Support Area access procedure improved - Page 15 - GSM-Forum

InfinityHelp · 07-26-2020, 11:16

Quote:

Originally Posted by pramoj

hello sir how to find nokia ta-1130 firmware on support i have tried a lot . plz guide me.

Is it 1-plus model ?

pramoj · 07-28-2020, 11:51

Quote:

Originally Posted by InfinityHelp

Is it 1-plus model ?

yes sir nokia 1 plus

InfinityHelp · 07-28-2020, 11:55

Quote:

Originally Posted by pramoj

yes sir nokia 1 plus

in this case you can check /N-1-plus/ at support area

pramoj · 07-28-2020, 12:24

Quote:

Originally Posted by InfinityHelp

in this case you can check /N-1-plus/ at support area

i did't got

sir can you check with team viewer
131 523 351/c5r5v6

InfinityHelp · 07-28-2020, 12:29

What for do we need TeamViewer to download files ?
see post #1 and login to IOS
then go to [BEST] support area
then find "N-1 plus" folder there

GODISTHEBEST · 08-05-2020, 01:36

hi which software expired and which i have still support ?
BTW i need to download sc9820e firmware that in other post you told that ' you have it in support can you pls send a link to that i can not seems to find it
this is what i have in my acount:
Services
- Activation 1: (0) Infinity-Box/Dongle; Firmware Version: 0144; Registered: 18-Dec-2018; Expired: 17-Mar-2022; Support: Active
- Activation 2: (3) Infinity [BEST]; S/N: ********; Firmware Version: 0122; Registered: 21-Jul-2014; Expired: 01-Jul-2020; Support: Expired
- Activation 3: (5) Infinity Content Extractor; Firmware Version: 0118; Registered: 21-Jan-2019
and ........
what is the diffrance between
this activation : Infinity-Box/Dongle 2 years Updates/Support Renew, Chinese Miracle-2 included
to this one ? :Infinity-Box/Dongle software activation for Infinity [BEST], Chinese Miracle-2 and 1 year support included

InfinityHelp · 08-05-2020, 12:23

Quote:

Originally Posted by GODISTHEBEST

hi which software expired and which i have still support ?
BTW i need to download sc9820e firmware that in other post you told that ' you have it in support can you pls send a link to that i can not seems to find it
this is what i have in my acount:
Services
- Activation 1: (0) Infinity-Box/Dongle; Firmware Version: 0144; Registered: 18-Dec-2018; Expired: 17-Mar-2022; Support: Active
- Activation 2: (3) Infinity [BEST]; S/N: ********; Firmware Version: 0122; Registered: 21-Jul-2014; Expired: 01-Jul-2020; Support: Expired
- Activation 3: (5) Infinity Content Extractor; Firmware Version: 0118; Registered: 21-Jan-2019
and ........

Please see about support/renew policy here - https://www.infinity-box.com/support/?s=0
Currently support renew for [BEST] is not implemented yet due to covid situation. You do not need to renew it.

Quote:

Originally Posted by GODISTHEBEST

what is the diffrance between
this activation : Infinity-Box/Dongle 2 years Updates/Support Renew, Chinese Miracle-2 included

It is support renew for dongles that already have "Infinity-Box/Dongle" activation

Quote:

Originally Posted by GODISTHEBEST

to this one ? :Infinity-Box/Dongle software activation for Infinity [BEST], Chinese Miracle-2 and 1 year support included

It is "Infinity-Box/Dongle" activation for [BEST] Dongle

sadiq saqi · 08-15-2020, 08:03

hello dear sir my cm2 dongle smart card misconfiguration contact to support please helpe me

YellowBoss · 08-15-2020, 12:12

Quote:

Originally Posted by sadiq saqi

hello dear sir my cm2 dongle smart card misconfiguration contact to support please helpe me

Hello,

- Connect dongle/box to PC
- Run DongleManager software - https://www.infinity-box.com/support/?r=5
- Read Box/Dongle serial number (S/N)

DO NOT send screenshot/video but copy/paste text from software window !

mobilaemmanuel · 09-03-2020, 12:41

infinity best update error

=== DongleManager [Infinity] v1.80 [9/3/2020 11:36:37] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01027E7C1C6A1292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 093D7E7C
Firmware version: 0122.02
=== Process started: 9/3/2020 11:36:38 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 696/8148
Error upgrading applets:
Card returned error - 0000 at 696/8148
Disconnected

YellowBoss · 09-03-2020, 13:08

Quote:

