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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 02-08-2020, 16:17   #76 (permalink)
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Quote:
Originally Posted by masudtel View Post
=== DongleManager [Infinity] v1.72 [2/8/2020 15:44:21] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00006DA1200A4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 103F6DA1
Firmware version: 0139.02
=== Process started: 2/8/2020 15:44:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

dongle is mis configuration fixed it dear
update it now. if you see the same errr again you must provide fault.bin file otherwise we can not help
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Old 02-11-2020, 07:09   #77 (permalink)
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=== DongleManager [Infinity] v1.72 [02/11/2020 13:05:06] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000133071F444082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): F53B3307
Firmware version: 0137.02
=== Process started: 02/11/2020 13:05:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

SMART-CARD misconfiguration contact to support
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Old 02-11-2020, 08:13   #78 (permalink)
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Quote:
Originally Posted by masudtel View Post
=== DongleManager [Infinity] v1.72 [02/11/2020 13:05:06] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000133071F444082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): F53B3307
Firmware version: 0137.02
=== Process started: 02/11/2020 13:05:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

SMART-CARD misconfiguration contact to support
Update dongle firmware now.

Result ?
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Old 02-15-2020, 12:11   #79 (permalink)
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hi have prb with activation email... help me to register the dongle .thanks

=== DongleManager [Infinity] v1.72 [2/15/2020 14:07:48] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0005997218201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): CD319972
Firmware version: 0122.02
=== Process started: 2/15/2020 14:07:51 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
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Old 02-15-2020, 13:05   #80 (permalink)
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Quote:
Originally Posted by naeem4u196 View Post
hi have prb with activation email... help me to register the dongle .thanks

=== DongleManager [Infinity] v1.72 [2/15/2020 14:07:48] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0005997218201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): CD319972
Firmware version: 0122.02
=== Process started: 2/15/2020 14:07:51 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Hello,

Please follow this instruction - https://www.infinity-box.com/support/?r=27&a=47

Result ?
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Old 02-17-2020, 10:05   #81 (permalink)
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Hello
=== DongleManager [Infinity] v1.72 [17.02.2020 12:59:27] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000721A00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 5C8D721A
Firmware version: 0137.02
=== Process started: 17.02.2020 12:59:32 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to
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Old 02-17-2020, 17:18   #82 (permalink)
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Quote:
Originally Posted by zetor View Post
Hello
=== DongleManager [Infinity] v1.72 [17.02.2020 12:59:27] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000721A00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 5C8D721A
Firmware version: 0137.02
=== Process started: 17.02.2020 12:59:32 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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Old 02-18-2020, 05:58   #83 (permalink)
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=== DongleManager [Infinity] v1.72 [02/18/2020 11:57:04] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00004178176D4082
=== Process started: 02/18/2020 11:57:05 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

plz fixed the problem
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Old 02-18-2020, 06:01   #84 (permalink)
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=== DongleManager [Infinity] v1.72 [02/18/2020 12:00:43] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00013BB321524082
=== Process started: 02/18/2020 12:00:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

also same dear fixed the problem
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Old 02-18-2020, 06:24   #85 (permalink)
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=== DongleManager [Infinity] v1.72 [02/18/2020 12:23:36] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: GsmEasy S-Reader 0
HWID: 0252979135004810
=== Process started: 02/18/2020 12:23:36 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

fixed the problem
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Old 02-18-2020, 12:10   #86 (permalink)
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Quote:
Originally Posted by masudtel View Post
=== DongleManager [Infinity] v1.72 [02/18/2020 11:57:04] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00004178176D4082
=== Process started: 02/18/2020 11:57:05 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

plz fixed the problem
Update dongle firmware now
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Old 02-18-2020, 12:11   #87 (permalink)
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Quote:
Originally Posted by masudtel View Post
=== DongleManager [Infinity] v1.72 [02/18/2020 12:00:43] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00013BB321524082
=== Process started: 02/18/2020 12:00:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

also same dear fixed the problem
Update dongle firmware now
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Old 02-18-2020, 12:12   #88 (permalink)
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Quote:
Originally Posted by masudtel View Post
=== DongleManager [Infinity] v1.72 [02/18/2020 12:23:36] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: GsmEasy S-Reader 0
HWID: 0252979135004810
=== Process started: 02/18/2020 12:23:36 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

fixed the problem
This Smart-Card is not an Infinity Smart-Card

- Disconnect all other Boxes and Dongles from PC
- Connect ONLY one Infinity Box/Dongle to PC
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Old 02-20-2020, 08:49   #89 (permalink)
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=== DongleManager [Infinity] v1.72 [02/20/2020 14:48:02] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000BD25217A4082
=== Process started: 02/20/2020 14:48:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

not open Fixed the problem
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Old 02-20-2020, 10:54   #90 (permalink)
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renew for 1year update firmware error

=== DongleManager [Infinity] v1.72 [2/20/2020 16:21:22] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0109776824881292
=== Process started: 2/20/2020 16:21:22 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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