ST 60 and Benq E61 dead by infy
 

helo team...

i'v E61 and St 60 with hang logo..so i try to reset factory still same problem,finally i try to backup eeprom n fullflash,n then i flash with new firmware.BUt phone's dead,i try to flash again but always message error.And try flash with backup file still erroe message.

Whats can i do again ????
please infy team can help me,so explain to me detail file to use repair this.

thanks before

Hello,

Don't you think that it's good idea to post log text here ?

Also, if phones was initially hangs and can't be flashed you have a big reason to check phone hardware, f.e. water inside etc.
So my advice: first check phone hardware, charge battery and only then try to flash phone again !

What do you Think with this problem? Hardware or Software?

COM5 [VCP0] selected
Device: BenQ E61
Checking data, wait...
Action: flash write
Write: Firmware
Skip: Flex
Skip: Language Pack
Skip: Eeprom
Boot...
Phone should be Switched OFF !
Press Power button now !
Connecting...
Boot Done
Check Connection...
Check Connection Done
Set Baud...
Set Baud Done
Check Flash...
Check Flash Done
Check Parameters...
Check Parameters Done
Check Space...
error: unknown flash chip: 401A:EA00:3FFD:EA00
error: unknown flash chip: 38A4:0000:AD3C:012C
error: unknown flash chip: 65FD:7D43:33E5:5D74
Check Space Fail
Finished, time used: 14 sec
Remove/Install battery now !

Hello,

It maybe hardware problem and software problem too (we was informed about similar problem for some working similar phones but never for BenQ).
What is current phone state ? Is it good working or dead phone ?