Support Area access procedure improved - Page 14 - GSM-Forum

YellowBoss · 09-30-2019, 08:41

Quote:

Originally Posted by Engr neche

plz my CM2MT2 is not opening its saying [dongle firmware version :v0136. Dongle firmware version is outdated download "DongleManager" from support and update firmware].. please someone should help me out

Hello,

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/

unlockmoto · 01-28-2020, 20:25

I do not know my password and user for download firmware and access to support !!

unlockmoto · 01-28-2020, 20:47

I try to use from Dongle Manager and this not work !!

=== DongleManager [Infinity] v1.72 [28/01/2020 13:41:24] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002E1F0FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 266Dxxxx
Firmware version: 0139.02
"UK Edition" status: On
Last launched Application: 0031 v.0122
=> Activations:
- 00: Infinity-Box/Dongle v.0139
- 03: [BEST] v.0122
=> Online Service Account: http://www.infinity-box.com/service
- Username: 0026xxxx
- Password: WDxxxxx

Quote:

Originally Posted by unlockmoto

I do not know my password and user for download firmware and access to support !!

YellowBoss · 01-28-2020, 22:19

Quote:

Originally Posted by unlockmoto

I try to use from Dongle Manager and this not work !!

=== DongleManager [Infinity] v1.72 [28/01/2020 13:41:24] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002E1F0FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 266Dxxxx
Firmware version: 0139.02
"UK Edition" status: On
Last launched Application: 0031 v.0122
=> Activations:
- 00: Infinity-Box/Dongle v.0139
- 03: [BEST] v.0122
=> Online Service Account: http://www.infinity-box.com/service
- Username: 0026xxxx
- Password: WDxxxxx

Now you know Username for sure.

To reset password click here - https://www.infinity-box.com/support/?r=16&help=1

unlockmoto · 01-28-2020, 22:51

greetings !! I have already tried reset my password this give me error from your server I do not know why !!

Quote:

Originally Posted by YellowBoss

Now you know Username for sure.

To reset password click here - https://www.infinity-box.com/support/?r=16&help=1

unlockmoto · 01-28-2020, 23:17

Request status:

Username: 00266DE1F0
Wrong e-mail: ...
Valid e-mail: [email protected]
Back
Questions: ...

I do not remember this e-mail ([email protected]) , what can I do ?

Quote:

Originally Posted by unlockmoto

greetings !! I have already tried reset my password this give me error from your server I do not know why !!

YellowBoss · 01-28-2020, 23:34

@unlockmoto
contact to support via e-mail to update your password recovery e-mail.

phone expert · 03-11-2020, 05:56

this is nokia 2(TA-1092) trying to unlock FRP but given the bellow error please support this nodel

Operation : Reset Settings [ v1.16 ]

1. Power Off Phone , Remove battery , Insert back
2. PRESS and HOLD BOTH VOLUME KEYS!
3. Insert USB cable. In some cases require use EDL cable or TP to force EDL mode!

Wait for phone...
Device Found!
Initialize ...

ERROR : Fail to init protocol!
HINT : Check cable, connection and drivers!

Reconnect Power/Cable!

Operation : Reset Settings [ v1.16 ]

1. Power Off Phone , Remove battery , Insert back
2. PRESS and HOLD BOTH VOLUME KEYS!
3. Insert USB cable. In some cases require use EDL cable or TP to force EDL mode!

Wait for phone...
Device Found!
Initialize ...
Handshake passed!
ID_BLOCK_I : SnapDragon 210 [MSM8x09]
ID_BLOCK_S : 11C1E3A1
ID_BLOCK_L : 1F1BFEC0DC5876F3BA57F0E86E4D9062
ID_BLOCK_L : C3F1961A1EF33D78B229FD14B147AE99
Use CM2 Internal Loader

ERROR : Prepare target failed! Unsupported SecureType!
INFO : Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

YellowBoss · 03-11-2020, 12:30

@phone expert
Thank you for your report about msm cpu in thread about flash files support area !
Anyway your request about msm has been forwarded to support staff

SergXP · 07-18-2020, 21:50

SSChannel : Create SC
SSChannel : SC Created!
ProductID HWCode : RM-1187
SSChannel : DC Failed!
Help!!!

