:::::::::Support problem::::::::::: - GSM-Forum

masudtel · 10-29-2008, 13:45

all work done by infinity but not enter suppoter area seeeeeeeeeeee....

masudtel · 10-29-2008, 13:58

whats the problem sir tell me ?????

**InfinitySupport** · 10-29-2008, 14:07

Hello,

1. Try to login in support area again
2. Read error messages very carefully and follow by advices that you can see in support area
3. If you can not understand what to do post here error messages that you can see in support area.
Remove any kind of private data from your public message in forum (f.e. dongle S/N, support area username, password) !

If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction:

1. Run Infinity-Box DongleManager
2. Make "Read S/N" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong and how to help you.

masudtel · 10-29-2008, 14:49

sending you a mail sir take action .........

maplegsm · 10-31-2008, 13:52

i have same problem i have sent mail to support and recieved mail from the support that no any problem ur dongle data is good but again same problem my pc date and time is right as well i already checked with other PC but same problem

BR

MapleGsm(Umer)

**InfinitySupport** · 10-31-2008, 14:08

1. Run Infinity-Box DongleManager
2. Make "Read S/N" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong and how to help you.

maplegsm · 10-31-2008, 15:04

i have recieved mail

hello!

you must set your PC clock to current (real time) and repeat login process.
dongle data which you sent to me is OK.
user name and password which is needed for access is present

but problem is still same

BR

MapleGsm

**InfinitySupport** · 10-31-2008, 21:07

Hello,

What is current date/time at your PC ?
Try to clear your browser cash and temporary files, repeat login process again.

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10-29-2008, 13:58	#2 (permalink)
masudtel No Life Poster Join Date: Sep 2007 Posts: 1,219 Member: 589869 Status: Offline Sonork: 100.1593501 Thanks Meter: 552	whats the problem sir tell me ?????

10-29-2008, 14:07	#3 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, 1. Try to login in support area again 2. Read error messages very carefully and follow by advices that you can see in support area 3. If you can not understand what to do post here error messages that you can see in support area. Remove any kind of private data from your public message in forum (f.e. dongle S/N, support area username, password) ! If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction: 1. Run Infinity-Box DongleManager 2. Make "Read S/N" operation 3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to [email protected] so we will be able to check what is wrong and how to help you.

10-29-2008, 14:49	#4 (permalink)
masudtel No Life Poster Join Date: Sep 2007 Posts: 1,219 Member: 589869 Status: Offline Sonork: 100.1593501 Thanks Meter: 552	sending you a mail sir take action .........

10-31-2008, 13:52	#5 (permalink)
maplegsm No Life Poster Join Date: Nov 2006 Location: Bulgaria/China Age: 58 Posts: 4,312 Member: 391664 Status: Offline Sonork: Python Thanks Meter: 1,063	i have same problem i have sent mail to support and recieved mail from the support that no any problem ur dongle data is good but again same problem my pc date and time is right as well i already checked with other PC but same problem BR MapleGsm(Umer)

10-31-2008, 14:08	#6 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	1. Run Infinity-Box DongleManager 2. Make "Read S/N" operation 3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to [email protected] so we will be able to check what is wrong and how to help you.

10-31-2008, 15:04	#7 (permalink)
maplegsm No Life Poster Join Date: Nov 2006 Location: Bulgaria/China Age: 58 Posts: 4,312 Member: 391664 Status: Offline Sonork: Python Thanks Meter: 1,063	i have recieved mail hello! you must set your PC clock to current (real time) and repeat login process. dongle data which you sent to me is OK. user name and password which is needed for access is present but problem is still same BR MapleGsm

10-31-2008, 21:07	#8 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, What is current date/time at your PC ? Try to clear your browser cash and temporary files, repeat login process again.