Originally Posted by mobilaemmanuel

infinity best update error

=== DongleManager [Infinity] v1.80 [9/3/2020 11:36:37] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 01027E7C1C6A1292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 093D7E7C
Firmware version: 0122.02
=== Process started: 9/3/2020 11:36:38 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 696/8148
Error upgrading applets:
Card returned error - 0000 at 696/8148
Disconnected

Hello,

1. Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6
File with Drivers: CardReader_Fetian_FT2K.7z
File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
2. Run DongleManager
3. Update Dongle firmware ONCE

OR

1. Insert Smart-Card into another Card-Reader. Good result for today gives Alcor Card-Reader.
2. Run DongleManager - https://www.infinity-box.com/support/?r=5
3. Update Dongle firmware ONCE

In case of problem DO NOT update card again but contact to support !

drjam_ · 09-08-2020, 15:38

Status report:
update DONE.
like this images

https://drive.google.com/file/d/1ZwH...ew?usp=sharing

https://drive.google.com/file/d/1TcG...ew?usp=sharing

InfinityHelp · 09-09-2020, 00:50

Quote:

Originally Posted by drjam_

Status report:
update DONE.
like this images

https://drive.google.com/file/d/1ZwH...ew?usp=sharing

https://drive.google.com/file/d/1TcG...ew?usp=sharing

Very good !

In future you can just copy/paste text to your post and save time with image uploads

adnan sarwar · 09-14-2020, 07:47

hello sir my best dongle lisence file not working please help me

YellowBoss · 09-14-2020, 14:35

Quote:

Originally Posted by adnan sarwar

hello sir my best dongle lisence file not working please help me

Hello,

Please follow this instruction - https://www.infinity-box.com/support/?r=27&a=47

08-15-2020, 08:03	#218 (permalink)
sadiq saqi Junior Member Join Date: Dec 2010 Location: pakistan adda 217 layyah Posts: 5 Member: 1460088 Status: Offline Thanks Meter: 0	cm2 dongle smart card misconfiguration contact to support hello dear sir my cm2 dongle smart card misconfiguration contact to support please helpe me

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07-28-2020, 12:29	#215 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Posts: 27,042 Member: 148515 Status: Offline Thanks Meter: 17,684	What for do we need TeamViewer to download files ? see post #1 and login to IOS then go to [BEST] support area then find "N-1 plus" folder there

08-05-2020, 01:36	#216 (permalink)
GODISTHEBEST Freak Poster Join Date: Dec 2015 Posts: 301 Member: 2496790 Status: Offline Thanks Meter: 10	hi which software expired and which i have still support ? BTW i need to download sc9820e firmware that in other post you told that ' you have it in support can you pls send a link to that i can not seems to find it this is what i have in my acount: Services - Activation 1: (0) Infinity-Box/Dongle; Firmware Version: 0144; Registered: 18-Dec-2018; Expired: 17-Mar-2022; Support: Active - Activation 2: (3) Infinity [BEST]; S/N: ********; Firmware Version: 0122; Registered: 21-Jul-2014; Expired: 01-Jul-2020; Support: Expired - Activation 3: (5) Infinity Content Extractor; Firmware Version: 0118; Registered: 21-Jan-2019 and ........ what is the diffrance between this activation : Infinity-Box/Dongle 2 years Updates/Support Renew, Chinese Miracle-2 included to this one ? :Infinity-Box/Dongle software activation for Infinity [BEST], Chinese Miracle-2 and 1 year support included

09-03-2020, 12:41	#220 (permalink)
mobilaemmanuel Junior Member Join Date: Jul 2014 Location: GHANA Posts: 39 Member: 2231387 Status: Offline Thanks Meter: 7	infinity best update error === DongleManager [Infinity] v1.80 [9/3/2020 11:36:37] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 01027E7C1C6A1292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 093D7E7C Firmware version: 0122.02 === Process started: 9/3/2020 11:36:38 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Card returned error - 0000 at 696/8148 Error upgrading applets: Card returned error - 0000 at 696/8148 Disconnected

09-08-2020, 15:38	#222 (permalink)
drjam_ Junior Member Join Date: Dec 2008 Posts: 12 Member: 923152 Status: Offline Thanks Meter: 1	Status report: update DONE. like this images https://drive.google.com/file/d/1ZwH...ew?usp=sharing https://drive.google.com/file/d/1TcG...ew?usp=sharing

09-14-2020, 07:47	#224 (permalink)
adnan sarwar Freak Poster Join Date: Feb 2007 Location: PakIStan Posts: 384 Member: 450150 Status: Offline Thanks Meter: 53	hello sir my best dongle lisence file not working please help me