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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-04-2021, 16:07   #1 (permalink)
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smart card misconfiguration contact to support


hello team please help me
smart card misconfiguration contact to support
folt bin link
https://mega.nz/file/z1hWlb4A#eC70w5...EmfOdtUUREWHbs
=== DongleManager [Infinity] v1.81 [04/05/2021 21:07:01] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 00013ACA21524082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): F9EE3ACA
Firmware version: 0145.02
=== Process started: 04/05/2021 21:07:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
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Old 05-04-2021, 18:15   #2 (permalink)
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Quote:
Originally Posted by gsm_rabby View Post
hello team please help me
smart card misconfiguration contact to support
folt bin link
https://mega.nz/file/z1hWlb4A#eC70w5...EmfOdtUUREWHbs
=== DongleManager [Infinity] v1.81 [04/05/2021 21:07:01] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 00013ACA21524082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): F9EE3ACA
Firmware version: 0145.02
=== Process started: 04/05/2021 21:07:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Hello,

1. Read NOTE - https://www.infinity-box.com/support/?s=2



2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software.

3. Update dongle with Infinity DongleManager.exe



4. Delete fault.bin file (if you have it in CM2 folder)



5. Run Infinity exe
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The Following User Says Thank You to YellowBoss For This Useful Post:
Old 05-05-2021, 16:36   #3 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,

1. Read NOTE - https://www.infinity-box.com/support/?s=2



2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software.

3. Update dongle with Infinity DongleManager.exe



4. Delete fault.bin file (if you have it in CM2 folder)



5. Run Infinity exe
thank you so much my problem solved
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