Smart-Card/Dongle/Box update Problems and Solutions

[amn32]

This is new dongle sold to my customer trying to update , but this error
Already tried 2 or 3 times for register it ,but fail
Kindly solve it .

=== DongleManager [Infinity] v1.70 [12/7/2017 12:57:43] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000852E13114082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 7D23852E
Firmware version: 0118.02
=== Process started: 12/7/2017 12:57:45 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
You should "Register" before you start update !
Click to "Yes" to start Registration process.


If you are already registered click to "No"
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !

==== [12/7/2017 12:59:48] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.70 [12/7/2017 12:59:53] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000852E13114082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 7D23852E
Firmware version: 0118.02
=== Process started: 12/7/2017 12:59:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
You should "Register" before you start update !
Click to "Yes" to start Registration process.


If you are already registered click to "No"
Can not connect to server !
Disable Antivirus/Firewall and try again !



=== DongleManager [Infinity] v1.70 [12/7/2017 13:25:32] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000852E13114082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 7D23852E
Firmware version: 0118.02
=== Process started: 12/7/2017 13:25:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

[amn32]

Thanx infinity team , after add sam activation , my problem is solved .
Sorry for disturb.

[YellowBoss]

Originally Posted by ngocdiemmobile

=== DongleManager [Infinity] v1.70 [12/7/2017 11:01:51] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000014DB0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B4A314DB
Firmware version: 0136.02
=== Process started: 12/7/2017 11:01:53 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

What to do - http://www.infinity-box.com/support/?r=4
Have you fixed your PC as per instruction for error #57 ?

[gsm_city01]

i have old infinity box i want to activate cm2 i give sn to some reseler but they say not possible to actiavte cm2 on this card
=== DongleManager [Infinity] v1.70 [12/7/2017 20:27:34] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0003A29800001942
Box/Dongle found: [BEST]
Serial No (S/N): 058EA298
Firmware version: 0118.02
Diagnostic code: 18
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 03: [BEST] v.0118
=> Online Service Account: http://www.infinity-box.com/service
i try with this card infinty best dogle always says invalid license and not work on infinty best dongle

[gsm_city01]

i try update card during the upate my is brick here is log

=== DongleManager [Infinity] v1.70 [12/7/2017 20:27:34] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0003A29800001942
Box/Dongle found: [BEST]
Serial No (S/N): 058EA298
Firmware version: 0118.02
Diagnostic code: 18
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 03: [BEST] v.0118
=> Online Service Account: http://www.infinity-box.com/service
- Username: 03058EA298
- Password: JXGShvru
=== DongleManager [Infinity] v1.70 [12/7/2017 20:38:08] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0003A29800001942
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 058EA298
Firmware version: 0118.02
=== Process started: 12/7/2017 20:38:15 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 42 sec
Card returned error - 0000 at 8582/8835
Error upgrading applets:
Card returned error - 0000 at 8582/8835
Disconnecta

after this operatin

show

== DongleManager [Infinity] v1.70 [12/7/2017 21:01:03] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0003A29800001942
=== Process started: 12/7/2017 21:01:03 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

i check card with cardid
here is log
Card-Reader: Generic EMV Smartcard Reader 0
ATR: 3B759400006202020201
Card Manager: A0000000030000
SerialNumber: 0003A298
ROM:
Integrated Circuit Fabricator: 4090
Integrated Circuit Type: 0062
OS:
Identifier: 0011
Release Date: 0202
Release Level: 0100
EEPROM:
Fabrication Date: 0018
Serial Number: 0003A298
Batch Identifier: 0000
Module Fabricator: 1942
Module Packaging Date: 0018
IC Card Manufacturer: 1943
IC Em******* Date: 0018
Pre Personalizer: 1944
Pre Personalization Date: 0018
Pre Personalization Equipment Identifier: 0000C118
Personalizer: FFFF
Personalization Date: FFFF
Personalization Equipment Identifier: FFFFFFFF
m_iopCard.Serial: 0003A29800001942
Extended info: Card returned error message . ISO7816 error 0x6A86 (Wrong parameter(s) P1-P2. Incorrect parameters P1-P2 )

[princemeedo]

Originally Posted by YellowBoss

I understand nothing.

