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10-30-2020, 08:03 | #1 (permalink) |
Junior Member Join Date: Oct 2013 Location: Zimbabwe
Posts: 19
Member: 2045043 Status: Offline Sonork: zhuwawoo Thanks Meter: 2 | smart-card misconfiguration! Contact to support Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0001241B7F634082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): FEA1241B Firmware version: 0145.02 === Process started: 10/30/2020 9:00:57 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 how can i fix this problem??? |
10-30-2020, 12:05 | #2 (permalink) | |
Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,531 | Quote:
Read NOTE here - https://www.infinity-box.com/support/?s=2 Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. Next steps: - Delete fault.bin file from software folder (if you have it there) - Run DongleManager - Update Dongle firmware | |
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