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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 09-11-2020, 19:31   #1 (permalink)
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wont open


CM2MT2 and CM2SPD2 wont open...
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Old 09-12-2020, 08:40   #2 (permalink)
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Quote:
Originally Posted by ThePhoneTechDoc View Post
CM2MT2 and CM2SPD2 wont open...
Hello,


STEP 1: open folder C:\InfinityBox\CM2MT2\ or C:\InfinityBox\CM2SP2\
STEP 2: find file fault.bin
STEP 3: upload file to https://mega.nz/ and post link here
OR
STEP 3: send file to support via e-mail - https://www.infinity-box.com/contact/
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Old 09-13-2020, 10:36   #3 (permalink)
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Also what is your antivirus name ?
Try to disable antivirus completely
result ?
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Old 09-14-2020, 16:46   #4 (permalink)
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no antivirus install...no fault.bin shown in folder...when i try open software shows infinty logo then software doesn't open...could it be tool need to be license?
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Old 09-14-2020, 18:50   #5 (permalink)
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If you do not see any error message it means your PC has some kind of antivirus (or Defender) running.
Also it may be some kind of software installed that gives a conflict.

STEP 1: Download and run Sysinternals Process Explorer - https://download.sysinternals.com/fi...ssExplorer.zip
STEP 2: Run procexp64.exe
STEP 3: go to menu File -> Save
STEP 4: Save file
STEP 5: Copy/paste file content here
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Old 09-15-2020, 21:41   #6 (permalink)
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download this software doesn't open on pc...
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Old 09-15-2020, 21:55   #7 (permalink)
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Quote:
Originally Posted by ThePhoneTechDoc View Post
download this software doesn't open on pc...
This software is an official Microsoft tool and it run at any PC.
Please unpack archive to folder before run exe
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Old 09-15-2020, 22:10   #8 (permalink)
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step-by-step instruction for you created - https://forum.gsmhosting.com/vbb/f29...t-run-2855041/
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Old 09-16-2020, 21:58   #9 (permalink)
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pc was infeated and support expired...will renew supported and all will be well...thanks for team support
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Old 09-16-2020, 22:00   #10 (permalink)
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pc was infected and support expired...will renew support and all will be well...thanks for team support
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