GSM Shop GSM Shop
GSM-Forum  

Welcome to the GSM-Forum forums.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features.
Only registered members may post questions, contact other members or search our database of over 8 million posts.

Registration is fast, simple and absolutely free so please - Click to REGISTER!

If you have any problems with the registration process or your account login, please contact contact us .

Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


Reply
 
LinkBack Thread Tools Display Modes
Old 09-12-2018, 10:08   #3496 (permalink)
Product Supporter
 
Join Date: Jun 2009
Location: private
Posts: 36,476
Member: 1043909
Status: Offline
Thanks Meter: 60,926

Quote:
Originally Posted by masterspargo View Post
Plz replace my card it's not a solution buy new card
Method #1: You can buy replacement card only, contact via e-mail to card [at] infinity-box.com
Method #2: Contact to any seller and buy new Infinity-Box Dongle


If you have more questions we are always at your service !
  Reply With Quote
Old 09-12-2018, 10:09   #3497 (permalink)
Product Supporter
 
Join Date: Jun 2009
Location: private
Posts: 36,476
Member: 1043909
Status: Offline
Thanks Meter: 60,926
Quote:
Originally Posted by jocpoc View Post
=== DongleManager [Infinity] v1.72 [2018.09.11. 8:33:18] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003460A00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): C4FE460A
Firmware version: 0128.02
=== Process started: 2018.09.11. 8:33:22 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello,

What is your dongle support validity date ?
How to check - http://www.infinity-box.com/doc/?r=17

If support is expired please contact to any seller and renew support.
  Reply With Quote
Old 09-12-2018, 10:21   #3498 (permalink)
Product Supporter
 
Join Date: Jun 2009
Location: private
Posts: 36,476
Member: 1043909
Status: Offline
Thanks Meter: 60,926
Quote:
Originally Posted by ibnbazooka View Post
=== DongleManager [Infinity] v1.72 [9/11/2018 22:12:44] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005ECB18164082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 308C5ECB
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: On
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
Hello,

Have you fixed your PC for error #57 according to instruction ?
http://www.infinity-box.com/support/?r=4
  Reply With Quote
Old 09-13-2018, 10:22   #3499 (permalink)
Freak Poster
 
Join Date: Mar 2014
Location: Madagascar
Posts: 199
Member: 2148396
Status: Offline
Thanks Meter: 51
Need help please!!
Code:
=== DongleManager [Infinity] v1.72 [13/09/2018 12:54:00] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 0001D8BB00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9395D8BB
Firmware version: 0118.02
=== Process started: 13/09/2018 12:54:08 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file 
Contact to http://www.infinity-box.com/support/?r=2
  Reply With Quote
Old 09-13-2018, 12:37   #3500 (permalink)
Freak Poster
 
Join Date: Dec 2013
Posts: 109
Member: 2089171
Status: Offline
Thanks Meter: 14
My Infinity best and cm2 2 Dongle not open show WARNING.DONGLE MIS CONFIGRATION Help please
  Reply With Quote
Old 09-13-2018, 17:12   #3501 (permalink)
Product Supporter
 
Join Date: Jun 2009
Location: private
Posts: 36,476
Member: 1043909
Status: Offline
Thanks Meter: 60,926
Quote:
Originally Posted by Imdad Khan View Post
My Infinity best and cm2 2 Dongle not open show WARNING.DONGLE MIS CONFIGRATION Help please
Hello,

What to do - http://www.infinity-box.com/support/?r=4
Waiting for your result, information and fault.bin file.
  Reply With Quote
Old 09-13-2018, 17:13   #3502 (permalink)
Product Supporter
 
Join Date: Jun 2009
Location: private
Posts: 36,476
Member: 1043909
Status: Offline
Thanks Meter: 60,926
Quote:
Originally Posted by rvnaina View Post
Need help please!!
Code:
=== DongleManager [Infinity] v1.72 [13/09/2018 12:54:00] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 0001D8BB00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9395D8BB
Firmware version: 0118.02
=== Process started: 13/09/2018 12:54:08 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file 
Contact to http://www.infinity-box.com/support/?r=2
As I can see it's already fixed. Right ?
  Reply With Quote
Old 09-14-2018, 00:02   #3503 (permalink)
Crazy Poster
 
Join Date: Mar 2009
Posts: 52
Member: 998178
Status: Offline
Thanks Meter: 9
Help me too :

=== DongleManager [Infinity] v1.72 [9/13/2018 16:00:44] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 0003928B10321292
Box/Dongle found: [BEST]
Serial No (S/N): 758D928B
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0031 v.0122
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7F1703EE3D6AE7E8


=== DongleManager [Infinity] v1.72 [9/13/2018 0:45:13] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 0003928B10321292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 758D928B
Firmware version: 0122.02
=== Process started: 9/13/2018 0:45:15 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


