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09-12-2018, 10:08 | #3496 (permalink) |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Method #2: Contact to any seller and buy new Infinity-Box Dongle If you have more questions we are always at your service ! |
09-12-2018, 10:09 | #3497 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
What is your dongle support validity date ? How to check - http://www.infinity-box.com/doc/?r=17 If support is expired please contact to any seller and renew support. | |
09-12-2018, 10:21 | #3498 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Have you fixed your PC for error #57 according to instruction ? http://www.infinity-box.com/support/?r=4 | |
09-13-2018, 10:22 | #3499 (permalink) |
Freak Poster Join Date: Mar 2014 Location: Madagascar
Posts: 199
Member: 2148396 Status: Offline Thanks Meter: 51 | Need help please!! Code: === DongleManager [Infinity] v1.72 [13/09/2018 12:54:00] === Searching... Card-Reader: Axalto e-gate 0 HWID: 0001D8BB00001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 9395D8BB Firmware version: 0118.02 === Process started: 13/09/2018 12:54:08 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file Contact to http://www.infinity-box.com/support/?r=2 |
09-13-2018, 17:12 | #3501 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
What to do - http://www.infinity-box.com/support/?r=4 Waiting for your result, information and fault.bin file. | |
09-13-2018, 17:13 | #3502 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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09-14-2018, 00:02 | #3503 (permalink) |
Crazy Poster Join Date: Mar 2009
Posts: 52
Member: 998178 Status: Offline Thanks Meter: 9 | Help me too : === DongleManager [Infinity] v1.72 [9/13/2018 16:00:44] === Searching... Card-Reader: Generic EMV Smartcard Reader 1 HWID: 0003928B10321292 Box/Dongle found: [BEST] Serial No (S/N): 758D928B Firmware version: 0122.02 Box/Dongle misconfiguration Diagnostic code: 30 "UK Edition" status: Off Last launched Application: 0031 v.0122 => Activations: - 03: [BEST] v.0122 Diagnostic Key: 7F1703EE3D6AE7E8 === DongleManager [Infinity] v1.72 [9/13/2018 0:45:13] === Box/Dongle type selected: [BEST] Card-Reader: Generic EMV Smartcard Reader 1 HWID: 0003928B10321292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 758D928B Firmware version: 0122.02 === Process started: 9/13/2018 0:45:15 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 I Have NOT fault.bin file in my folder.... |
09-14-2018, 19:35 | #3504 (permalink) |
Junior Member Join Date: Mar 2013
Posts: 30
Member: 1903107 Status: Offline Sonork: 12345 Thanks Meter: 2 | pls fix == DongleManager [Infinity] v1.72 [9/11/2018 21:32:15] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00005ECB18164082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 308C5ECB Firmware version: 0136.02 === Process started: 9/11/2018 21:32:16 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
09-14-2018, 19:40 | #3505 (permalink) | |
Junior Member Join Date: Mar 2013
Posts: 30
Member: 1903107 Status: Offline Sonork: 12345 Thanks Meter: 2 | Quote:
I already try all steps but ihave fault.bin in cm2 folder Diagnostic Code #57: - Uninstall any kind of usb trace/spy/sharing software and do not use it in future - Kill in your PC Device Manager all processes with name like usb3monitor - Find in folder with CM2 or [BEST] software file fault.bin - Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software). | |
09-14-2018, 20:03 | #3506 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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09-14-2018, 21:37 | #3507 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
- Run DongleManager - Update Dongle firmware now IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again ! | |
09-15-2018, 00:03 | #3509 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
If you want to use latest Infinity-Box/Dongle updates and support area you should extend/renew support. - Instruction - http://forum.gsmhosting.com/vbb/f296...012-a-1391471/ - How to check Box/Dongle support expiration date - http://www.infinity-box.com/doc/?r=17 If you have Credits at your IOS Account you can renew support instantly: - Login to IOS (Infinity Online Service) http://www.infinity-box.com/service/ If you do not have Credits at your IOS Account: - Contact to any seller from this list http://www.infinity-box.com/buy/ and ask to renew - Provide to reseller your Infinity-Box/Dongle Serial Number List of services and price - http://www.infinity-box.com/price.php | |
09-16-2018, 09:59 | #3510 (permalink) |
Freak Poster Join Date: Nov 2007
Posts: 352
Member: 630431 Status: Offline Sonork: 100.1612755 Thanks Meter: 99 | Your account is temporary suspended === DongleManager [Infinity] v1.70 [9/16/2018 13:49:49] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0004380AFF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 50FC380A Firmware version: 0130.02 === Process started: 9/16/2018 13:49:52 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file Contact to http://www.infinity-box.com/support/?r=2 |
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