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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 08-17-2017, 09:51   #1 (permalink)
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Smartcard dead help me


[IMG][/IMG]

Card found : S/N : 5FBD169F , v0135 THIS IS MAY DEAD SMARTCARD

I WANT IT TO TRANSFER HER
=== DongleManager [Infinity] v1.70 [8/17/2017 16:49:06] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000132D2FF021982
Box/Dongle is not found
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Old 08-17-2017, 11:14   #2 (permalink)
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Where is cm2 support pls need help
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Old 08-17-2017, 23:15   #3 (permalink)
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Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem and you need new Smart-Card.
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Old 08-18-2017, 04:58   #4 (permalink)
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I try all off your tricks but smartcard is dead

i want transfer may cm2 activation in may old smartcard
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Old 08-18-2017, 04:59   #5 (permalink)
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S/n : 5fbd169f this may old smartcard numberkey
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Old 08-18-2017, 09:37   #6 (permalink)
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team i need help

i want transfer activation in may 1 dongle
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Old 08-18-2017, 15:20   #7 (permalink)
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please do not spam this forum with repeated posts. you must use one post and you must explain your problem well instead of write "Where is cm2 support".

I can not understand the problem well.
Please think and explain in details what do you want to do.
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Old 08-20-2017, 04:12   #8 (permalink)
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Sir your response is low

and i am not spamming i want quick help
may cm2 smartcard activated is dead

pls backread may post

i follow all the trikcs you post reply but smartcard not response anymore

so i want may activation transfer in may 1 dongle can you help me to DO that cm2 team.
S/n : 5fbd169f this is may smartcard serial key dead.
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Old 08-20-2017, 11:42   #9 (permalink)
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=== DongleManager [Infinity] v1.70 [8/20/2017 18:37:38] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000132D2FF021982
=== Process started: 8/20/2017 18:37:38 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
THIS LOG ERROR IN OLD SMARTCARD THAT I INSERT IN CM2BOX
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Old 08-21-2017, 07:31   #10 (permalink)
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you team dont want many post but no response fast

pls help me transfer may cm2 activation in may 1 smartcard pls do that fast
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Old 08-21-2017, 08:41   #11 (permalink)
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Quote:
Originally Posted by jhames47 View Post
you team dont want many post but no response fast

pls help me transfer may cm2 activation in may 1 smartcard pls do that fast
I can not understand your problem.
Make one post with clear information instead of make many spam posts with useless information.
Thank you !
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Old 08-21-2017, 08:42   #12 (permalink)
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Quote:
Originally Posted by jhames47 View Post
Sir your response is low ...
Please do not lie and be hones, our supporter's reply is not low but very fast !
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Old 08-21-2017, 08:43   #13 (permalink)
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Quote:
Originally Posted by jhames47 View Post
=== DongleManager [Infinity] v1.70 [8/20/2017 18:37:38] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000132D2FF021982
=== Process started: 8/20/2017 18:37:38 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
THIS LOG ERROR IN OLD SMARTCARD THAT I INSERT IN CM2BOX
what is this text means ? old card or new card or what ?
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Old 08-21-2017, 08:44   #14 (permalink)
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Quote:
Originally Posted by jhames47 View Post
...

and i am not spamming i want quick help...
you are spaming this forum with many posts.
you must stop it !
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Old 08-21-2017, 08:45   #15 (permalink)
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Quote:
Originally Posted by jhames47 View Post
...

pls backread may post...
I have checked all your posts one by one but I can not understand problem well.
Most of yourr posts are "reply me" or "read my previouspost".
You must explain problem well instead of spam forum with multiple posts !
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