No (S/N): CCD82309 thank you |
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06-22-2020, 21:23
| #5 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Update it once agai now. Result ? | |
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| The Following 2 Users Say Thank You to YellowBoss For This Useful Post: |
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06-23-2020, 12:32
| #7 (permalink) |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Don't post images, text is more than enough. remove card from box, clecn contacts, insert back and update it again ONLY ONCE |
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06-23-2020, 13:45
| #9 (permalink) | |
| Junior Member Join Date: May 2020 Location: nigeria
Posts: 4
Member: 2958437 Status: Offline Thanks Meter: 2 | Quote:
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06-23-2020, 17:54
| #10 (permalink) |
| Junior Member Join Date: Sep 2011
Posts: 35
Member: 1651499 Status: Offline Sonork: 0000000000 Thanks Meter: 3 | DongleManager [Infinity] v1.80 [23.06.2020 21:46:42] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 1 HWID: 0003916410321292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 77C09164 Firmware version: 0122.02 === Process started: 23.06.2020 21:46:45 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 HELP |
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| The Following User Says Thank You to maxmal_m For This Useful Post: |
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06-23-2020, 18:44
| #11 (permalink) |
| Freak Poster Join Date: May 2013 Location: Nigeria
Posts: 435
Member: 1931004 Status: Offline Sonork: 100.1662382 Thanks Meter: 85 | ==== [6/23/2020 12:52:35] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.80 [6/23/2020 12:52:38] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00027F0700001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): ABB97F07 Firmware version: 0132.02 === Process started: 6/23/2020 12:52:42 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing check error: Server answer:[0002] Client/Server protocol packet length is invalid. Contact to http://www.infinity-box.com/support/?r=2 |
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06-23-2020, 22:56
| #12 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
- Run CardID software - https://www.infinity-box.com/support/?r=7 - Select Card-Reader - Click to "Read" button DO NOT send screenshot/video but copy/paste text from software window ! | |
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| The Following 2 Users Say Thank You to YellowBoss For This Useful Post: |
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06-23-2020, 22:57
| #13 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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| The Following 2 Users Say Thank You to YellowBoss For This Useful Post: |
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06-23-2020, 22:59
| #14 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,458
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Result ? | |
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| The Following 2 Users Say Thank You to YellowBoss For This Useful Post: |
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06-24-2020, 03:25
| #15 (permalink) |
| Junior Member Join Date: Sep 2011
Posts: 35
Member: 1651499 Status: Offline Sonork: 0000000000 Thanks Meter: 3 | DongleManager [Infinity] v1.80 [23.06.2020 21:46:42] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 1 HWID: 0003916410321292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 77C09164 Firmware version: 0122.02 === Process started: 23.06.2020 21:46:45 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 HELP PLEASE HELP |
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| The Following 2 Users Say Thank You to maxmal_m For This Useful Post: |
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