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Old 01-05-2020, 21:29   #16 (permalink)
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Quote:
Originally Posted by tavoonly View Post
=== DongleManager [Infinity] v1.72 [4/1/2020 17:30:41] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002D902FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 28C4D902
Firmware version: 0134.02
=== Process started: 4/1/2020 17:30:45 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Try to update it now but there is a chance that it's a hardware fault, this card was registered more than 12 years ago.
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Old 01-06-2020, 22:56   #17 (permalink)
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Now it is working. Thanks.-
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Old 01-06-2020, 23:58   #18 (permalink)
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Please help infinity support

LOGS:
" === DongleManager [Infinity] v1.72 [1/6/2020 11:28:46] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000FD847CEC4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): DB40FD84
Firmware version: 0136.02
=== Process started: 1/6/2020 11:28:47 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2 "
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Old 01-07-2020, 09:37   #19 (permalink)
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Quote:
Originally Posted by axxes View Post
Please help infinity support

LOGS:
" === DongleManager [Infinity] v1.72 [1/6/2020 11:28:46] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000FD847CEC4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): DB40FD84
Firmware version: 0136.02
=== Process started: 1/6/2020 11:28:47 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2 "
DO NOT use USB Fenix Card Reader !
Insert smart-card into another card reader and update it now ONLY ONCE otherwise YOU may damage your card permanently !
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Old 01-07-2020, 18:32   #20 (permalink)
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I have this problem

=== DongleManager [Infinity] v1.72 [2020-01-07 14:30:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00027CF100001942
=== Process started: 2020-01-07 14:30:11 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 01-07-2020, 18:46   #21 (permalink)
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Quote:
Originally Posted by kosovo37 View Post
I have this problem

=== DongleManager [Infinity] v1.72 [2020-01-07 14:30:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00027CF100001942
=== Process started: 2020-01-07 14:30:11 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Read post #1 right now, you must move DITS CCID Smart Card Reader to trash right now.

After that insert Smart-Card into original Infinity hardware and update it once.
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Old 01-15-2020, 12:43   #22 (permalink)
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infinty team plz help me. my dongle activated and work perfect today. when try to run new version of CM2SP2 give me error. after try to update have this error:
=== DongleManager [Infinity] v1.72 [15/01/2020 11:29:46] ===
Searching...
Card-Reader: DITS CCID Smart Card Reader 0
HWID: 0003A2DD00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): BDC9A2DD
Firmware version: 0138.02
=== Process started: 15/01/2020 11:29:50 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 6A82 at 8670/8681
Error upgrading applets:
Card returned error - 6A82 at 8670/8681
Disconnected

now can't make card update

=== DongleManager [Infinity] v1.72 [15/01/2020 12:57:46] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: DITS CCID Smart Card Reader 0
HWID: 0003A2DD00001942
=== Process started: 15/01/2020 12:57:47 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Plz help
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Old 01-15-2020, 13:37   #23 (permalink)
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Quote:
Originally Posted by EMINEMGSM View Post
infinty team plz help me. my dongle activated and work perfect today. when try to run new version of CM2SP2 give me error. after try to update have this error:
=== DongleManager [Infinity] v1.72 [15/01/2020 11:29:46] ===
Searching...
Card-Reader: DITS CCID Smart Card Reader 0
HWID: 0003A2DD00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): BDC9A2DD
Firmware version: 0138.02
=== Process started: 15/01/2020 11:29:50 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 6A82 at 8670/8681
Error upgrading applets:
Card returned error - 6A82 at 8670/8681
Disconnected

now can't make card update

=== DongleManager [Infinity] v1.72 [15/01/2020 12:57:46] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: DITS CCID Smart Card Reader 0
HWID: 0003A2DD00001942
=== Process started: 15/01/2020 12:57:47 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Plz help
Read post #1 right now, you must move DITS CCID Smart Card Reader to trash right now.

After that insert Smart-Card into original Infinity hardware and update it once.
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Old 01-18-2020, 10:56   #24 (permalink)
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=== DongleManager [Infinity] v1.72 [1/18/2020 15:55:14] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 01077C7024881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 02257C70
Firmware version: 0122.02
=== Process started: 1/18/2020 15:55:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to



Plz Solve My Problem ASAP.....
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Old 01-18-2020, 21:09   #25 (permalink)
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Quote:
Originally Posted by sargodha123. View Post
=== DongleManager [Infinity] v1.72 [1/18/2020 15:55:14] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 01077C7024881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 02257C70
Firmware version: 0122.02
=== Process started: 1/18/2020 15:55:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to



Plz Solve My Problem ASAP.....
Hello,

Fix your PC according to instruction for error #57 - https://www.infinity-box.com/support/?r=4
After that update dongle firmware with DongleManager.
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Old 01-22-2020, 07:47   #26 (permalink)
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=== DongleManager [Infinity] v1.70 [1/22/2020 12:46:21] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: USB Smart Card Reader 0
HWID: 0001DDB7FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0967DDB7
Firmware version: 0137.02
=== Process started: 1/22/2020 12:46:25 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 01-22-2020, 07:52   #27 (permalink)
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Support forum: http://www.infinity-box.com/support/?r=8
Loading data, wait...
[Infinity Box] MModule v4.48
Smart-Card (00) found at USB Smart Card Reader 0
S/N: 0967:0137
Smart-Card is blocked, error code #31
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Old 01-22-2020, 11:27   #28 (permalink)
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Quote:
Originally Posted by alis View Post
Support forum: http://www.infinity-box.com/support/?r=8
Loading data, wait...
[Infinity Box] MModule v4.48
Smart-Card (00) found at USB Smart Card Reader 0
S/N: 0967:0137
Smart-Card is blocked, error code #31
If you will have the same error code again I am afraid it will be a big problem.

Now update dongle firmware with DongleManager.
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Old 01-22-2020, 16:05   #29 (permalink)
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thanks is ok ...................
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Old 01-22-2020, 16:10   #30 (permalink)
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send+receive error.iso7816 error 0x6f00 jvm error ?????????????
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