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Old 10-03-2019, 12:24   #1 (permalink)
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user.infinity-box.com username password


i am having problem with getting in to support with username and password read from dongle manager,

Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01086E7324881292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D0216E73
Firmware version: 0137.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
=> Online Service Account: http://www.infinity-box.com/service
- Username: 00D0216E73
- Password: ...
when i enter this username and password i get Wrong username or password " i forgot my email address password too so cannot reset using my email address"\\

please help me

Last edited by InfinityHelp; 10-03-2019 at 14:17. Reason: password removed
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Old 10-03-2019, 12:34   #2 (permalink)
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Quote:
Originally Posted by riznix View Post
i am having problem with getting in to support with username and password read from dongle manager,

Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01086E7324881292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D0216E73
Firmware version: 0137.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
=> Online Service Account: http://www.infinity-box.com/service
- Username: 00D0216E73
- Password: ...
when i enter this username and password i get Wrong username or password " i forgot my email address password too so cannot reset using my email address"\\

please help me

Go Here https://www.infinity-box.com/service/

Last edited by InfinityHelp; 10-03-2019 at 14:17. Reason: password removed
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Old 10-03-2019, 12:43   #3 (permalink)
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yes i am trying but Wrong username or password

please read what i have already stated

thank you
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Old 10-03-2019, 12:55   #4 (permalink)
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yes i am trying but Wrong username or password

please read what i have already stated

thank you

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Old 10-03-2019, 13:50   #5 (permalink)
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i have lost my email username password
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Old 10-03-2019, 14:18   #6 (permalink)
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Originally Posted by riznix View Post
i have lost my email username password
What Username do you enter there ?
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Old 10-04-2019, 05:33   #7 (permalink)
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i get username as 00D0216E73 in dongle manager and i use 00D0216E73 as user name

thank you
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Old 10-04-2019, 11:09   #8 (permalink)
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Originally Posted by riznix View Post
i get username as 00D0216E73 in dongle manager and i use 00D0216E73 as user name

thank you
contact to support via e-mail:
help [at] infinity-box.com
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Old 12-20-2019, 10:42   #9 (permalink)
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i cannot send message to [email protected]
Sorry, we were unable to deliver your message to the following address.

<[email protected]>:
No mx record found for domain=ininity-box.com
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Old 12-20-2019, 14:05   #10 (permalink)
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Quote:
Originally Posted by riznix View Post
i cannot send message to [email protected]
Sorry, we were unable to deliver your message to the following address.

<[email protected]>:
No mx record found for domain=ininity-box.com
INFINITY not ininity
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Old 12-20-2019, 14:09   #11 (permalink)
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@riznix
Any result according to advice by respected Mr. Andy Exalto ?
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Old 12-21-2019, 07:15   #12 (permalink)
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yes thank you , that was my mistake now the message went thru without problem, i am waiting for the reply
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Old 11-02-2022, 08:38   #13 (permalink)
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i have a problem with my CM2 it says

Authentication error:05 authentication failed

>>> Error : Operation fail!
>>> Check your login/passowrd details!
i know my password

00C89B0B35
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Old 11-02-2022, 12:31   #14 (permalink)
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Originally Posted by givencelullar View Post
i have a problem with my CM2 it says

Authentication error:05 authentication failed

>>> Error : Operation fail!
>>> Check your login/passowrd details!
i know my password

00C89B0B35
yes I am sure you know your password but you know it not so good.
If you forgot your password please reset it here https://infinity-box.com/service/

Is it Ok now?
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Old 01-30-2023, 04:13   #15 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
yes I am sure you know your password but you know it not so good.
If you forgot your password please reset it here https://infinity-box.com/service/

Is it Ok now?
HELP Wrong username or password

Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 0A73B70D
Firmware version: 0154.02
=> FACTORY DEFAULT Account:
- Username: 000A73B70D
- Password: Z
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