UB Team will pay delivery costs for replacements?? - GSM-Forum

maxijazz · 03-17-2006, 20:05

a customer brought 10pcs w550s today for unlocking.i told him possible w/o opening the phones so i got the job for good price.then i updated my box,after that said device open failed.tried many possibilities to make it work again,uninstall/reinstall software and drivers,try to work with lpt,connect 12v power supply,try with other pc...but no success.this is my first tool which is damaged after updating.then i contacted my reseller,he said i need to send the box for replacement.now,job has gone,customer got angry with me,dhl costs 120€ from turkey to india(cause i dont have account on dhl) and 30-40$ for sendback..is it fair that i have to pay this amount??for me,ub team should pay the dhl costs for the customers who has these box hardware problems which are not caused from us.

br;
maxijazz

Murat Bekar · 03-17-2006, 20:08

totally agree with you friend..
I think kima will solve this ..
REgards

maxijazz · 03-17-2006, 20:30

Quote:

Originally Posted by Murat Bekar

totally agree with you friend..
I think kima will solve this ..
REgards

yes yes,something should be done.and thank you for your support

maxijazz · 03-22-2006, 06:03

been 5 days and nobody from the team didnt say anything for this problem,strange

Kima · 03-22-2006, 20:49

This is very old story...For any product..not only our...
That is why nobody didn't answered...But...Ok..I will answer you./..
You are happy when you sold it and make profit?
Well...Sometimes there is some problems also...
You can't make monay all the time...Sometimes you lost...
But in this case very small amount...
I understand that problem would be that we do not want to replace it...
Like this...I do not see problem...?
Maybe little delay with replacment...But this is regular procedure of this busines...

b/r KIMA

maxijazz · 03-23-2006, 09:03

yes if i make something wrong with the business,i may loose money.but why to loose money because of someone else's faults?if ub's hw is bad and faulty,why i loose money?oh i see,cause i choose to buy it..

03-17-2006, 20:05	#1 (permalink)
maxijazz No Life Poster Join Date: Nov 2004 Location: Kepler22 Age: 46 Posts: 962 Member: 93787 Status: Offline Sonork: 1646397 Thanks Meter: 9	UB Team will pay delivery costs for replacements?? a customer brought 10pcs w550s today for unlocking.i told him possible w/o opening the phones so i got the job for good price.then i updated my box,after that said device open failed.tried many possibilities to make it work again,uninstall/reinstall software and drivers,try to work with lpt,connect 12v power supply,try with other pc...but no success.this is my first tool which is damaged after updating.then i contacted my reseller,he said i need to send the box for replacement.now,job has gone,customer got angry with me,dhl costs 120€ from turkey to india(cause i dont have account on dhl) and 30-40$ for sendback..is it fair that i have to pay this amount??for me,ub team should pay the dhl costs for the customers who has these box hardware problems which are not caused from us. br; maxijazz

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03-17-2006, 20:08	#2 (permalink)
Murat Bekar No Life Poster Join Date: Sep 2000 Location: Turkey Age: 43 Posts: 1,047 Member: 2088 Status: Offline Sonork: 100.1630154 Thanks Meter: 57	totally agree with you friend.. I think kima will solve this .. REgards

03-22-2006, 06:03	#4 (permalink)
maxijazz No Life Poster Join Date: Nov 2004 Location: Kepler22 Age: 46 Posts: 962 Member: 93787 Status: Offline Sonork: 1646397 Thanks Meter: 9	been 5 days and nobody from the team didnt say anything for this problem,strange

03-22-2006, 20:49	#5 (permalink)
Kima No Life Poster Join Date: Jul 2001 Location: Universalbox Age: 51 Posts: 740 Member: 5144 Status: Offline Thanks Meter: 19	This is very old story...For any product..not only our... That is why nobody didn't answered...But...Ok..I will answer you./.. You are happy when you sold it and make profit? Well...Sometimes there is some problems also... You can't make monay all the time...Sometimes you lost... But in this case very small amount... I understand that problem would be that we do not want to replace it... Like this...I do not see problem...? Maybe little delay with replacment...But this is regular procedure of this busines... b/r KIMA

03-23-2006, 09:03	#6 (permalink)
maxijazz No Life Poster Join Date: Nov 2004 Location: Kepler22 Age: 46 Posts: 962 Member: 93787 Status: Offline Sonork: 1646397 Thanks Meter: 9	yes if i make something wrong with the business,i may loose money.but why to loose money because of someone else's faults?if ub's hw is bad and faulty,why i loose money?oh i see,cause i choose to buy it..