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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 12-09-2021, 09:45   #1 (permalink)
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Software opening error I am facing this issue?


Software opening error I am facing this issue?
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Old 12-09-2021, 12:00   #2 (permalink)
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Quote:
Originally Posted by .:MobileLife:. View Post
Software opening error I am facing this issue?
Hi,


It may be some kind of hardware fault.
What is your Dongle S/N?
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Old 12-27-2021, 11:12   #3 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hi,


It may be some kind of hardware fault.
What is your Dongle S/N?
Searching...
Card-Reader: USB CCID Smart Card Reader 0
HWID: 0003697600001942
Box/Dongle found: CDMA-Tool
Serial No (S/N): 103C6976
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 7F
"UK Edition" status: Off
Last launched Application: 0032 v.0143
=> Activations:
- 00: Infinity-Box/Dongle v0143
- 01: CDMA-Tool v0122
- 06: #6
- 07: #7
=> Options:
- Infinity CDMA
- Infinity SM
- spt

Now status of card

card id logs

Infinity-Box CardID v1.11
Error when connecting Card in: Generic EMV Smartcard Reader 0
SmartCard API error #2148532235
The smart card cannot be accessed because of other connections outstanding.


=== DongleManager [Infinity] v1.89 [27/12/2021 3:44:58 PM] ===
Searching...
Smart-Card can't be found:
Card with specified AID is not found

Last edited by .:MobileLife:.; 12-27-2021 at 11:15. Reason: added some more info
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Old 12-30-2021, 07:40   #4 (permalink)
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Quote:
Originally Posted by .:MobileLife:. View Post
Searching...
Card-Reader: USB CCID Smart Card Reader 0
HWID: 0003697600001942
Box/Dongle found: CDMA-Tool
Serial No (S/N): 103C6976
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 7F
"UK Edition" status: Off
Last launched Application: 0032 v.0143
=> Activations:
- 00: Infinity-Box/Dongle v0143
- 01: CDMA-Tool v0122
- 06: #6
- 07: #7
=> Options:
- Infinity CDMA
- Infinity SM
- spt

Now status of card

card id logs

Infinity-Box CardID v1.11
Error when connecting Card in: Generic EMV Smartcard Reader 0
SmartCard API error #2148532235
The smart card cannot be accessed because of other connections outstanding.


=== DongleManager [Infinity] v1.89 [27/12/2021 3:44:58 PM] ===
Searching...
Smart-Card can't be found:
Card with specified AID is not found
need help??????????????
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Old 12-30-2021, 14:36   #5 (permalink)
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This smart-card is from year 2012


Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box

If problem still exist:
- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader

If problem still exist this means it's a hardware problem and need to buy new Dongle.

If you have additional activations at your damaged Dongle it is possible to transfer it to another one.
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Old 12-30-2021, 15:31   #6 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
This smart-card is from year 2012


Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box

If problem still exist:
- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader

If problem still exist this means it's a hardware problem and need to buy new Dongle.

If you have additional activations at your damaged Dongle it is possible to transfer it to another one.
can we get empty card where we can transfer our old activation ?
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Old 12-30-2021, 15:55   #7 (permalink)
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Quote:
Originally Posted by Faheem Anjum View Post
can we get empty card where we can transfer our old activation ?
It is possible to transfer activations from old card to new Infinity card.
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