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10-08-2016, 03:56
| #1 (permalink) |
| Product Manager  Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | Smart-Card/Dongle/Box update Problems and Solutions If you have a problem with your Box/Dongle Smart-Card - post here DongleManager error text. - Please copy/paste ONLY TEXT but not pictures and/or video ! - Please remove Online Service Passoword from your message ! - Please do not update your Smart-Card many times because you can damage Smart-Card permanently ! - Please update Smart-Card ONLY ONE TIME otherwise server can lock your account for 24 or more hours for security reason If you have Card-Reader Type FT SCR2000 you should use special Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - http://www.infinity-box.com/support/?r=6 Another way: insert Smart-Card into another Card-Reader. For today best results gives Alcor Card-Readers. If you have DITS CCID Smart Card Reader you should use another Card-Reader ! DITS CCID Smart Card Reader may damage your Smart-Card permanently ! - Move DITS Card-Reader to TRASH immediatelly due to extremely bad DITS readers quality ! - Insert Smart-Card into another Card-Reader. For today best results gives Alcor Card-Readers. Previous thread is here Last edited by YellowBoss; 06-16-2018 at 14:49. |
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| The Following 29 Users Say Thank You to InfinitySupport For This Useful Post: |
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10-08-2016, 06:25
| #2 (permalink) |
| Freak Poster  Join Date: Jun 2008 Age: 36
Posts: 320
Member: 794428 Status: Offline Thanks Meter: 80 | Box/Dongle type selected: [BEST] Box/Dongle found: [BEST] ---------- Process started: 10/8/2016 10:58:59 AM ---------- DongleManager [Infinity-Box] v1.66 [10/8/2016 10:58:59 AM] PC HWID: E025B3E5696AD851BD1B10025FB5BEBE Card-Reader: FT SCR2000 0 HWID: 0203A9681D041292 Type: [BEST] S/N: 23C9A968 Version: 0122.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum |
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10-08-2016, 10:13
| #3 (permalink) |
| Insane Poster Join Date: Aug 2011 Location: 91.98.210.143
Posts: 63
Member: 1636718 Status: Offline Thanks Meter: 5 | Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 10/8/2016 12:43:20 PM ---------- DongleManager [Infinity-Box] v1.66 [10/8/2016 12:43:20 PM] PC HWID: C4C20F24D5D71621EEB82C1662070CC0 Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 01097B6724881292 Type: Main Infinity-Box/Dongle S/N: D0587B67 Version: 0130.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today ! |
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10-08-2016, 11:15
| #4 (permalink) |
| Junior Member Join Date: Dec 2014
Posts: 38
Member: 2318616 Status: Offline Thanks Meter: 16 | Box/Dongle type selected: inf Box/Dongle found: inf ---------- Process started: 10/8/2015 2:54:16 PM ---------- DongleManager [Infinity-Box] v1.61 [10/8/2015 2:54:16 PM] PC HWID: 0031C27E7BE243224019DC07CCD7F25D Card-Reader: Axalto e-gate 0 HWID: 0003CB16FF021982 Type: inf S/N: 1033CB16 Version: 0132.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... DO NOT disconnect Box/Dongle ! WAIT 3-4 minutes ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing check error: Server reported error:[0002] Client/Server protocol packet length is invalid. |
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10-08-2016, 12:15
| #5 (permalink) |
| No Life Poster   Join Date: Dec 2004 Location: BD.UAE. QATAR SAUDI INDIA
Posts: 1,031
Member: 99509 Status: Offline Sonork: Whatsapp +971508482353 Thanks Meter: 210  | ==== [10/8/2016 3:55:08 AM] ==== Scanning... Box/Dongle found: [BEST] HWID: 020090771DCF1292 Box/Dongle type selected: [BEST] Box/Dongle found: [BEST] ---------- Process started: 10/8/2016 3:56:13 AM ---------- DongleManager [Infinity-Box] v1.66 [10/8/2016 3:56:13 AM] PC HWID: B6A9659EDD82C482E8427F60A12A24BB Card-Reader: USB Fenix Card Reader 0 HWID: 020090771DCF1292 Type: [BEST] S/N: 80A29077 Version: 0122.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file D:\MOBILE DATA\All Box Setup\install_BEST\DongleManager.1.66\DongleManage r.log Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum |
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10-08-2016, 13:30
| #6 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
What is your Support Validity Date ? How to check - Infinity-Box - FAQ (Frequently Asked Questions) If you have active support - run DongleManager and update Box/Dongle firmware. If your support is not active - renew support first. | |