Have you inserted smart-card into another card-reader ?

Yup i did .... why u don’t understand ?!!!




Sent from my iPhone using Tapatalk

[InfinityHelp]

Originally Posted by princemeedo

Yup i did .... why u don’t understand ?!!!




Sent from my iPhone using Tapatalk

and what is the result ?

[InfinityHelp]

Originally Posted by gsm_city01

i have old infinity box i want to activate cm2 i give sn to some reseler but they say not possible to actiavte cm2 on this card
=== DongleManager [Infinity] v1.70 [12/7/2017 20:27:34] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0003A29800001942
Box/Dongle found: [BEST]
Serial No (S/N): 058EA298
Firmware version: 0118.02
Diagnostic code: 18
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 03: [BEST] v.0118
=> Online Service Account: http://www.infinity-box.com/service
i try with this card infinty best dogle always says invalid license and not work on infinty best dongle

This Dongle is Infinity-Box/Dongle.
You should order:

Infinity-Box/Dongle 1 year Updates/Support Renew, Chinese Miracle-2 included

OR

Infinity-Box/Dongle 2 years Updates/Support Renew, Chinese Miracle-2 included

[InfinityHelp]

Originally Posted by gsm_city01

i try update card during the upate my is brick here is log

=== DongleManager [Infinity] v1.70 [12/7/2017 20:27:34] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0003A29800001942
Box/Dongle found: [BEST]
Serial No (S/N): 058EA298
Firmware version: 0118.02
Diagnostic code: 18
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 03: [BEST] v.0118
=> Online Service Account: http://www.infinity-box.com/service
- Username: 03058EA298
- Password: JXGShvru
=== DongleManager [Infinity] v1.70 [12/7/2017 20:38:08] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0003A29800001942
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 058EA298
Firmware version: 0118.02
=== Process started: 12/7/2017 20:38:15 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 42 sec
Card returned error - 0000 at 8582/8835
Error upgrading applets:
Card returned error - 0000 at 8582/8835
Disconnecta

after this operatin

show

== DongleManager [Infinity] v1.70 [12/7/2017 21:01:03] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0003A29800001942
=== Process started: 12/7/2017 21:01:03 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

i check card with cardid
here is log
Card-Reader: Generic EMV Smartcard Reader 0
ATR: 3B759400006202020201
Card Manager: A0000000030000
SerialNumber: 0003A298
ROM:
Integrated Circuit Fabricator: 4090
Integrated Circuit Type: 0062
OS:
Identifier: 0011
Release Date: 0202
Release Level: 0100
EEPROM:
Fabrication Date: 0018
Serial Number: 0003A298
Batch Identifier: 0000
Module Fabricator: 1942
Module Packaging Date: 0018
IC Card Manufacturer: 1943
IC Em******* Date: 0018
Pre Personalizer: 1944
Pre Personalization Date: 0018
Pre Personalization Equipment Identifier: 0000C118
Personalizer: FFFF
Personalization Date: FFFF
Personalization Equipment Identifier: FFFFFFFF
m_iopCard.Serial: 0003A29800001942
Extended info: Card returned error message . ISO7816 error 0x6A86 (Wrong parameter(s) P1-P2. Incorrect parameters P1-P2 )

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

[gsm_city01]

thanks a lot infinity team my card working again

[Abybakkr]

Hello ser that you did earned?

[Hi_Fi]

DongleManager [Infinity] v1.70 [09/12/2017 12:10:54] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000100AC7CEC4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D4CC00AC
Firmware version: 0136.02
=== Process started: 09/12/2017 12:10:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[Abybakkr]

Originally Posted by gsm_city01

thanks a lot infinity team my card working again

Regard that you did card once again worked

[Abybakkr]

=== DongleManager [Infinity] v1.70 [10.12.2017 6:46:39] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01039D5E1C6A1292
=== Process started: 10.12.2017 6:46:40 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.

That for problem?

[Abybakkr]

=== DongleManager [Infinity] v1.70 [10.12.2017 7:39:11] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01039D5E1C6A1292
=== Process started: 10.12.2017 7:39:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Version check error:
Socket Error # 10054
Connection reset by peer.