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Reload this Page Smart-Card/Dongle/Box update problem and solutions
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Old 12-12-2020, 10:55   #151 (permalink)
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Quote:
Originally Posted by konok.kk View Post
=== DongleManager [Infinity] v1.80 [12/12/2020 14:08:59] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00013AEF21524082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): F9BB3AEF
Firmware version: 0146.02
=== Process started: 12/12/2020 14:09:00 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

Dongle misconfiguration contact
support

please help me infinity best team
Hello,

Please upload file fault.bin to mega.nz and post link here.
File is in /InfinityBox/CM2MT2/ or in /InfinityBox/CM2SP2/ folder
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Old 12-12-2020, 21:06   #152 (permalink)
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=== DongleManager [Infinity] v1.80 [12.12.2020 23:06:22] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00053D7901171292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 0A843D79
Firmware version: 0122.02
=== Process started: 12.12.2020 23:06:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2



Thx vey muach
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Old 12-12-2020, 23:04   #153 (permalink)
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Quote:
Originally Posted by akkose_iletisim View Post
=== DongleManager [Infinity] v1.80 [12.12.2020 23:06:22] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00053D7901171292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 0A843D79
Firmware version: 0122.02
=== Process started: 12.12.2020 23:06:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2



Thx vey muach
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
1. Delete fault.bin file from software folder (if you have it there)
2. Install latest Infinity software updates
3. Run DongleManager
4. Update Dongle firmware


Only ONE update try is allowed !
In case of problem DO NOT update card again !
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The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 12-13-2020, 07:41   #154 (permalink)
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=== DongleManager [Infinity] v1.80 [12/12/2020 17:26:46] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00000AC01BE14082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): EFF70AC0
Firmware version: 0145.02
=== Process started: 12/12/2020 17:26:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
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Old 12-13-2020, 11:00   #155 (permalink)
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Quote:
Originally Posted by ghaincloud View Post
=== DongleManager [Infinity] v1.80 [12/12/2020 17:26:46] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00000AC01BE14082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): EFF70AC0
Firmware version: 0145.02
=== Process started: 12/12/2020 17:26:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Hello,

Reboot PC now
Run DongleManager - https://www.infinity-box.com/support/?r=5
Update Dongle firmware now

Only ONE update try is allowed !
In case of problem DO NOT update card again !
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The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 12-13-2020, 12:36   #156 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Hello,

Reboot PC now
Run DongleManager -
Update Dongle firmware now

Only ONE update try is allowed !
In case of problem DO NOT update card again !
thanks sir its worked
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Old 12-14-2020, 08:01   #157 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
1. Delete fault.bin file from software folder (if you have it there)
2. Install latest Infinity software updates
3. Run DongleManager
4. Update Dongle firmware


Only ONE update try is allowed !
In case of problem DO NOT update card again !
Not fault.bin file sir
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Old 12-14-2020, 08:03   #158 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
1. Delete fault.bin file from software folder (if you have it there)
2. Install latest Infinity software updates
3. Run DongleManager
4. Update Dongle firmware


Only ONE update try is allowed !
In case of problem DO NOT update card again !
Thx very muach Now update all ok
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Old 12-14-2020, 14:27   #159 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Hello,

Please upload file fault.bin to mega.nz and post link here.
File is in /InfinityBox/CM2MT2/ or in /InfinityBox/CM2SP2/ folder
There is no Fault.bin file....
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Old 12-14-2020, 14:51   #160 (permalink)
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Quote:
Originally Posted by konok.kk View Post
There is no Fault.bin file....
as you wish...
next time do not delete file


update dongle now
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Old 12-14-2020, 17:29   #161 (permalink)
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=== DongleManager [Infinity] v1.80 [14/12/2020 17:28:43] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01099169147D1292
=== Process started: 14/12/2020 17:28:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2
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Old 12-14-2020, 17:37   #162 (permalink)
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Quote:
Originally Posted by issam2007 View Post
=== DongleManager [Infinity] v1.80 [14/12/2020 17:28:43] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01099169147D1292
=== Process started: 14/12/2020 17:28:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2
Hello,

- Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6
File with Drivers: CardReader_Fetian_FT2K.7z
File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
- Run Infinity DongleManager
- Update Dongle firmware


Alternative method:
- Insert Infinity Smart-Card into another Card-Reader (f.e. another dongle or box). Good result for today gives Alcor Card-Reader.
- Run Infinity DongleManager
- Update Dongle firmware


In case of problem DO NOT update card again but contact to support !

More info is here - https://www.infinity-box.com/support/?r=100129
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Old 12-15-2020, 11:13   #163 (permalink)
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=== DongleManager [Infinity] v1.80 [12/15/2020 11:12:17] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0203796A147D1292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 45C8796A
Firmware version: 0122.02
=== Process started: 12/15/2020 11:12:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

PLease help
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Old 12-15-2020, 13:16   #164 (permalink)
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Quote:
Originally Posted by Oblinks1 View Post
=== DongleManager [Infinity] v1.80 [12/15/2020 11:12:17] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0203796A147D1292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 45C8796A
Firmware version: 0122.02
=== Process started: 12/15/2020 11:12:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

PLease help
Hello,

Probably there is a software conflict with the next application(s):

C:\program files (x86)\intel\bluetooth\devmonsrv.exe
C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files\via xhci uasp utility\usb3monitor.exe

What to do:

- Delete or rename files (see above)
- Reboot PC
- Delete fault.bn file
- Update dongle firmware with DongleManager now
- Run Infinity software.
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Old 12-16-2020, 01:06   #165 (permalink)
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Sorry, I have slow internet
When updating the update stops in half

== DongleManager [Infinity] v1.80 [16/12/2020 00:59:30] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01099169147D1292
=== Process started: 16/12/2020 00:59:31 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2
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