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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 09-04-2018, 09:40   #1 (permalink)
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Your account will be suspended to avoid permanent Smart-Card damage.


=== DongleManager [Infinity] v1.72 [9/4/2018 14:01:40] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003BAC700001942
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): 16D0BAC7
Firmware version: 0118.03
=== Process started: 9/4/2018 14:01:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Error servicing card:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Contact to http://www.infinity-box.com/support/?r=2 for details.

Your account will be suspended to avoid permanent Smart-Card damage.
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Old 09-04-2018, 12:06   #2 (permalink)
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Hello, your card its damaged buy new card same type! to move all your activations.
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Old 09-05-2018, 14:02   #3 (permalink)
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Quote:
Originally Posted by ramrajbhopal View Post
=== DongleManager [Infinity] v1.72 [9/4/2018 14:01:40] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003BAC700001942
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): 16D0BAC7
Firmware version: 0118.03
=== Process started: 9/4/2018 14:01:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Error servicing card:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Contact to http://www.infinity-box.com/support/?r=2 for details.

Your account will be suspended to avoid permanent Smart-Card damage.
Hi,
Your smart-card is damaged and can not be updated any more.
The only way is to buy new dongle.
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