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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 04-05-2018, 03:20   #1 (permalink)
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Smart card failure i(4)


pleasea help infinity team, im geting Smart card failure i(4) when i try to open hua software
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Old 04-05-2018, 09:21   #2 (permalink)
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Quote:
Originally Posted by damond View Post
pleasea help infinity team, im geting Smart card failure i(4) when i try to open hua software
Do you have Hua dongle or do you have hua activation for Infinity ?
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Old 04-05-2018, 09:22   #3 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Do you have Hua dongle or do you have hua activation for Infinity ?
I have hua activation for infinity

Enviado desde mi ASUS_Z017DA mediante Tapatalk
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Old 04-05-2018, 09:29   #4 (permalink)
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what is your Infinity S/N ?
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Old 04-05-2018, 13:11   #5 (permalink)
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this is the sn B0C78076
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Old 04-05-2018, 21:25   #6 (permalink)
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what can i do to fix it?
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Old 04-05-2018, 21:30   #7 (permalink)
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Update dongle firmware with DongleManager now.
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Old 04-06-2018, 01:31   #8 (permalink)
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i got this error Finalizing check error:
Server answer:[0002] Client/Server protocol packet length is invalid.
Contact to http://www.infinity-box.com/support/?r=2
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Old 04-06-2018, 04:13   #9 (permalink)
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pleasea help, whenever i try to open any infinity software i get dongle not connected
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Old 04-06-2018, 08:10   #10 (permalink)
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Update dongle firmware with DongleManager now.
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Old 04-06-2018, 13:40   #11 (permalink)
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i dissable antivirus and firewall, but still get this

=== DongleManager [Infinity] v1.72 [06/04/2018 06:39:21] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00035A1500001942
=== Process started: 06/04/2018 06:39:21 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 04-06-2018, 14:02   #12 (permalink)
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Quote:
Originally Posted by damond View Post
i dissable antivirus and firewall, but still get this

=== DongleManager [Infinity] v1.72 [06/04/2018 06:39:21] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00035A1500001942
=== Process started: 06/04/2018 06:39:21 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
This Smart-Card is not an Infinity Smart-Card

- Disconnect all other Boxes and Dongles from PC
- Connect ONLY one Infinity Box/Dongle to PC
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Old 04-06-2018, 14:25   #13 (permalink)
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thanks got ir working i was using gpg universal iternface with wrong smart card selected.

=== Process finished: 06/04/2018 07:22:14 ===
=== DongleManager [Infinity] v1.72 [06/04/2018 07:22:14] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003807600001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): B0C78076
Firmware version: 0134.02
=> Activations:
- 00: Infinity-Box/Dongle v.0134
- 03: [BEST] v.0122
- 0E: #14
=> External Activations:
- Hua
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