YellowBoss · 07-19-2020, 10:57

Quote:

Originally Posted by SergXP

SSChannel : Create SC
SSChannel : SC Created!
ProductID HWCode : RM-1187
SSChannel : DC Failed!
Help!!!

Do you mean direct files downloading via [BEST] ?

SergXP · 07-19-2020, 14:08

Quote:

Originally Posted by YellowBoss

Do you mean direct files downloading via [BEST] ?

Yes. Best download. Does not work.

YellowBoss · 07-19-2020, 15:14

Quote:

Originally Posted by SergXP

Yes. Best download. Does not work.

This option do no works during last several years due to MS closed their servers completely.
See post #1 for instruction how to get files.

SergXP · 07-19-2020, 15:45

Quote:

Originally Posted by YellowBoss

This option do no works during last several years due to MS closed their servers completely.
See post #1 for instruction how to get files.

It was good. Too bad.

pramoj · 07-26-2020, 07:35

hello sir how to find nokia ta-1130 firmware on support i have tried a lot . plz guide me.

01-28-2020, 20:25	#197 (permalink)
unlockmoto Freak Poster Join Date: Feb 2009 Location: AmEriCa Posts: 116 Member: 977012 Status: Offline Thanks Meter: 28	I ca not get access to support !!! I do not know my password and user for download firmware and access to support !!

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01-28-2020, 23:34	#202 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,458 Member: 1043909 Status: Offline Thanks Meter: 60,926	@unlockmoto contact to support via e-mail to update your password recovery e-mail.

03-11-2020, 05:56	#203 (permalink)
phone expert Freak Poster Join Date: Mar 2007 Location: Nigeria Posts: 175 Member: 472088 Status: Offline Thanks Meter: 5	this is nokia 2(TA-1092) trying to unlock FRP but given the bellow error please support this nodel Operation : Reset Settings [ v1.16 ] 1. Power Off Phone , Remove battery , Insert back 2. PRESS and HOLD BOTH VOLUME KEYS! 3. Insert USB cable. In some cases require use EDL cable or TP to force EDL mode! Wait for phone... Device Found! Initialize ... ERROR : Fail to init protocol! HINT : Check cable, connection and drivers! Reconnect Power/Cable! Operation : Reset Settings [ v1.16 ] 1. Power Off Phone , Remove battery , Insert back 2. PRESS and HOLD BOTH VOLUME KEYS! 3. Insert USB cable. In some cases require use EDL cable or TP to force EDL mode! Wait for phone... Device Found! Initialize ... Handshake passed! ID_BLOCK_I : SnapDragon 210 [MSM8x09] ID_BLOCK_S : 11C1E3A1 ID_BLOCK_L : 1F1BFEC0DC5876F3BA57F0E86E4D9062 ID_BLOCK_L : C3F1961A1EF33D78B229FD14B147AE99 Use CM2 Internal Loader ERROR : Prepare target failed! Unsupported SecureType! INFO : Send log and report.log to support! Include device info also! Reconnect Power/Cable!

03-11-2020, 12:30	#204 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,458 Member: 1043909 Status: Offline Thanks Meter: 60,926	@phone expert Thank you for your report about msm cpu in thread about flash files support area ! Anyway your request about msm has been forwarded to support staff

07-18-2020, 21:50	#205 (permalink)
SergXP Junior Member Join Date: May 2009 Posts: 25 Member: 1032636 Status: Offline Thanks Meter: 0	SSChannel : Create SC SSChannel : SC Created! ProductID HWCode : RM-1187 SSChannel : DC Failed! Help!!!

07-26-2020, 07:35	#210 (permalink)
pramoj Freak Poster Join Date: Jan 2015 Location: Nepal Posts: 163 Member: 2321524 Status: Offline Sonork: 100.1679349 Thanks Meter: 33	hello sir how to find nokia ta-1130 firmware on support i have tried a lot . plz guide me.