Support Area access procedure improved

[InfinityHelp]

Originally Posted by Ehab_se

Services:
Token
- Type: Infinity-Box/Dongle
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: Infinity-Box/Dongle; S/N: 1553XXXX; Firmware Version: 0136; Registered: 2006-12-19; Expired: 2019-03-19; Support: Active; Support Renew 1 year Support Renew 2 years
- Activation 2: Infinity [BEST]; Firmware Version: 0122
- Activation 3: Infinity PinFinder
- More Services may be active but not listed

Activate more Software

Download Area:
- Download Area #1 Infinity-Box/Dongle
- Download Area #2 Infinity-Box/Dongle
- Download Area #3 Infinity-Box/Dongle

- Torrent Tracker Infinity-Box/Dongle

- Download Area #1 Infinity [BEST]
- Download Area #2 Infinity [BEST]

- Torrent Tracker Infinity [BEST]

when itry to goto Support erea#1

i cant download any file

165.16.96.22 [demo] Allowed today: 0 Downloaded today: 0 Downloaded total: 0 Valid: 0000-00-00 [Log out]

whats problem ?????

What is your dongle S/N ?

[Ehab_se]

my infinity box serial 1553A250




Sent from my iPad using Tapatalk

[Ehab_se]

Originally Posted by InfinityHelp

What is your dongle S/N ?

my infinity box serial 1553A250




Sent from my iPad using Tapatalk

[InfinityHelp]

Originally Posted by Ehab_se

my infinity box serial 1553A250




Sent from my iPad using Tapatalk

Your dongle is Ok.

Click to support area link and use support area.
Probably you have to clear browser cache and allow cookies.

[nebos]

Originally Posted by InfinityHelp

Hello,

To reset password click here - http://www.infinity-box.com/support/?r=16&help=1

[InfinityHelp]

Originally Posted by nebos

What is your Username ?

How to get Username - http://www.infinity-box.com/support/?r=22

[allan_iligan]

sir why i cant log-in my account


it always says "Wrong Username or Password "


i tried to reset it but still i cant log-in


sir please help me to reset it

[InfinityHelp]

Originally Posted by allan_iligan

sir why i cant log-in my account


it always says "Wrong Username or Password "


i tried to reset it but still i cant log-in


sir please help me to reset it

Sir what is your Username ?

[Ehab_se]

Originally Posted by InfinityHelp

Your dongle is Ok.

Click to support area link and use support area.
Probably you have to clear browser cache and allow cookies.

Same problem brother
i try with 4 computers
and new fresh windows
also i try using Internet explorer and Chrome and Opera browsers
all of them redirect me to Demo Support erea like this :

Login by Token/Dongle: On

Login in Demo Mode

[YellowBoss]

Originally Posted by Ehab_se

Same problem brother
i try with 4 computers
and new fresh windows
also i try using Internet explorer and Chrome and Opera browsers
all of them redirect me to Demo Support erea like this :

Login by Token/Dongle: On

Login in Demo Mode

Please explain what have you tried to do step-by-step.

[Ehab_se]

Originally Posted by YellowBoss

Please explain what have you tried to do step-by-step.

when i try to log in to support erea it always open in Demo mode like this

Index of

and show me this

Login by Token/Dongle: On

Login in Demo Mode

----------------------------------------------------------------
my infinty box details @ https://user.infinity-box.com/support/ after i log in

2017-05-15 11:18:42 +00:00 My Account is Isolated Products News Support & Downloads Settings Logout [001553A250]
Report a problem Support & Downloads How to Buy & Activate Contact to User Contact to Support API
Services:
Token
- Type: Infinity-Box/Dongle
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: Infinity-Box/Dongle; S/N: 1553A250; Firmware Version: 0136; Registered: 2006-12-19; Expired: 2019-03-19; Support: Active
- Activation 2: Infinity [BEST]; Firmware Version: 0122
- Activation 3: Infinity PinFinder
- More Services may be active but not listed

Activate & Renew more Software

Download Area:
- Download Area #1 Infinity-Box/Dongle
- Download Area #2 Infinity-Box/Dongle
- Download Area #3 Infinity-Box/Dongle

- Torrent Tracker Infinity-Box/Dongle

- Download Area #1 Infinity [BEST]
- Download Area #2 Infinity [BEST]

- Torrent Tracker Infinity [BEST]
------------------------------------------------------------
but always Download Area #1 redirect me to
Index of

and show me
Login by Token/Dongle: On

Login in Demo Mode

when it press demo mode its redirect me to demo support

41.252.60.113 [demo] Allowed today: 0 Downloaded today: 0 Downloaded total: 0 Valid: 0000-00-00 [Log out]

i try to log in with more 4 computers and more than 3 browsers but same problem

[InfinityHelp]

@Ehab_se
I do not see anything wrong woth your account but links that you have provided are wrong.
Have you edited links before copy/paste here ?

[Ehab_se]

Originally Posted by InfinityHelp

@Ehab_se
I do not see anything wrong woth your account but links that you have provided are wrong.
Have you edited links before copy/paste here ?

no i didnt edit any links
how i can solve my problem

can u check this problem remotely by Team viewer ??

[InfinityHelp]

Originally Posted by Ehab_se

no i didnt edit any links
how i can solve my problem

can u check this problem remotely by Team viewer ??

Contact via e-mail to
ios [at] infinity-box.com
and copy/paste support area access links that you can see at your IOS page.

[Ehab_se]

Originally Posted by InfinityHelp

Contact via e-mail to
ios [at] infinity-box.com
and copy/paste support area access links that you can see at your IOS page.

i sent u email with all details @ [email protected]