Smart-Card/Dongle/Box update Problems and Solutions - Page 182 - GSM-Forum

Bodek · 01-05-2018, 02:40

==== [05.01.2018 02:11:15] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.70 [05.01.2018 02:11:18] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000DA86FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0D92DA86
Firmware version: 0136.02
=== Process started: 05.01.2018 02:11:22 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Ali sarwar 200 · 01-05-2018, 11:40

Please Fix my Problem.
=== DongleManager [Infinity] v1.72 [1/5/2018 15:38:34] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0101878220281292 Box/Dongle found: [BEST] Reading... Serial No (S/N): ED8E8782 Firmware version: 0122.02 === Process started: 1/5/2018 15:38:36 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2

Ali sarwar 200 · 01-05-2018, 11:41

Please Fix my Problem.
=== DongleManager [Infinity] v1.72 [1/5/2018 15:38:34] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0101878220281292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): ED8E8782
Firmware version: 0122.02
=== Process started: 1/5/2018 15:38:36 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

shanawas_1 · 01-05-2018, 12:08

Quote:

Originally Posted by YellowBoss

use Alcor card-reader and update dongle firmware ONLY ONE TIME !

Thanks my problem solved thanks Team...........

Bodek · 01-05-2018, 20:08

=== DongleManager [Infinity] v1.72 [05.01.2018 20:06:40] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000DA86FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0D92DA86
Firmware version: 0136.02
=== Process started: 05.01.2018 20:06:44 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Card-Reader: Gemalto e-gate Smart Card 0
ATR: 3B759400006202020201
Card Manager: A0000000030000
SerialNumber: 0000DA86
ROM:
Integrated Circuit Fabricator: 4090
Integrated Circuit Type: 0062
OS:
Identifier: 0011
Release Date: 0202
Release Level: 0100
EEPROM:
Fabrication Date: 6021
Serial Number: 0000DA86
Batch Identifier: FF02
Module Fabricator: 1982
Module Packaging Date: 6021
IC Card Manufacturer: 1983
IC Em******* Date: 6021
Pre Personalizer: 1984
Pre Personalization Date: 6021
Pre Personalization Equipment Identifier: 00030001
Personalizer: FFFF
Personalization Date: FFFF
Personalization Equipment Identifier: FFFFFFFF
m_iopCard.Serial: 0000DA86FF021982
Extended info: Card returned error message . ISO7816 error 0x6A86 (Wrong parameter(s) P1-P2. Incorrect parameters P1-P2 )

InfinityHelp · 01-05-2018, 22:53

Quote:

Originally Posted by Alameeen

OK thanks Card-Reader: Alcor Micro USB Smart Card Reader 0
ATR: 3B7F96000080318065B0850201F312FFFE829000
Card Manager: A000000018434D00
SerialNumber: 00002E4E
ROM:
Integrated Circuit Fabricator: 4790
Integrated Circuit Type: 5081
OS:
Identifier: 1291
Release Date: 1102
Release Level: 0201
EEPROM:
Fabrication Date: 6128
Serial Number: 00002E4E
Batch Identifier: 12B9
Module Fabricator: 4082
Module Packaging Date: 6331
IC Card Manufacturer: 1293
IC Em******* Date: 6331
Pre Personalizer: 5004
Pre Personalization Date: 6331
Pre Personalization Equipment Identifier: 00000902
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 00002E4E12B94082
GP Version: 2.1.1
SCP Version: 1, Option: 5

use Alcor card-reader and update dongle firmware now

InfinityHelp · 01-05-2018, 22:54

Quote:

Originally Posted by jakoanime

Fail cardos Card Locked..
Fail to get card os...
Reading Details..
Card Lock Reason := HcHBEQAhCAPAlhBJIt9D6L8kZ2532VhW5fFbcmKwmrO7LjfdwR T1Iz8LyQMNKoDzAA==
Card is not Allowed to UPDATE Contact reseller or GCPro_Team for more help..
GCPro SN := GCC74553CA
Fail at unlock card please contact support...
Job finish
Do not lost delete old logs they may help some time to fix your issue fast..Show log to support team in case of error...04-01-2018-16-28-46

here is Infinity-Box support forum !
you must think before write !

InfinityHelp · 01-05-2018, 22:55

Quote:

Originally Posted by jakoanime

helppppppp me please

here is Infinity-Box support forum !
you must think before write and use correct forum section !

InfinityHelp · 01-05-2018, 22:55

Quote:

Originally Posted by Bodek

==== [05.01.2018 02:11:15] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.70 [05.01.2018 02:11:18] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000DA86FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0D92DA86
Firmware version: 0136.02
=== Process started: 05.01.2018 02:11:22 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

InfinityHelp · 01-05-2018, 22:57

Quote:

Originally Posted by Ali sarwar 200

Please Fix my Problem.
=== DongleManager [Infinity] v1.72 [1/5/2018 15:38:34] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0101878220281292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): ED8E8782
Firmware version: 0122.02
=== Process started: 1/5/2018 15:38:36 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

Why do you use debugger and other crack tools with Infinity software ?

InfinityHelp · 01-05-2018, 22:58

Quote:

Originally Posted by Bodek

=== DongleManager [Infinity] v1.72 [05.01.2018 20:06:40] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000DA86FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0D92DA86
Firmware version: 0136.02
=== Process started: 05.01.2018 20:06:44 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Card-Reader: Gemalto e-gate Smart Card 0
ATR: 3B759400006202020201
Card Manager: A0000000030000
SerialNumber: 0000DA86
ROM:
Integrated Circuit Fabricator: 4090
Integrated Circuit Type: 0062
OS:
Identifier: 0011
Release Date: 0202
Release Level: 0100
EEPROM:
Fabrication Date: 6021
Serial Number: 0000DA86
Batch Identifier: FF02
Module Fabricator: 1982
Module Packaging Date: 6021
IC Card Manufacturer: 1983
IC Em******* Date: 6021
Pre Personalizer: 1984
Pre Personalization Date: 6021
Pre Personalization Equipment Identifier: 00030001
Personalizer: FFFF
Personalization Date: FFFF
Personalization Equipment Identifier: FFFFFFFF
m_iopCard.Serial: 0000DA86FF021982
Extended info: Card returned error message . ISO7816 error 0x6A86 (Wrong parameter(s) P1-P2. Incorrect parameters P1-P2 )

already answered. there is no any reason to make many posts.