I Have NOT fault.bin file in my folder....
  Reply With Quote
Old 09-14-2018, 19:35   #3504 (permalink)
Junior Member
 
Join Date: Mar 2013
Posts: 30
Member: 1903107
Status: Offline
Sonork: 12345
Thanks Meter: 2
pls fix
== DongleManager [Infinity] v1.72 [9/11/2018 21:32:15] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005ECB18164082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 308C5ECB
Firmware version: 0136.02
=== Process started: 9/11/2018 21:32:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
  Reply With Quote
Old 09-14-2018, 19:40   #3505 (permalink)
Junior Member
 
Join Date: Mar 2013
Posts: 30
Member: 1903107
Status: Offline
Sonork: 12345
Thanks Meter: 2
Quote:
Originally Posted by YellowBoss View Post
Hello,

Have you fixed your PC for error #57 according to instruction ?
http://www.infinity-box.com/support/?r=4

I already try all steps but ihave fault.bin in cm2 folder

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).
  Reply With Quote
Old 09-14-2018, 20:03   #3506 (permalink)
Product Supporter
 
Join Date: Jun 2009
Location: private
Posts: 36,476
Member: 1043909
Status: Offline
Thanks Meter: 60,926
Quote:
Originally Posted by ibnbazooka View Post
pls fix
== DongleManager [Infinity] v1.72 [9/11/2018 21:32:15] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005ECB18164082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 308C5ECB
Firmware version: 0136.02
=== Process started: 9/11/2018 21:32:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Update dongle firmware now.
  Reply With Quote
Old 09-14-2018, 21:37   #3507 (permalink)
Product Supporter
 
Join Date: Jun 2009
Location: private
Posts: 36,476
Member: 1043909
Status: Offline
Thanks Meter: 60,926
Quote:
Originally Posted by siandera View Post
=== DongleManager [Infinity] v1.72 [9/13/2018 16:00:44] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 0003928B10321292
Box/Dongle found: [BEST]
Serial No (S/N): 758D928B
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0031 v.0122
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7F1703EE3D6AE7E8


=== DongleManager [Infinity] v1.72 [9/13/2018 0:45:13] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 0003928B10321292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 758D928B
Firmware version: 0122.02
=== Process started: 9/13/2018 0:45:15 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


I Have NOT fault.bin file in my folder....
Hello,

- Run DongleManager
- Update Dongle firmware now

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
  Reply With Quote
Old 09-14-2018, 23:51   #3508 (permalink)
Junior Member
 
Join Date: Apr 2012
Location: Hungary, Budapest
Posts: 4
Member: 1745075
Status: Offline
Thanks Meter: 0
Quote:
Originally Posted by YellowBoss View Post
Update dongle firmware now.
Firmware Version: 0128; Registered: 11-Jul-2015; Expired: 11-Jul-2016;
  Reply With Quote
Old 09-15-2018, 00:03   #3509 (permalink)
Product Supporter
 
Join Date: Jun 2009
Location: private
Posts: 36,476
Member: 1043909
Status: Offline
Thanks Meter: 60,926
Quote:
Originally Posted by jocpoc View Post
Firmware Version: 0128; Registered: 11-Jul-2015; Expired: 11-Jul-2016;
Hello,

If you want to use latest Infinity-Box/Dongle updates and support area you should extend/renew support.

- Instruction - http://forum.gsmhosting.com/vbb/f296...012-a-1391471/
- How to check Box/Dongle support expiration date - http://www.infinity-box.com/doc/?r=17

If you have Credits at your IOS Account you can renew support instantly:
- Login to IOS (Infinity Online Service) http://www.infinity-box.com/service/

If you do not have Credits at your IOS Account:
- Contact to any seller from this list http://www.infinity-box.com/buy/ and ask to renew
- Provide to reseller your Infinity-Box/Dongle Serial Number

List of services and price - http://www.infinity-box.com/price.php
  Reply With Quote
Old 09-16-2018, 09:59   #3510 (permalink)
Freak Poster
 
irfan_shahzad's Avatar
 
Join Date: Nov 2007
Posts: 352
Member: 630431
Status: Offline
Sonork: 100.1612755
Thanks Meter: 99
Your account is temporary suspended

=== DongleManager [Infinity] v1.70 [9/16/2018 13:49:49] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0004380AFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 50FC380A
Firmware version: 0130.02
=== Process started: 9/16/2018 13:49:52 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2
  Reply With Quote
Reply

Bookmarks


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 



All times are GMT +1. The time now is 14:52.



Powered by Searchlight © 2024 Axivo Inc.
vBulletin Optimisation provided by vB Optimise (Pro) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
- GSM Hosting Ltd. - 1999-2023 -
Page generated in 0.25991 seconds with 10 queries

SEO by vBSEO