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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 03-31-2018, 04:34   #166 (permalink)
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Can someone help me out I want to find out if cm2 support orange rise 50 mtk6580a CPU
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Old 03-31-2018, 09:44   #167 (permalink)
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Quote:
Originally Posted by freekytech View Post
Can someone help me out I want to find out if cm2 support orange rise 50 mtk6580a CPU
Please create new thread with detailed problem description and post there operation log text.
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Old 04-23-2018, 15:14   #168 (permalink)
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help plz
=== DongleManager [Infinity] v1.72 [23/04/2018 14:59:28] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000052957DCB4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): C7115295
Firmware version: 0135.02
=== Process started: 23/04/2018 14:59:29 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.
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Old 04-24-2018, 20:51   #169 (permalink)
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Quote:
Originally Posted by pridator View Post
help plz
=== DongleManager [Infinity] v1.72 [23/04/2018 14:59:28] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000052957DCB4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): C7115295
Firmware version: 0135.02
=== Process started: 23/04/2018 14:59:29 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.
Disable your PC Antivirus and/or Firewall and try again
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Old 07-01-2018, 09:31   #170 (permalink)
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InfinityBox CM2SCR 1.03

InfinityBox CM2SCR 1.02 is workingwall but latest update r not open
dongil firmware version is ;v0136

dongle firmware verison is outdatad!
download donglmanager from sopport and update firmware!

illtry update done butstill same problam
please help me infinityteem
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Old 07-01-2018, 10:30   #171 (permalink)
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Quote:
Originally Posted by Sidhick View Post
InfinityBox CM2SCR 1.02 is workingwall but latest update r not open
dongil firmware version is ;v0136

dongle firmware verison is outdatad!
download donglmanager from sopport and update firmware!

illtry update done butstill same problam
please help me infinityteem
Dear Sir,
What is your dongle support validity date ?
How to check - http://www.infinity-box.com/doc/?r=17

If support is expired please contact to any seller and renew support.
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The Following User Says Thank You to Yusuf Lawal For This Useful Post:
Old 07-01-2018, 11:50   #172 (permalink)
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Quote:
Originally Posted by Sidhick View Post
InfinityBox CM2SCR 1.02 is workingwall but latest update r not open
dongil firmware version is ;v0136

dongle firmware verison is outdatad!
download donglmanager from sopport and update firmware!

illtry update done butstill same problam
please help me infinityteem
Hello,

What is your dongle support validity date ?
How to check - http://www.infinity-box.com/doc/?r=17

If support is expired please contact to any seller and renew support.
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Old 10-03-2018, 11:01   #173 (permalink)
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dear sir any hope to add support access again from shell as box connected with pc ..
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Old 10-03-2018, 15:11   #174 (permalink)
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Quote:
Originally Posted by asadnow2k View Post
dear sir any hope to add support access again from shell as box connected with pc ..
I think new support area access method is very good, all users agree with me.
why do you want this old option ?
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Old 10-04-2018, 09:28   #175 (permalink)
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Quote:
Originally Posted by asadnow2k View Post
dear sir any hope to add support access again from shell as box connected with pc ..

Hello,
With new login system users can also access to IOS which help them to understand more about IOS system and services.
If you have any problem with new system please describe so that we can understand and make it better for users.


Br.
Infinity Box Team.
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Old 10-04-2018, 15:08   #176 (permalink)
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SM Software error

> === DongleManager [Infinity] v1.72 [04/10/2018 00:56:10] ===
> Searching...
> Card-Reader: Gemalto e-gate Smart Card 0
> HWID:
> Box/Dongle found: Infinity-Box/Dongle
> Reading...
> Serial No (S/N):
> Firmware version: 0128.02
> === Process started: 04/10/2018 00:56:15 ===
> Connecting to server
> Server connection successfully established
> Checking DongleManager version...
> Your DongleManager is up-to-date
> Checking Dongle Identification...
> Authenticating on server...
> Authentication stage error:
> Server answer:[0007] No updates found for your Smart-Card. DO NOT try
> more today !
>
> SM Software when open show:
> Current firmware version: 0100
> Required firmware version: 0101
> Download "Dongle Manager" from support area and update Dongle Firmware
> !
>
> How update Dongle Firmware if Dongle Manager say: Authentication stage
> error:
> Server answer:[0007] No updates found for your Smart-Card. DO NOT try
> more today ! ???
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Old 10-04-2018, 19:00   #177 (permalink)
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Quote:
Originally Posted by ecordeiro.rj View Post
> === DongleManager [Infinity] v1.72 [04/10/2018 00:56:10] ===
> Searching...
> Card-Reader: Gemalto e-gate Smart Card 0
> HWID:
> Box/Dongle found: Infinity-Box/Dongle
> Reading...
> Serial No (S/N):
> Firmware version: 0128.02
> === Process started: 04/10/2018 00:56:15 ===
> Connecting to server
> Server connection successfully established
> Checking DongleManager version...
> Your DongleManager is up-to-date
> Checking Dongle Identification...
> Authenticating on server...
> Authentication stage error:
> Server answer:[0007] No updates found for your Smart-Card. DO NOT try
> more today !
>
> SM Software when open show:
> Current firmware version: 0100
> Required firmware version: 0101
> Download "Dongle Manager" from support area and update Dongle Firmware
> !
>
> How update Dongle Firmware if Dongle Manager say: Authentication stage
> error:
> Server answer:[0007] No updates found for your Smart-Card. DO NOT try
> more today ! ???
Please see instruction here - http://forum.gsmhosting.com/vbb/f296...eased-2427131/
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Old 10-09-2018, 16:28   #178 (permalink)
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HELLO BROTHER I am new user in infinity evrey thing ok but i have problem to support area i have username and password from dongle manager but i can't access to website wrong password and username what is the problem ???
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Old 10-09-2018, 16:53   #179 (permalink)
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Quote:
Originally Posted by mojahed.br View Post
HELLO BROTHER I am new user in infinity evrey thing ok but i have problem to support area i have username and password from dongle manager but i can't access to website wrong password and username what is the problem ???
What is your username ?
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Old 10-12-2018, 15:55   #180 (permalink)
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00EFDB0BB5

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