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| The Following 3 Users Say Thank You to InfinityHelp For This Useful Post: |
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10-08-2016, 13:32
| #7 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
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10-08-2016, 13:34
| #8 (permalink) |
| Freak Poster Join Date: Jul 2010
Posts: 251
Member: 1349219 Status: Offline Thanks Meter: 18 | Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 10/8/2016 8:32:31 PM ---------- DongleManager [Infinity-Box] v1.66 [10/8/2016 8:32:31 PM] PC HWID: 9EEC7AF09F24552D30C16722858809F0 Card-Reader: FT SCR2000 0 HWID: 00032A3900001942 Type: Main Infinity-Box/Dongle S/N: CD422A39 Version: 0132.02 Connecting to server Connection to server failedSocket Error # 10060 Connection timed out. Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 10/8/2016 8:33:53 PM ---------- DongleManager [Infinity-Box] v1.66 [10/8/2016 8:33:53 PM] PC HWID: 9EEC7AF09F24552D30C16722858809F0 Card-Reader: FT SCR2000 0 HWID: 00032A3900001942 Type: Main Infinity-Box/Dongle S/N: CD422A39 Version: 0132.02 Connecting to server Connection to server failedSocket Error # 10060 Connection timed out. |
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10-08-2016, 13:36
| #9 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
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| The Following 3 Users Say Thank You to InfinityHelp For This Useful Post: |
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10-08-2016, 13:40
| #10 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
What to do now: - Run DongleManager.exe - Update Dongle firmware now ONLY ONE TIME | |
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10-08-2016, 18:49
| #11 (permalink) |
| Freak Poster  Join Date: Aug 2012 Location: Pratapgarh,U.P.,India
Posts: 167
Member: 1798882 Status: Offline Thanks Meter: 155 | ==== [10/8/2016 3:45:02 PM] ==== Scanning... HWID: 0007777C18201292 Select Box/Dongle Type: instead of Autodetect Box/Dongle type selected: [BEST] HWID: 0007777C18201292 Box/Dongle type selected: [BEST] ---------- Process started: 10/8/2016 3:45:19 PM ---------- DongleManager [Infinity-Box] v1.66 [10/8/2016 3:45:19 PM] PC HWID: 672E38F88B92B880F317FC457DD52B75 Card-Reader: FT SCR2000 0 HWID: 0007777C18201292 Type: [BEST] S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum |
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10-08-2016, 23:23
| #12 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | Quote:
What to do: 1. Install required Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files here - Index of pub/drivers/ Also you can insert Smart-Card into another Card-Reader. 2. Run DongleManager 3. Update Dongle firmware now ONLY ONE TIME | |
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10-11-2016, 13:15
| #13 (permalink) |
| Junior Member Join Date: Mar 2007
Posts: 5
Member: 473275 Status: Offline Thanks Meter: 1 | ==== [11.10.2016 13:00:53] ==== Scanning... Box/Dongle found: Main Infinity-Box/Dongle HWID: 0002A784FF021982 Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 11.10.2016 13:01:09 ---------- DongleManager [Infinity-Box] v1.66 [11.10.2016 13:01:09] PC HWID: 3D80C30EC59742E32865FFD6D7B36C06 Card-Reader: Axalto e-gate 0 HWID: 0002A784FF021982 Type: Main Infinity-Box/Dongle S/N: 3505A784 Version: 0118.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today ! |
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10-11-2016, 13:58
| #14 (permalink) | |
| Freak Poster Join Date: Apr 2016 Location: Daska Punjab
Posts: 131
Member: 2564979 Status: Offline Sonork: khalidartist Thanks Meter: 22 | Quote:
i have alot of try but dongle manger security error page please help how can i download dongle manger | |
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10-11-2016, 16:15
| #15 (permalink) |
| Insane Poster Join Date: Nov 2015 Location: Nigeria
Posts: 65
Member: 2491104 Status: Offline Thanks Meter: 15 | Box/Dongle searching... Box/Dongle found: [BEST] HWID: 0108716024881292 Box/Dongle type selected: [BEST] Box/Dongle found: [BEST] ---------- Process started: 10/11/2016 1:17:33 PM ---------- DongleManager [Infinity-Box] v1.64 [10/11/2016 1:17:33 PM] PC HWID: 245A7E3885660763C7C273A2B8453593 Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0108716024881292 Type: [BEST] S/N: 0B6B7160 Version: 0122.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... DO NOT disconnect Box/Dongle ! WAIT 3-4 minutes ! Card returned error - 6982 at 1885/8558 Error upgrading applets: Card returned error - 6982 at 1885/8558 Disconnected |
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