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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 07-02-2020, 10:47   #646 (permalink)
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=== DongleManager [Infinity] v1.80 [7/2/2020 9:46:51] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01027E7C1C6A1292
=== Process started: 7/2/2020 9:46:51 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 07-02-2020, 11:51   #647 (permalink)
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Sir thanks a lot.Done now.
really infinity software great team very gratefull upon your swift response
and wish u more and more best in coming future.
thanks again.
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Old 07-02-2020, 22:46   #648 (permalink)
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Quote:
Originally Posted by mobilaemmanuel View Post
=== DongleManager [Infinity] v1.80 [7/2/2020 9:43:42] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01027E7C1C6A1292
=== Process started: 7/2/2020 9:43:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 2718/8739
Error upgrading applets:
Card returned error - 0000 at 2718/8739
Disconnected
Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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Old 07-09-2020, 14:44   #649 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !




STILL NOT WORKING BOSS

=== DongleManager [Infinity] v1.80 [7/9/2020 13:42:27] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01027E7C1C6A1292
=== Process started: 7/9/2020 13:42:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 07-09-2020, 16:19   #650 (permalink)
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Quote:
Originally Posted by mobilaemmanuel View Post
STILL NOT WORKING BOSS

=== DongleManager [Infinity] v1.80 [7/9/2020 13:42:27] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01027E7C1C6A1292
=== Process started: 7/9/2020 13:42:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Do you have card-reader drivers installed as per instruction ?
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Old 07-09-2020, 17:25   #651 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Do you have card-reader drivers installed as per instruction ?

driver installed successfully but still update error
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Old 07-10-2020, 23:11   #652 (permalink)
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Quote:
Originally Posted by mobilaemmanuel View Post
driver installed successfully but still update error
yes, of course, you can not update because you can update only after supporters allow that.
now let's assume you instaled SPECIAL drivers.
update dongle firmware now
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Old 07-13-2020, 12:05   #653 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
yes, of course, you can not update because you can update only after supporters allow that.
now let's assume you instaled SPECIAL drivers.
update dongle firmware now



=== DongleManager [Infinity] v1.80 [7/13/2020 11:00:38] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01027E7C1C6A1292
=== Process started: 7/13/2020 11:00:38 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 87/8739
Error upgrading applets:
Card returned error - 0000 at 87/8739
Disconnected
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Old 07-13-2020, 12:59   #654 (permalink)
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Quote:
Originally Posted by mobilaemmanuel View Post
=== DongleManager [Infinity] v1.80 [7/13/2020 11:00:38] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01027E7C1C6A1292
=== Process started: 7/13/2020 11:00:38 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 87/8739
Error upgrading applets:
Card returned error - 0000 at 87/8739
Disconnected
Do you have another card-reader (dongle) or another PC ?
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Old 07-14-2020, 15:10   #655 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Do you have another card-reader (dongle) or another PC ?
yes i have another dongle
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Old 07-14-2020, 16:02   #656 (permalink)
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Quote:
Originally Posted by mobilaemmanuel View Post
yes i have another dongle
Insert Infinity Smart-Card into another card-reader and update it now.
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Old 07-14-2020, 16:48   #657 (permalink)
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Smile

Quote:
Originally Posted by YellowBoss View Post
Insert Infinity Smart-Card into another card-reader and update it now.


== DongleManager [Infinity] v1.80 [7/14/2020 15:44:51] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01027E7C1C6A1292
=== Process started: 7/14/2020 15:44:52 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed

DONE NOW
YOU ARE THE BEST INFINITY TEAM
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Old 07-20-2020, 04:31   #658 (permalink)
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my dongle hangup during updation and now this problem shows

=== DongleManager [Infinity] v1.80 [7/20/2020 9:01:16] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000179E00001942
=== Process started: 7/20/2020 9:01:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2


need solution
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Old 07-20-2020, 09:26   #659 (permalink)
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Quote:
Originally Posted by rupesh2015 View Post
=== DongleManager [Infinity] v1.80 [7/20/2020 9:01:16] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000179E00001942
=== Process started: 7/20/2020 9:01:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2


need solution
Hello,

1. Run DongleManager - https://www.infinity-box.com/support/?r=5
2. Update Dongle firmware now

Only ONE update try is allowed !
In case of problem DO NOT update card again !
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