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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 08-14-2008, 17:31   #1 (permalink)
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w377 failed unlock


I dont know if this problem has been answered before but cant find answer.

COM119 [VCP0] selected
Loading data, wait...
Device: Motorola-W377
Action: unlock
Press Power button now !
rom version: 0411
Connecting...
rom version: 0411
booting...
finalizing...
working, one more step...
repeat connection request...
repeat connection request...
error: incorrect boot answer-1:
Remove/Install battery now !


retried 3 times. Any suggestions? using infinity box with t191 type connector (with no resistor)
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Old 08-14-2008, 17:38   #2 (permalink)
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Hello,

Please, try to use ordinary COM port cable.
What operator this phone locked to ?
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Old 08-14-2008, 17:48   #3 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
Hello,

Please, try to use ordinary COM port cable.
What operator this phone locked to ?
I'd already tried with comport adapter cable at different speeds but still not unlock and showing same error. It was locked on Tesco UK. Ive been trying to unlock for hours so gave up with infinity and tried smart Moto, same cable/same comport adapter and unlocked first time.
Thanks for your reply though. if its any consolation Mss2 ODM and RockerODM couldnt do it either
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Old 08-14-2008, 18:40   #4 (permalink)
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Thumbs up W377 unlock ok.

Quote:
Originally Posted by FU_Too View Post
I dont know if this problem has been answered before but cant find answer.

COM119 [VCP0] selected
Loading data, wait...
Device: Motorola-W377
Action: unlock
Press Power button now !
rom version: 0411
Connecting...
rom version: 0411
booting...
finalizing...
working, one more step...
repeat connection request...
repeat connection request...
error: incorrect boot answer-1:
Remove/Install battery now !


retried 3 times. Any suggestions? using infinity box with t191 type connector (with no resistor)
Quote:
Originally Posted by InfinitySupport View Post
Hello,

Please, try to use ordinary COM port cable.
What operator this phone locked to ?
Quote:
Originally Posted by FU_Too View Post
I'd already tried with comport adapter cable at different speeds but still not unlock and showing same error. It was locked on Tesco UK. Ive been trying to unlock for hours so gave up with infinity and tried smart Moto, same cable/same comport adapter and unlocked first time.
Thanks for your reply though. if its any consolation Mss2 ODM and RockerODM couldnt do it either
Use Unibox/infinity rj45box Mot T191 or Pan X60 cable. Make sure ure Battery is fullcharged and tested with a multimeter have good and appropriate readings. when u have low battery or bad status(invalid battery) fone will hard communicate well with software. i did this test.

here is log with low battery or invalid battery.
COM10 [VCP0] selected
Loading data, wait...
Device: Motorola-W377
Action: unlock
Press Power button now !
rom version: 0411
Connecting...
rom version: 0411
booting...
finalizing...
working, one more step...
repeat connection request...
repeat connection request...
error: incorrect boot answer-1:
Remove/Install battery now !

And here is one with fullcharged battery or External supply.
COM10 [VCP0] selected
Loading data, wait...
Device: Motorola-W377
Action: unlock
Press Power button now !
rom version: 0411
Connecting...
booting...
finalizing...
working, one more step...
flash: 0089:8813
working...
Finished, time used: 55 sec
Remove/Install battery now !

Handset was locked to Movistar Spain.

Br.
.ROTELCAM.
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Old 08-14-2008, 20:12   #5 (permalink)
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Quote:
Originally Posted by rotelcam View Post
Use Unibox/infinity rj45box Mot T191 or Pan X60 cable. Make sure ure Battery is fullcharged and tested with a multimeter have good and appropriate readings. when u have low battery or bad status(invalid battery) fone will hard communicate well with software. i did this test.

here is log with low battery or invalid battery.
COM10 [VCP0] selected
Loading data, wait...
Device: Motorola-W377
Action: unlock
Press Power button now !
rom version: 0411
Connecting...
rom version: 0411
booting...
finalizing...
working, one more step...
repeat connection request...
repeat connection request...
error: incorrect boot answer-1:
Remove/Install battery now !

And here is one with fullcharged battery or External supply.
COM10 [VCP0] selected
Loading data, wait...
Device: Motorola-W377
Action: unlock
Press Power button now !
rom version: 0411
Connecting...
booting...
finalizing...
working, one more step...
flash: 0089:8813
working...
Finished, time used: 55 sec
Remove/Install battery now !

Handset was locked to Movistar Spain.

Br.
.ROTELCAM.
I had checked battery as I'd taken it from a fone that had just completed charging.
I had tried with infinity rj45 box and also with RedBox serial to rj45 adapter and always got same result. I might add that I used same cable and redbox serial to rj45 adapter with smart moto and unlocked straight away. So obviously battery/cable/comport were ok. If one product does it ok why all the "try this" to make another product work?
Surely one shouldnt be more complicated or are these just excuses for bugs that maybe only affect some computers and not others
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Old 08-15-2008, 00:03   #6 (permalink)
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Quote:
Originally Posted by FU_Too View Post
I had checked battery as I'd taken it from a fone that had just completed charging.
I had tried with infinity rj45 box and also with RedBox serial to rj45 adapter and always got same result. I might add that I used same cable and redbox serial to rj45 adapter with smart moto and unlocked straight away. So obviously battery/cable/comport were ok. If one product does it ok why all the "try this" to make another product work?
Surely one shouldnt be more complicated or are these just excuses for bugs that maybe only affect some computers and not others
no problem with this phone with infinity at the first try
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Old 08-17-2008, 06:56   #7 (permalink)
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COM7 [VCP0] selected
Loading data, wait...
Device: Motorola-W377
Action: unlock
Press Power button now !
rom version: 0411
Connecting...
booting...
finalizing...
working, one more step...
repeat connection request...
repeat connection request...
error: incorrect boot answer-1:
Remove/Install battery now !

battery fully charged, i tried more than 20 times same results
please advise
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Old 08-17-2008, 13:12   #8 (permalink)
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Hello,

What network your phone is locked ?
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Old 08-17-2008, 15:02   #9 (permalink)
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hello i have the same problem but when i used smar clip at first time unlocked it
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Old 08-17-2008, 15:20   #10 (permalink)
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Yes same problem,i unlocked W377 first time with smart Moto and using infinity gave the same error as mentioned above
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Old 08-17-2008, 15:43   #11 (permalink)
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Quote:
Originally Posted by f164 View Post
no problem with this phone with infinity at the first try
As you can see from following quotes, post like yours is NO HELP at all.

Quote:
Originally Posted by hemsie View Post
COM7 [VCP0] selected
Loading data, wait...
Device: Motorola-W377
Action: unlock
Press Power button now !
rom version: 0411
Connecting...
booting...
finalizing...
working, one more step...
repeat connection request...
repeat connection request...
error: incorrect boot answer-1:
Remove/Install battery now !

battery fully charged, i tried more than 20 times same results
please advise
Quote:
Originally Posted by taalhaat View Post
hello i have the same problem but when i used smar clip at first time unlocked it
Quote:
Originally Posted by StRaNgE PeRsOn View Post
Yes same problem,i unlocked W377 first time with smart Moto and using infinity gave the same error as mentioned above
As I said maybe just a bug affecting certain PC operating systems/processor combinations or something. I know w377 is very tempermental phone (as told to me by Legija) and certainly needs fully charged battery as well as efficient remove/replace battery and not just cable so maybe infinity is also affected by pc where smart moto not (for this handset).
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Old 08-18-2008, 07:39   #12 (permalink)
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DEFINITELY PROBLEM IN INFINITY BOX. within seconds i unlocked with other box
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