=== DongleManager [Infinity] v1.80 [7/2/2020 9:46:51] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01027E7C1C6A1292
=== Process started: 7/2/2020 9:46:51 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Sir thanks a lot.Done now.
really infinity software great team very gratefull upon your swift response
and wish u more and more best in coming future.
thanks again.

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

STILL NOT WORKING BOSS

=== DongleManager [Infinity] v1.80 [7/9/2020 13:42:27] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01027E7C1C6A1292
=== Process started: 7/9/2020 13:42:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Do you have card-reader drivers installed as per instruction ?

driver installed successfully but still update error

yes, of course, you can not update because you can update only after supporters allow that.
now let's assume you instaled SPECIAL drivers.
update dongle firmware now

=== DongleManager [Infinity] v1.80 [7/13/2020 11:00:38] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01027E7C1C6A1292
=== Process started: 7/13/2020 11:00:38 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 87/8739
Error upgrading applets:
Card returned error - 0000 at 87/8739
Disconnected

Do you have another card-reader (dongle) or another PC ?

yes i have another dongle

Insert Infinity Smart-Card into another card-reader and update it now.

== DongleManager [Infinity] v1.80 [7/14/2020 15:44:51] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01027E7C1C6A1292
=== Process started: 7/14/2020 15:44:52 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed

DONE NOW:D:D:D
YOU ARE THE BEST INFINITY TEAM

my dongle hangup during updation and now this problem shows
 

=== DongleManager [Infinity] v1.80 [7/20/2020 9:01:16] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000179E00001942
=== Process started: 7/20/2020 9:01:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2


need solution

Hello,

1. Run DongleManager - https://www.infinity-box.com/support/?r=5
2. Update Dongle firmware now

Only ONE update try is allowed !
In case of problem DO NOT update card again !

hi
ner 1.80

=== DongleManager [Infinity] v1.80 [8/20/2020 22:48:51] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000127ED7D314082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D9EC27ED
Firmware version: 0136.02
=== Process started: 8/20/2020 22:48:52 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Version check error:
Socket Error # 10054
Connection reset by peer.