Ali sarwar 200 · 01-06-2018, 10:10

Quote:

Originally Posted by InfinityHelp

Hello,

Why do you use debugger and other crack tools with Infinity software ?

dear team i.m not use debugger and other crack my frend use TeamViewer on my pc becoz i.m not use plz team solve my prob sorry for my bad english

Ali sarwar 200 · 01-06-2018, 10:14

Quote:

Originally Posted by InfinityHelp

Hello,

Why do you use debugger and other crack tools with Infinity software ?

plz team solve my problem i.m create many post on froum but team no respons thanks in advance i hop you solve my problm Infinity team

dhkbd · 01-06-2018, 11:36

=== DongleManager [Infinity] v1.70 [1/6/2018 16:34:05] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000EB4712BF4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): BE37EB47
Firmware version: 0136.02
=== Process started: 1/6/2018 16:34:06 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Dongle misconfiguration

**PhoneCareCenter** · 01-06-2018, 17:02

Serial No (S/N): 62499E81

=== DongleManager [Infinity] v1.72 [1/6/2018 15:57:58] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01049E81147D1292
=== Process started: 1/6/2018 15:58:00 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

01-05-2018, 20:08	#2720 (permalink)
Bodek Major Poster Join Date: Feb 2002 Location: POLAND Posts: 40 Member: 9571 Status: Offline Thanks Meter: 7	=== DongleManager [Infinity] v1.72 [05.01.2018 20:06:40] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0000DA86FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 0D92DA86 Firmware version: 0136.02 === Process started: 05.01.2018 20:06:44 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 Card-Reader: Gemalto e-gate Smart Card 0 ATR: 3B759400006202020201 Card Manager: A0000000030000 SerialNumber: 0000DA86 ROM: Integrated Circuit Fabricator: 4090 Integrated Circuit Type: 0062 OS: Identifier: 0011 Release Date: 0202 Release Level: 0100 EEPROM: Fabrication Date: 6021 Serial Number: 0000DA86 Batch Identifier: FF02 Module Fabricator: 1982 Module Packaging Date: 6021 IC Card Manufacturer: 1983 IC Em******* Date: 6021 Pre Personalizer: 1984 Pre Personalization Date: 6021 Pre Personalization Equipment Identifier: 00030001 Personalizer: FFFF Personalization Date: FFFF Personalization Equipment Identifier: FFFFFFFF m_iopCard.Serial: 0000DA86FF021982 Extended info: Card returned error message . ISO7816 error 0x6A86 (Wrong parameter(s) P1-P2. Incorrect parameters P1-P2 ) Last edited by Bodek; 01-05-2018 at 20:15. Reason: InfinityHelp help plese, Bodek

01-05-2018, 02:40	#2716 (permalink)
Bodek Major Poster Join Date: Feb 2002 Location: POLAND Posts: 40 Member: 9571 Status: Offline Thanks Meter: 7	==== [05.01.2018 02:11:15] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.70 [05.01.2018 02:11:18] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0000DA86FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 0D92DA86 Firmware version: 0136.02 === Process started: 05.01.2018 02:11:22 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2

01-05-2018, 11:40	#2717 (permalink)
Ali sarwar 200 Insane Poster Join Date: Nov 2014 Location: PAKISTAN LAHORE Age: 27 Posts: 64 Member: 2285351 Status: Offline Sonork: ali sarwar 200 Thanks Meter: 2	Please Fix my Problem. === DongleManager [Infinity] v1.72 [1/5/2018 15:38:34] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0101878220281292 Box/Dongle found: [BEST] Reading... Serial No (S/N): ED8E8782 Firmware version: 0122.02 === Process started: 1/5/2018 15:38:36 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2

01-05-2018, 11:41	#2718 (permalink)
Ali sarwar 200 Insane Poster Join Date: Nov 2014 Location: PAKISTAN LAHORE Age: 27 Posts: 64 Member: 2285351 Status: Offline Sonork: ali sarwar 200 Thanks Meter: 2	Please Fix my Problem. === DongleManager [Infinity] v1.72 [1/5/2018 15:38:34] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0101878220281292 Box/Dongle found: [BEST] Reading... Serial No (S/N): ED8E8782 Firmware version: 0122.02 === Process started: 1/5/2018 15:38:36 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2

01-06-2018, 11:36	#2729 (permalink)
dhkbd Junior Member Join Date: Apr 2014 Posts: 23 Member: 2164476 Status: Offline Thanks Meter: 1	=== DongleManager [Infinity] v1.70 [1/6/2018 16:34:05] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000EB4712BF4082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): BE37EB47 Firmware version: 0136.02 === Process started: 1/6/2018 16:34:06 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 Dongle misconfiguration

01-06-2018, 17:02	#2730 (permalink)
PhoneCareCenter Product Manager Join Date: Aug 2007 Location: Inside Java Posts: 1,187 Member: 574123 Status: Offline Sonork: 100.1581804 Thanks Meter: 1,839	Serial No (S/N): 62499E81 === DongleManager [Infinity] v1.72 [1/6/2018 15:57:58] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 01049E81147D1292 === Process started: 1/6/2018 15:58:00 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2