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-   -   Smart-Card update process changes (https://forum.gsmhosting.com/vbb/f296/smart-card-update-process-changes-1944683/)

YellowBoss 05-02-2015 17:35
Smart-Card update process changes
 
Dear Friends,

If you have this kind of error during Smart-Card (Box/Dongle firmware) update:

http://www.infinity-box.com/download..._Error0051.png

Solution: use DongleManager v1.55 (or newer) in future if you need update Smart-Card firmware.

DongleManager: http://server1.infinity-box.com/down...gleManager.rar

adnanali 05-04-2015 18:58
Quote:
Originally Posted by YellowBoss (Post 11025861)
Dear Friends,

If you have this kind of error during Smart-Card (Box/Dongle firmware) update:

http://www.infinity-box.com/download..._Error0051.png

Solution: use DongleManager v1.55 (or newer) in future if you need update Smart-Card firmware.

DongleManager: http://server1.infinity-box.com/down...gleManager.rar
Server connection successfully established
S/N: 46B87C7D, HWID: xxxxxxxxxxxxxxxxxxxxxxx, Firmware: 0116.02
Authenticating on server...
Authentication stage error:
Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected]
See more information in E:\Infinity\DongleManager.log filePlease Solve this error i paid for update today

YellowBoss 05-04-2015 19:53
Quote:
Originally Posted by adnanali (Post 11029359)
Server connection successfully established
S/N: 46B87C7D, HWID: xxxxxxxxxxxxxxxxxxxxxxx, Firmware: 0116.02
Authenticating on server...
Authentication stage error:
Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected]
See more information in E:\Infinity\DongleManager.log filePlease Solve this error i paid for update today
Hello,

I think your box is damaged. Anyway, try ONE TIME now.
Post here FIRST text that you have seen during Box update.

adnanali 05-05-2015 03:37
Quote:
Originally Posted by YellowBoss (Post 11029448)
Hello,

I think your box is damaged. Anyway, try ONE TIME now.
Post here FIRST text that you have seen during Box update.

Sir But Why Error iam An OlD user of Infinity And always follow support rules Its mean In FUTURE we Face same problems in our Best Dongles Also? Please Check Where is actual Problem i Also send a mail to your support but after 24hrs there is no Answer Why Infinity Team on other Hand We all satsfied With your Quick Response in Past

adnanali 05-05-2015 03:54
Type: Main Infinity-Box
Registered: 2008-05-12
Expired: 2016-05-04
Status: Active

adnanali 05-05-2015 05:00
Quote:
Originally Posted by adnanali (Post 11029833)
type: Main infinity-box
registered: 2008-05-12
expired: 2016-05-04
status: Active
at the moment i have problem butt i know infinty staff check and solve this issue in past times support solve my issues very nicely

adnanali 05-05-2015 05:05
Quote:
Originally Posted by YellowBoss (Post 11029448)
Hello,

I think your box is damaged. Anyway, try ONE TIME now.
Post here FIRST text that you have seen during Box update.
Quote:
Smart-card can not be upgraded any more !
It is quite rare situation and we are sure that it is not an Infinity-Box fault !
This smart-card can not be replaced for free !
This kind of problem is not an Infinity-Box fault, it is a result of harmful activity of other software !

Here is one of possible damage reasons:
http://forum.gsmhosting.com/vbb/showthread.php?t=645090

- If you have any addon software activated for your damaged Infinity-Box smart-card and
if you have another Infinity-Box we can move addon activation to your other Infinity-Box
(move activation from one smart-card to another smart-card).
- If you see this errors at addon activation stage: you can activate your addon for
another Infinity-Box or you can contact to your reseller for refund.
another Infinity-Box /BEST DONGLE USE FOR THIS OR NOT?

gorgans 05-05-2015 14:50
i bought one year support but i cant update dongle. what does this error means?

----------Process started: 5/5/2015 8:47:21 AM----------
5/5/2015 8:47:21 AM DongleManager version: 1.55
PC HWID: 12F466CAEFD5EF0902F76B1CDF987B88
Card-Reader: Gemalto e-gate Smart Card 0
Box/Dongle type: inf
Locating server...
Server address found
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.

YellowBoss 05-05-2015 16:47
Quote:
Originally Posted by gorgans (Post 11031163)
i bought one year support but i cant update dongle. what does this error means?

----------Process started: 5/5/2015 8:47:21 AM----------
5/5/2015 8:47:21 AM DongleManager version: 1.55
PC HWID: 12F466CAEFD5EF0902F76B1CDF987B88
Card-Reader: Gemalto e-gate Smart Card 0
Box/Dongle type: inf
Locating server...
Server address found
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.
Hello,

Please try once again now.

What is the results ?

YellowBoss 05-05-2015 16:50
Quote:
Originally Posted by adnanali (Post 11029891)
another Infinity-Box /BEST DONGLE USE FOR THIS OR NOT?
Hello,

Lets make more tests with your Box.
Try to update it once again.
Do it ONLY ONE TIME !

What is the results ?

gorgans 05-05-2015 18:54
Quote:
Originally Posted by YellowBoss (Post 11031453)
Hello,

Please try once again now.

What is the results ?
tried on different machine with fresh install and update successful,
thanks

p.k510 05-06-2015 04:49
Process started: 5/6/2015 9:18:51 AM----------
5/6/2015 9:18:51 AM DongleManager version: 1.55
PC HWID: 5FE15FAF35956BA9B38F9BE431C3B300
Card-Reader: Axalto e-gate 0
Box/Dongle type: inf
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: 6764293E, HWID: 0001293E00001942, Firmware: 0118.02
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !

PASSIONATE_BOYS 05-06-2015 17:15
Quote:
Originally Posted by p.k510 (Post 11032156)
Process started: 5/6/2015 9:18:51 AM----------
5/6/2015 9:18:51 AM DongleManager version: 1.55
PC HWID: **********
Card-Reader: Axalto e-gate 0
Box/Dongle type: inf
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: ******, HWID: ********, Firmware: 0118.02
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !
Hello,
Normally you don't need to update your dongle/smart card until you have renewed/purchased/activated some other software/service. Your log shows already your dongle is up-to-date date and has latest firmware.

And never post your dongle serial no and HWID on public forums.

Br.

YellowBoss 05-06-2015 17:39
Quote:
Originally Posted by p.k510 (Post 11032156)
Process started: 5/6/2015 9:18:51 AM----------
5/6/2015 9:18:51 AM DongleManager version: 1.55
PC HWID: 5FE15FAF35956BA9B38F9BE431C3B300
Card-Reader: Axalto e-gate 0
Box/Dongle type: inf
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: xxxx, HWID: xxxx, Firmware: 0118.02
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !
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