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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 09-15-2020, 16:07   #331 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
What is the error text ?

Dongle Firmware version: v0138

Dongle Firmware Version is outdated!
Download "DongleManager" from support and update firmware!
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Old 09-15-2020, 16:09   #332 (permalink)
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Quote:
Originally Posted by luixin View Post
Dongle Firmware version: v0138

Dongle Firmware Version is outdated!
Download "DongleManager" from support and update firmware!
Hello,

Probably your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/
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Old 09-15-2020, 16:35   #333 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,

Probably your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/

Yes, Expired: 01-Jul-2020; Support: Expired :-(

Thanks
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Old 09-15-2020, 17:03   #334 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Have you installed SPECIAL card-reader drivers as per preious instruction ?

my driver version is 2.5.9.1202
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Old 09-15-2020, 17:08   #335 (permalink)
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Quote:
Originally Posted by javed.tak View Post
my driver version is 2.5.9.1202
Do you have another card-reader or another PC ?
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Old 09-15-2020, 17:14   #336 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Do you have another card-reader or another PC ?
yes infinity best
and another pc also
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Old 09-15-2020, 17:15   #337 (permalink)
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Quote:
Originally Posted by javed.tak View Post
yes infinity best
and another pc also
Insert smart-card into another card-reader and update it.
Result ?
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Old 09-15-2020, 17:35   #338 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Insert smart-card into another card-reader and update it.
Result ?
yes change pc done this thanks
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Old 09-16-2020, 06:18   #339 (permalink)
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Please allow my card for update

=== DongleManager (Infinity) v1.80 (9/16/2020 10:41:50] =
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR20000
HWID: 0007777C18201292
=== Process started: 9/16/2020 10:41:50 ==
Connecting to server
Server connection successfully established
Checking Dongle Manager version.
Your DongleManager is up-to-date
Checking Dongle Identification... Probably last attempt was interrupted or wrong Smart-Card connected.
Authenticating on server... Authentication stage error:
Server answer0010] Dongle Authentication fail.

Contact to https://www.infinity-box.com/support/?r=2



My first attempt fail , not work on windows 10. Now try with another pc with windows 7.
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Old 09-16-2020, 08:21   #340 (permalink)
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Dongle update

Dear sir,
I would like to know what should I buy between the smart card reader and smart card. Or else I should sadly buy the whole dongle again according to the message from the dongle manager below. Your kind assistance will highly be appreciated.







=== DongleManager [Infinity] v1.80 [9/16/2020 0:07:39] ===
Searching...
Card-Reader: USB CCID Smart Card Reader 0
HWID: 0000D0A400001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 7577D0A4
Firmware version: 0112.02
=== Process started: 9/16/2020 0:07:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Error servicing card:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.

Your account will be suspended to avoid permanent Smart-Card damage.
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Old 09-16-2020, 09:16   #341 (permalink)
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Quote:
Originally Posted by GAURAV-MOBILE View Post
=== DongleManager (Infinity) v1.80 (9/16/2020 10:41:50] =
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR20000
HWID: 0007777C18201292
=== Process started: 9/16/2020 10:41:50 ==
Connecting to server
Server connection successfully established
Checking Dongle Manager version.
Your DongleManager is up-to-date
Checking Dongle Identification... Probably last attempt was interrupted or wrong Smart-Card connected.
Authenticating on server... Authentication stage error:
Server answer0010] Dongle Authentication fail.

Contact to https://www.infinity-box.com/support/?r=2



My first attempt fail , not work on windows 10. Now try with another pc with windows 7.
Hello,

1. Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6
File with Drivers: CardReader_Fetian_FT2K.7z
File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
2. Run DongleManager
3. Update Dongle firmware ONCE

OR

1. Insert Smart-Card into another Card-Reader. Good result for today gives Alcor Card-Reader.
2. Run DongleManager - https://www.infinity-box.com/support/?r=5
3. Update Dongle firmware ONCE


In case of problem DO NOT update card again but contact to support !
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Old 09-16-2020, 09:19   #342 (permalink)
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Quote:
Originally Posted by Amakah View Post
Dear sir,
I would like to know what should I buy between the smart card reader and smart card. Or else I should sadly buy the whole dongle again according to the message from the dongle manager below. Your kind assistance will highly be appreciated.







=== DongleManager [Infinity] v1.80 [9/16/2020 0:07:39] ===
Searching...
Card-Reader: USB CCID Smart Card Reader 0
HWID: 0000D0A400001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 7577D0A4
Firmware version: 0112.02
=== Process started: 9/16/2020 0:07:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Error servicing card:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.

Your account will be suspended to avoid permanent Smart-Card damage.
You already got an answer, read it here - https://forum.gsmhosting.com/vbb/f29...pdate-2899541/

dongle 7577D0A4 can not be repaired since year 2009

Solution: buy new Infinity-Box Dongle.
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Old 09-17-2020, 05:26   #343 (permalink)
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=== DongleManager [Infinity] v1.80 [16/09/2020 21:23:40] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: USB Smart Card Reader 0
HWID: 02028B8524881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D42D8B85
Firmware version: 0145.02
=== Process started: 16/09/2020 21:23:41 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 09-17-2020, 05:28   #344 (permalink)
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my dongle is block pleace my prablume solved
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Old 09-17-2020, 05:37   #345 (permalink)
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warning:dongle misconfiguration my dongle block
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