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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 09-30-2019, 08:41   #196 (permalink)
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Quote:
Originally Posted by Engr neche View Post
plz my CM2MT2 is not opening its saying [dongle firmware version :v0136. Dongle firmware version is outdated download "DongleManager" from support and update firmware].. please someone should help me out
Hello,

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/
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Old 01-28-2020, 19:25   #197 (permalink)
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Unhappy I ca not get access to support !!!

I do not know my password and user for download firmware and access to support !!
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Old 01-28-2020, 19:47   #198 (permalink)
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I try to use from Dongle Manager and this not work !!

=== DongleManager [Infinity] v1.72 [28/01/2020 13:41:24] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002E1F0FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 266Dxxxx
Firmware version: 0139.02
"UK Edition" status: On
Last launched Application: 0031 v.0122
=> Activations:
- 00: Infinity-Box/Dongle v.0139
- 03: [BEST] v.0122
=> Online Service Account: http://www.infinity-box.com/service
- Username: 0026xxxx
- Password: WDxxxxx



Quote:
Originally Posted by unlockmoto View Post
I do not know my password and user for download firmware and access to support !!
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Old 01-28-2020, 21:19   #199 (permalink)
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Quote:
Originally Posted by unlockmoto View Post
I try to use from Dongle Manager and this not work !!

=== DongleManager [Infinity] v1.72 [28/01/2020 13:41:24] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002E1F0FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 266Dxxxx
Firmware version: 0139.02
"UK Edition" status: On
Last launched Application: 0031 v.0122
=> Activations:
- 00: Infinity-Box/Dongle v.0139
- 03: [BEST] v.0122
=> Online Service Account: http://www.infinity-box.com/service
- Username: 0026xxxx
- Password: WDxxxxx
Now you know Username for sure.


To reset password click here - https://www.infinity-box.com/support/?r=16&help=1
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Old 01-28-2020, 21:51   #200 (permalink)
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greetings !! I have already tried reset my password this give me error from your server I do not know why !!
Quote:
Originally Posted by YellowBoss View Post
Now you know Username for sure.


To reset password click here - https://www.infinity-box.com/support/?r=16&help=1
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Old 01-28-2020, 22:17   #201 (permalink)
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Request status:

Username: 00266DE1F0
Wrong e-mail: ...
Valid e-mail: [email protected]
Back
Questions: ...

I do not remember this e-mail ([email protected]) , what can I do ?


Quote:
Originally Posted by unlockmoto View Post
greetings !! I have already tried reset my password this give me error from your server I do not know why !!

Last edited by YellowBoss; 05-19-2020 at 23:11. Reason: e-mail removed
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Old 01-28-2020, 22:34   #202 (permalink)
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@unlockmoto
contact to support via e-mail to update your password recovery e-mail.
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The Following User Says Thank You to YellowBoss For This Useful Post:
Old 03-11-2020, 05:56   #203 (permalink)
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this is nokia 2(TA-1092) trying to unlock FRP but given the bellow error please support this nodel

Operation : Reset Settings [ v1.16 ]

1. Power Off Phone , Remove battery , Insert back
2. PRESS and HOLD BOTH VOLUME KEYS!
3. Insert USB cable. In some cases require use EDL cable or TP to force EDL mode!

Wait for phone...
Device Found!
Initialize ...

ERROR : Fail to init protocol!
HINT : Check cable, connection and drivers!

Reconnect Power/Cable!

Operation : Reset Settings [ v1.16 ]

1. Power Off Phone , Remove battery , Insert back
2. PRESS and HOLD BOTH VOLUME KEYS!
3. Insert USB cable. In some cases require use EDL cable or TP to force EDL mode!

Wait for phone...
Device Found!
Initialize ...
Handshake passed!
ID_BLOCK_I : SnapDragon 210 [MSM8x09]
ID_BLOCK_S : 11C1E3A1
ID_BLOCK_L : 1F1BFEC0DC5876F3BA57F0E86E4D9062
ID_BLOCK_L : C3F1961A1EF33D78B229FD14B147AE99
Use CM2 Internal Loader

ERROR : Prepare target failed! Unsupported SecureType!
INFO : Send log and report.log to support! Include device info also!

Reconnect Power/Cable!
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Old 03-11-2020, 12:30   #204 (permalink)
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@phone expert
Thank you for your report about msm cpu in thread about flash files support area !
Anyway your request about msm has been forwarded to support staff
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