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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 06-30-2020, 10:38   #1 (permalink)
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smart-card misconfiguration contact to support


=== DongleManager [Infinity] v1.80 [6/30/2020 14:07:26] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00011C6F21344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): FC7A1C6F
Firmware version: 0144.02
=== Process started: 6/30/2020 14:07:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 06-30-2020, 10:40   #2 (permalink)
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Quote:
Originally Posted by ..:RealGSM:.. View Post
=== DongleManager [Infinity] v1.80 [6/30/2020 14:07:26] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00011C6F21344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): FC7A1C6F
Firmware version: 0144.02
=== Process started: 6/30/2020 14:07:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,
Attach fault.bin file from folder C:\InfinityBox\CM2MT2\ or C:\InfinityBox\CM2SP2\
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Old 06-30-2020, 10:57   #3 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,
Attach fault.bin file from folder C:\InfinityBox\CM2MT2\ or C:\InfinityBox\CM2SP2\
It was, but I deleted it
It was, but I deleted it
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Old 06-30-2020, 11:21   #4 (permalink)
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Quote:
Originally Posted by ..:RealGSM:.. View Post
It was, but I deleted it
It was, but I deleted it
It's 3rd time you have the same issue again.
please restore fault.bin file from trash bin and upload here
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Old 06-30-2020, 11:36   #5 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
It's 3rd time you have the same issue again.
please restore fault.bin file from trash bin and upload here
I deleted it completely
I have this problem every time I change Windows
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Old 06-30-2020, 12:04   #6 (permalink)
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Quote:
Originally Posted by ..:RealGSM:.. View Post
I deleted it completely
I have this problem every time I change Windows
ok, let's try to solve it step by step


find ad delete this file at your PC c:\program files (x86)\intel\bluetooth\devmonsrv.exe


deleted ?
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Old 06-30-2020, 13:41   #7 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
ok, let's try to solve it step by step


find ad delete this file at your PC c:\program files (x86)\intel\bluetooth\devmonsrv.exe


deleted ?
tnx
I deleted it
And I did everything, but I couldn't
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Old 06-30-2020, 13:56   #8 (permalink)
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now please find and delete this file at your PC C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe

deleted ?
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Old 06-30-2020, 14:30   #9 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
now please find and delete this file at your PC C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe

deleted ?
yes all rename

yes all rename
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Old 06-30-2020, 14:44   #10 (permalink)
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now please find and delete (rename) this file at your PC C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe

deleted or renamed ?
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Old 06-30-2020, 17:08   #11 (permalink)
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Card-Reader: Generic EMV Smartcard Reader 0
ATR: 3B7F96000080318065B0850201F312FFFE829000
Card Manager: A000000018434D00
SerialNumber: 00011C6F
ROM:
Integrated Circuit Fabricator: 4790
Integrated Circuit Type: 5081
OS:
Identifier: 1291
Release Date: 1102
Release Level: 0201
EEPROM:
Fabrication Date: 8169
Serial Number: 00011C6F
Batch Identifier: 2134
Module Fabricator: 4082
Module Packaging Date: 8311
IC Card Manufacturer: 1293
IC Em******* Date: 8311
Pre Personalizer: 5004
Pre Personalization Date: 8311
Pre Personalization Equipment Identifier: 00000060
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 00011C6F21344082
GP Version: 2.1.1
SCP Version: 1, Option: 5
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Old 06-30-2020, 17:43   #12 (permalink)
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Quote:
Originally Posted by ..:RealGSM:.. View Post
Card-Reader: Generic EMV Smartcard Reader 0
ATR: 3B7F96000080318065B0850201F312FFFE829000
Card Manager: A000000018434D00
SerialNumber: 00011C6F
ROM:
Integrated Circuit Fabricator: 4790
Integrated Circuit Type: 5081
OS:
Identifier: 1291
Release Date: 1102
Release Level: 0201
EEPROM:
Fabrication Date: 8169
Serial Number: 00011C6F
Batch Identifier: 2134
Module Fabricator: 4082
Module Packaging Date: 8311
IC Card Manufacturer: 1293
IC Em******* Date: 8311
Pre Personalizer: 5004
Pre Personalization Date: 8311
Pre Personalization Equipment Identifier: 00000060
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 00011C6F21344082
GP Version: 2.1.1
SCP Version: 1, Option: 5
dear sir, you posted your dongle details already, no need to post it again.
Now our target is - we must FIX YOUR PC to avoud future problems.


many fixes should be applied. you don't want to provide fault.bin file so we don't know what fix is good for your PC so we must apply all fixes one by one.



now please find and delete (rename) this file at your PC C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe

deleted or renamed ?
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Old 06-30-2020, 17:47   #13 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
dear sir, you posted your dongle details already, no need to post it again.
Now our target is - we must FIX YOUR PC to avoud future problems.


many fixes should be applied. you don't want to provide fault.bin file so we don't know what fix is good for your PC so we must apply all fixes one by one.



now please find and delete (rename) this file at your PC C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe

deleted or renamed ?



I'm changing Windows
I hope it works out
thank you
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Old 06-30-2020, 17:58   #14 (permalink)
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Quote:
Originally Posted by ..:RealGSM:.. View Post
I'm changing Windows
I hope it works out
thank you
you are wrong
even if you change windows you will get the same issue again because you had it 3 TIMES ALREADY !
you must fix your PC


waiting for your conformation about deleted files.
after that I will tell you what to do
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Old Yesterday, 06:33   #15 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
you are wrong
even if you change windows you will get the same issue again because you had it 3 TIMES ALREADY !
you must fix your PC


waiting for your conformation about deleted files.
after that I will tell you what to do

Thank you for your help
I'm waiting for you
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